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Torrington Ford
Torrington, CT
23 Reviews
Welcome to Torrington Ford, proudly serving Torrington, CT, and surrounding areas since May 2020. Backed by over 45 years of automotive experience, our dealership is built on a foundation of community trust, family values, and customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 23 reviews
May 29, 2021
Had my car serviced today at Torrington Ford. Jennifer in service was very efficient and helpful and the service tech Tommy did a a great job with my repair. My car is running great now and it was a wonderfu service was very efficient and helpful and the service tech Tommy did a a great job with my repair. My car is running great now and it was a wonderful experience dealing with all there. More
by dskits
Employees Worked With
Jennifer Skibisky, Tommy Undari
April 27, 2021
Have been a customer for many years and through several cars. Have always been pleased with how we were treated and the lengths the staff would go to in order to get us serviced and back on the road. Man cars. Have always been pleased with how we were treated and the lengths the staff would go to in order to get us serviced and back on the road. Many dealings with Tom and also Jen when she worked there. Always went above and beyond to assist us. I am now relocating out of state after the passing of my husband and will gauge any other dealership I do business with against my experiences at Torrington Ford. As a former car salesman, I know that the chances a customer will return to buy a new vehicle (or used) when needed are impacted greatly by how they are treated not only in the sales department, but most definitely in the service department. I do believe, however, that the decision to stop loaners for service customers was a mistake. That decision was paramount in my buying a vehicle from a different dealership (not a Ford/Lincoln dealership) following a repair on my Lincoln MKX. As we only have 1 vehicle and are older, I must have a way to get around when my car is being serviced for longer than an hour or 2 . More
by Patsyschultz
Employees Worked With
Tom, Jen (both in service)
March 19, 2021
Great seamless experience purchasing our F250 Super Duty! Went in at 930am and we drove our new truck home a couple hours later. Russ Haas was knowledgeable and extremely helpful in our car buying experien Went in at 930am and we drove our new truck home a couple hours later. Russ Haas was knowledgeable and extremely helpful in our car buying experience. Would definitely go back to Torrington Ford again and would equally recommend to anyone looking to buy a car! Great experience! More
by Glenn
Employees Worked With
Russ Haas
February 13, 2021
Traveled 9 hrs to get a vehicle. Was very dirty and unprepped. Very unprofessional. Tried to sneak in extra registration fees (they corrected once called out). Only reason they got 2 stars is because t unprepped. Very unprofessional. Tried to sneak in extra registration fees (they corrected once called out). Only reason they got 2 stars is because they did the negotiating over the phone and a lot of places wont do that, but being 9 hrs away I had no choice. Had issue w/ vehicle and their service basically said "i dont know" and refused to do anything about it. Went to a ford dealer because I had higher expectations. If I wanted this kind of service I would have went to bobs used car sales 10 miles down the road and got something. More
by stacy
Employees Worked With
Russ Haas
October 21, 2020
Russ was extremely thorough while going over the features of my vehicle. I didn't leave feeling confused or uneasy as I have with other dealerships. of my vehicle. I didn't leave feeling confused or uneasy as I have with other dealerships. More
by Longo_lisa79
Employees Worked With
Jim Utecht, Dave Utecht and Dave Krygier are the best!, Russ Haas
October 15, 2020
This was the best experience I had. Everyone was nice and very courteous. There was no pressure and they had the car I wanted. The price was fair and they went out of their way to make me satisfied. very courteous. There was no pressure and they had the car I wanted. The price was fair and they went out of their way to make me satisfied. More
by Michael
October 14, 2020
Thank you, I am very grateful to you for your excellent way of treating people and for your human qualities, God bless you and have many successes in your daily work Russ way of treating people and for your human qualities, God bless you and have many successes in your daily work Russ More
by Liliaarizaga
Employees Worked With
Russ Haas
October 13, 2020
This was our fifth dealership stop and they had the right car. The staff was friendly, knowledgeable and COVID safe. We appreciated the low pressure approach by the staff. car. The staff was friendly, knowledgeable and COVID safe. We appreciated the low pressure approach by the staff. More
by Hickoryknollfarm
Employees Worked With
Russ Haas
October 13, 2020
Torrington Ford bent over backwards to make sure that my truck buying experience went smoothly. Everyone was helpful and friendly, and I couldn't be happier with my new truck! truck buying experience went smoothly. Everyone was helpful and friendly, and I couldn't be happier with my new truck! More
by Tallpiper1
Employees Worked With
John Lalla, Russ Haas
