Torrington Hyundai

No integrity or customer service I put a $1200 deposit on a truck on a Monday (which they said would save the truck for atleast a I put a $1200 deposit on a truck on a Monday (which t I put a $1200 deposit on a truck on a Monday (which they said would save the truck for atleast a I put a $1200 deposit on a truck on a Monday (which they said would save the truck for atleast a week) and I would buy it on the weekend. Spoke to 2 people (Tony L. and Jim) on Friday to confirm coming in Saturday to sign papers where they both assured me everything would be set for 12 o'clock appointment. Saturday morning I take out a $16,000 loan and call them that I am on way and they tell me there was a "miscommunication" and they sold the vehicle Thursday, 3 days after I put $1200 down. They completely undermined and disrespected what my deposit stands for and left me to believe the truck was being held for me when clearly they have no regard for customer service or satisfaction. I would highly recommend not dealing with these people because they do not care about customers and will take any chance to screw you over if it means they make a quick buck.) and I would buy it on the weekend. Spoke to 2 people (Tony L. and Jim) on Friday to confirm coming in Saturday to sign papers where they both assured me everything would be set for 12 o'clock appointment. Saturday morning I take out a $16,000 loan and call them that I am on way and they tell me there was a "miscommunication" and they sold the vehicle Thursday, 3 days after I put $1200 down. They completely undermined and disrespected what a deposit stands for and left me to believe the truck was being held for me when clearly they have no regard for customer service or satisfaction. The fact that employees would have the audacity to make appointment with me even though truck is already sold shows the disfunctionality of this organization. I would highly recommend not dealing with these people because they do not care about customers and will take any chance to screw you over if it means they make a quick buck. More

Not Impressed Bad taste in my mouth! Bought a used 2015 Elantra from Bill Walsh - nice enough guy-good enough deal, but would not return my call a day later (and h Bad taste in my mouth! Bought a used 2015 Elantra from Bill Walsh - nice enough guy-good enough deal, but would not return my call a day later (and hasn't yet...). They delivered the car WITHOUT the floor mats. Not a big deal, but I will not be returning there to buy another car. More

Dont bother unless you like to play the Bait and switch game Really nice and helpful salesman (Gary S.). BUT Typical bait and switch dealership. Online price was $7k (I have screen shots and emails). I Asked for Really nice and helpful salesman (Gary S.). BUT Typical bait and switch dealership. Online price was $7k (I have screen shots and emails). I Asked for photos via email 4 times over a week time period. Verified VIN to make sure it was the same vehicle as advertised. Finally got the photos sent to me via text. I showed up next day to test drive vehicle....at which time they changed the price to $8k online after I said I was interested in a cash deal! Then I was told that the Owner was actually jacking it up to $10k unless I did financing with them, only then would the $8k price be honored. They wouldn’t honor the $7k price and said it was too low compared to similar comps in the area (not my problem). But if I was paying cash it would be higher than the $8k. NO THANK YOU! YOU CAN KEEP YOUR CAR (which needs a valve cover gasket by the way). My advice...DON’T DEAL WITH THESE PEOPLE, unless you like to play pricing games and be jerked around. Terrible unethical and unprofessional management. More

Service department The service department is great. The service staff is responsible, respectful and the wait time is manageable. They are great team of guys at the desk The service department is great. The service staff is responsible, respectful and the wait time is manageable. They are great team of guys at the desk and also those working on the car. Once, the car was returned to me I immediately felt the difference in the drive. Thank you for a high quality of work. More

James goes above and beyond James went above and beyond to help us get to the dealership, got us a great deal on the cae and went out of his way to help us with an issue we had w James went above and beyond to help us get to the dealership, got us a great deal on the cae and went out of his way to help us with an issue we had with our license plate bracket. More

Awesome Experience Michael Lovallo went above and beyond to get me into this car. I didn't feel pressure at all the decision was mine. Everyone was so nice and friendly. Michael Lovallo went above and beyond to get me into this car. I didn't feel pressure at all the decision was mine. Everyone was so nice and friendly. Thank you Steve Smith for all your help. I really appreciate what these two men did for me. I love the car and very very happy with it. Thanks again More

Excellent Experience Great price, friendly staff, never felt pressured, all of my questions were answered and my concerns addressed. Have leased with Torrington Hyundai be Great price, friendly staff, never felt pressured, all of my questions were answered and my concerns addressed. Have leased with Torrington Hyundai before and I will continue to give them my business. More

Great Place Great professional service right from the start. Everything was taken care of and we drove away that day with our new car, even had the first service Great professional service right from the start. Everything was taken care of and we drove away that day with our new car, even had the first service date scheduled. Love the car. More

Outstanding Excellent, courteous and highly professional sales and support personnel. No misrepresentation of facts. they went out of their way to satisfy our ne Excellent, courteous and highly professional sales and support personnel. No misrepresentation of facts. they went out of their way to satisfy our needs and requirements. The whole process was efficient and effective. Very satisfied with the overall experience. More