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Tony Serra Nissan

Cullman, AL

4.6
1,514 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 1,514 reviews

August 04, 2022

Courteous upon arrival and service was done in a timely manner and completed quickly. Job well done! More

by lrsinyard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Tony Serra Nissan responded

Lrsinyard, thank you for your kind words and this wonderful review!

August 04, 2022

Poor service,work not completed as requested the first time so had to bring car back in. More

by judywatts1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Tony Serra Nissan responded

Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Tony Serra Nissan (256) 739-1771

Aug 09, 2022 -

judywatts1 responded

New sales manager Chuck Kennedy said he would look into the issue. I will give them another chance. When my car needs the next service if not completely satisfied I will use a different dealership.

August 03, 2022

Everyone was really helpful, they worked with me on my situation and put me in a vehicle that fits what I need and enjoy More

by rdriver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Bowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Crutcher, Mike Simpson, Robert Turner
Aug 05, 2022 -

Tony Serra Nissan responded

Rdriver, thanks for your praise and kind comments about our team. Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 02, 2022

The mechanics had my car in and out of the shop in no time! I’m very pleased with the results after having it worked on. I will definitely be coming back! More

by kelseymoran981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Isbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Gouge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Crutcher, Mike Simpson, Peggy Daniels
Aug 04, 2022 -

Tony Serra Nissan responded

Kelseymoran981, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 01, 2022

Very helpful and friendly. Worked me in and got it done although it was late in the day More

by cottingsdnc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Tony Serra Nissan responded

Hi Cottingsdnc, we are very happy to have provided you with such a positive experience. Thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

August 01, 2022

Excellent prompt service👍💯‼️We will be back-I don’t know what else to say‼️ More

by jrcagle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Tony Serra Nissan responded

Hi Jrcagle! We're so happy we were able to help you out! Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 31, 2022

They are always helpful and friendly. Nice place to sit and wait on your car More

by robertdonna123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Tony Serra Nissan responded

Robertdonna123, thank you for your kind words and this wonderful review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 31, 2022

Zack Cordes was so helpful and great! He had positive attitude and fixed my car up. Also Beth was very sweet! More

by Ashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Bullard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack cordes, Fred Crutcher
Aug 02, 2022 -

Tony Serra Nissan responded

Ashley, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan ! We are very happy to have provided you with such a positive experience!

July 30, 2022

Tony Serra Nissan always takes care of my vehicle from start to finish at a reasonable price. Thank you for always making me feel safe on the road. More

by Cheryl Fellague Chebra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 29, 2022

Can do better some where else. Wanted tire rotion and oil change and was told I did not need it. I believe I needed and they should have d0ne it More

by hdanbar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Jul 29, 2022 -

hdanbar responded

i think they could done a better job

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