Torrington Hyundai

Most times service is good. But there have been changes in the last few years. 1. This time it was a recall that said we will change the vent valve and inspect the rest. You But there have been changes in the last few years. 1. This time it was a recall that said we will change the vent valve and inspect the rest. You would think they would verify stock …. They did not and the part was not in stock. In the past they would have ans set aside the recall parts when you scheduled service. 2. I went in for an oil change. I asked if the price quoted was out the door …. The reply was yes. It was not with tax and disposal fees the price was actually higher. 3. I have a new car. When oil changes were being paid for by the company … my next oil change tags were hand written and for approx 8,000 miles. This one I paid for. and the next oil change tag was a Print out. It reflected 5000 miles. I questioned that and was told that it was a computer problem. We care enough when the dealership is paying to hand write the tag so there is no confusion. But if the customer is paying …. We do not bother to correct the tag …. Why? Do we think if the customer comes in early … that is his problem? Do you think with practices like this we will rely on your integrity and honesty? 4. Service was going to call when the car was ready …. I said that the inspection may take a bit ….. let me know in the worst case I will pick the car up the next day. They did not call. Because the recall was not done the car should have been ready. Your service people should follow up on their commitments. I called the next day and then picked up the car. When I did pick up the car on Saturday the service person and the cashier I had then were polite, helpful and apologized that I was not called on Friday when I bought it up …. And they had nothing to do with the poor communications. They are good customer service people ….. make sure you keep them. Rethink your customer service …. The little things matter. More

Brought my vehicle in for a free oil change with 1,400 miles on it. Was told I should get it done because it was over a year old. Long story short, had a oil additive added to the bill, next I got a call miles on it. Was told I should get it done because it was over a year old. Long story short, had a oil additive added to the bill, next I got a call saying it needed A/C filters cost around $300. Went to pick up the vehicle and was told bill was $584. They said a 15,000 mile maintenance service was done. First I was not told about it before they did it, 2nd a 15,000 mile service on a vehicle with 1,400 miles. A 10 year warranty and I paid for an additional warranty but nothing was covered and they do what they want when they want. Had a nice person in the sales department but evidently the service department isn't run by the same people. I should have known better when they started adding things. The worst thing about this situation is that I called to talk to Jon Alfano or anyone else, 3 times and left 3 messages and never received a return call. More

People at the dealership were knowledgeable and helpful. I will definitely go back for my next vehicle. I will highly recommend Alfano Torrington Hyundai dealership to friends and neighbors. I will definitely go back for my next vehicle. I will highly recommend Alfano Torrington Hyundai dealership to friends and neighbors. More

Service- efficient and prompt. technicians- helpful and courteous, going out of their way to assist technicians- helpful and courteous, going out of their way to assist More

Appt. was on time, and work completed quickly. My questions were clearly answered. Fellow who checked me in knew far than my salseman, who told me many was on time, and work completed quickly. My questions were clearly answered. Fellow who checked me in knew far than my salseman, who told me many inaccuracise about the vehicle prior to purchase. More

I’m very disappointed in their lack of support . I spoke directly to the owner about the tires on my SantaFe. They are defective and should not be sold on Hyundai vehicles if you replace them when t I spoke directly to the owner about the tires on my SantaFe. They are defective and should not be sold on Hyundai vehicles if you replace them when three out of four are bad. Saying it isn’t their responsibility. When I am responsible for children riding to and from school daily. I have owned four Hyundai’s and will not be purchasing another. More

Based on my experience at several dealerships I found Torrington Hyundai to be the best. The sales process moved along quicker than I expected with clarity and without high pressure. Torrington Hyundai to be the best. The sales process moved along quicker than I expected with clarity and without high pressure. More

Very positive experience start to finish. The salesman was very helpful i explaining The different packages and pricing. Very happy with the assistance provided by the salesman setting up t The salesman was very helpful i explaining The different packages and pricing. Very happy with the assistance provided by the salesman setting up the Blue Link app. The manager of the dealership very helpful in Navigsting the financial part and warranty, More

Mike Keeler offered many options for our car needs / dilemma when other dealerships wouldn’t. Management supplemented his assistance as well making our unplanned buying experience as good as it could b dilemma when other dealerships wouldn’t. Management supplemented his assistance as well making our unplanned buying experience as good as it could be. More

2018 Sante Fe Sport - took it to the dealer for all services. Despite that I needed a new engine at 85,000 miles! There was very little communication from the service department keeping me informed of services. Despite that I needed a new engine at 85,000 miles! There was very little communication from the service department keeping me informed of progress. I called multiple times and left messages (why my call to the service department went to voice mail? - screening calls?). Ended up making trips to the dealer weekly - still with little information despite face to face communication. Finally got my car back after two months. I would not buy another Hyundai and certainly not from Torrington Hyundai. Such a shame since up to that point I was moderately satisfied. More