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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,346 Reviews
Call Service Center (256) 739-1771

1,346 Reviews of Tony Serra Nissan - Service Center

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August 12, 2025

This is my 3rd vehicle from this place and very happy they are always so nice and helpful! More

by 50snoopdog50dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Shockley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxine Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Tony Serra Nissan responded

Third time’s the charm — and in your case, just the tradition. We’re glad our team at Tony Serra Nissan keeps earning your trust with every visit. Thanks for coming back again and again.

August 12, 2025

You all were great I couldn't have found anyone any nicer than you at Tony Sierra. I love my Nissan rogue thanks for everything. More

by balkidtam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Shockley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxine Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Szelag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you all for all you did to get me in my new ride.
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Aug 16, 2025 -

Tony Serra Nissan responded

We’re glad to hear your Nissan Rogue found its perfect match. At Tony Serra Nissan, being “the nicest you could find” is a title we’re happy to defend — thanks for the kind words and for letting us be part of your new ride story.

August 08, 2025

After calling Nissan, and the dealership trying to get assistance with a new transmission, and everyone saying nothing they could do. I talked to a financial person and he reminded me that I have a lifeti More

by tab.reynoldsdnc
Recommend Dealer
No
Employees Worked With
Zack Rooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
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Aug 11, 2025 -

Tony Serra Nissan responded

Sometimes the best feature on a Nissan isn’t under the hood — it’s in the fine print. We’re glad our finance team could remind you about that lifetime warranty and get your transmission covered. And if you ever hit another roadblock, Maxine — our customer service ninja — is just a call away at (256) 676-2435.

August 08, 2025

Appt was for 4:00. I arrive a few minutes early. Greeted immediately. Wait time was minimal. Completion time was excellent. More

by jennette0159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Tony Serra Nissan responded

Punctual customer meets punctual service — that’s our kind of love story. Thanks for arriving on time and letting the Tony Serra Nissan service team show off our “in on time, out on time” skills.

August 06, 2025

The service department was fantastic to work with! They took gem rear care of us! More

by 35057jhoenshell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Tony Serra Nissan responded

Thanks for the kind words! Our service department prides itself on taking genuine care of our customers—and it sounds like they hit the mark. At Tony Serra Nissan, we treat cars like treasures and customers like family (minus the awkward holiday photos).

August 05, 2025

When I have to explain to the technician and the master technician exactly how to reproduce an issue after already telling them once. It tends to put a damper on my mood. I was assured that everything was More

by swatts528
Recommend Dealer
No
Employees Worked With
Zack Rooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
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Aug 06, 2025 -

Tony Serra Nissan responded

We get it—having to repeat instructions feels a lot like telling someone where the remote is… when it’s right in front of them. That’s not the kind of back-and-forth we want our customers to go through at Tony Serra Nissan. While we’re glad our service manager listened and confirmed what you’d been saying all along, it shouldn’t have taken that extra step. Your feedback’s a reminder that listening the first time is faster, easier, and saves everyone from an unnecessary déjà vu moment.

August 04, 2025

The people at this dealership are courteous and helpful. Everyone I have dealt with has treated me with respect More

by johnnarn59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Tony Serra Nissan responded

Thanks for the kind words! At Tony Serra Nissan, courtesy and respect aren’t “extra features”—they come standard with every interaction. Glad our team made your experience a smooth one from start to finish.

August 04, 2025

They were quick and efficient. I was in and out and they were all super nice! More

by kaylad2134dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Weissend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Tony Serra Nissan responded

Glad we could make your visit quick, efficient, and pleasant—kind of like a pit stop, but with better coffee. Thanks for choosing Tony Serra Nissan!

August 02, 2025

Nice environment and cashier helped me with a big confusion I was having Friendly fast More

by cloverkat77
Recommend Dealer
Yes
Employees Worked With
Zack Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Rooks
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Aug 04, 2025 -

Tony Serra Nissan responded

Thanks for the kind words! We’re glad our team—and that all-star cashier—cleared things up and kept things moving. At Tony Serra Nissan, friendly and fast is just how we operate.

August 01, 2025

Awesome service! They got me in and out so quick! The lady at the desk was very kind, overall amazing place! More

by samantha.duchock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2025 -

Tony Serra Nissan responded

Thanks, Samantha! Fast service, kind faces, and no waiting-room naps required—that’s how we like to do it at Tony Serra Nissan. Come back anytime—we’ll be ready!

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