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Torrington Ford
Torrington, CT
20 Reviews
Welcome to Torrington Ford, proudly serving Torrington, CT, and surrounding areas since May 2020. Backed by over 45 years of automotive experience, our dealership is built on a foundation of community trust, family values, and customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 20 reviews
February 13, 2021
Traveled 9 hrs to get a vehicle. Was very dirty and unprepped. Very unprofessional. Tried to sneak in extra registration fees (they corrected once called out). Only reason they got 2 stars is because t unprepped. Very unprofessional. Tried to sneak in extra registration fees (they corrected once called out). Only reason they got 2 stars is because they did the negotiating over the phone and a lot of places wont do that, but being 9 hrs away I had no choice. Had issue w/ vehicle and their service basically said "i dont know" and refused to do anything about it. Went to a ford dealer because I had higher expectations. If I wanted this kind of service I would have went to bobs used car sales 10 miles down the road and got something. More
by stacy
Employees Worked With
Russ Haas
October 21, 2020
Russ was extremely thorough while going over the features of my vehicle. I didn't leave feeling confused or uneasy as I have with other dealerships. of my vehicle. I didn't leave feeling confused or uneasy as I have with other dealerships. More
by Longo_lisa79
Employees Worked With
Jim Utecht, Dave Utecht and Dave Krygier are the best!, Russ Haas
October 15, 2020
This was the best experience I had. Everyone was nice and very courteous. There was no pressure and they had the car I wanted. The price was fair and they went out of their way to make me satisfied. very courteous. There was no pressure and they had the car I wanted. The price was fair and they went out of their way to make me satisfied. More
by Michael
October 14, 2020
Thank you, I am very grateful to you for your excellent way of treating people and for your human qualities, God bless you and have many successes in your daily work Russ way of treating people and for your human qualities, God bless you and have many successes in your daily work Russ More
by Liliaarizaga
Employees Worked With
Russ Haas
October 13, 2020
This was our fifth dealership stop and they had the right car. The staff was friendly, knowledgeable and COVID safe. We appreciated the low pressure approach by the staff. car. The staff was friendly, knowledgeable and COVID safe. We appreciated the low pressure approach by the staff. More
by Hickoryknollfarm
Employees Worked With
Russ Haas
October 13, 2020
Torrington Ford bent over backwards to make sure that my truck buying experience went smoothly. Everyone was helpful and friendly, and I couldn't be happier with my new truck! truck buying experience went smoothly. Everyone was helpful and friendly, and I couldn't be happier with my new truck! More
by Tallpiper1
Employees Worked With
John Lalla, Russ Haas
October 13, 2020
I really like the new group at Torrington Ford . Trading in my car last week was a breeze. I also like the service dept, Tom has always made things right. in my car last week was a breeze. I also like the service dept, Tom has always made things right. More
by Dale27
Employees Worked With
John Lalla, Russ Haas
June 09, 2020
Excellent dealership! Got an exceptional deal on a New Ford Edge. The salesman, Bob was very thorough and courteous. The entire sales team and business manager were very friendly and easy to work with. Ford Edge. The salesman, Bob was very thorough and courteous. The entire sales team and business manager were very friendly and easy to work with. I would definitely recommend this dealership to others. More
by Heidi
Employees Worked With
Bob Nichols, Salesman. 5 stars!
May 31, 2020
New ownership, excellent experience! My husband and I just purchased a 2019 certified F-250 crew cab pickup truck. The salesman, owner and finance manager all worked together to expedite our purchase in just purchased a 2019 certified F-250 crew cab pickup truck. The salesman, owner and finance manager all worked together to expedite our purchase in a timely and transparent manner. More
by StPierre
Employees Worked With
Merrill Dudley
