Torrington Hyundai

The staff was very friendly and helpful. The wait was not too long. Hannah answered my questions and came outside with me to show me how to use some features on my car. The wait was not too long. Hannah answered my questions and came outside with me to show me how to use some features on my car. More

Had new struts put on and they did an alignment as well. They messed up the orientation of the steering wheel during the alignment. Setup another appointment to get it corrected, they took 2 hours and said They messed up the orientation of the steering wheel during the alignment. Setup another appointment to get it corrected, they took 2 hours and said it's fine and sent me on my way. They made it worse. We immediately went back and the mechanic yelled at the service rep that was helping us saying we didn't drive the car enough for the steering wheel to straighten out and wouldn't even hear us out that the issue was that the steering wheel was not positioned correctly during the alignment. We brought it to Subaru and they corrected the issue that we told Hyundai it was. Been a customer of Hyundai for about 20 years. I will not be going back - service has consistently gone downhill. The mechanics also should not be yelling at the staff helping customers with a legitimate concern. More

Work was done in a reasonable amount of time. The service staff was friendly and very helpful in explaining what work was to be done. The service staff was friendly and very helpful in explaining what work was to be done. More

I live in Newtown and originally went to the Danbury Hyundai dealership, looking for a new car. The saleswoman I dealt with there was okay, but Rudolpho, the finance guy, was condescending, deceitful (a Hyundai dealership, looking for a new car. The saleswoman I dealt with there was okay, but Rudolpho, the finance guy, was condescending, deceitful (adding an expensive warranty--on a new car!--that he never asked me about), and disrespectful. I walked out. The next day, I drove 40 minutes to Torrington Hyundai after speaking with the salesguy, Steve Smith, who was lovely and patient on the phone. He had the car I saw on their website waiting for me when I got there. No baloney. I took it for a test drive, and then I met with Mike Lovallo, the finance person. All was above board. I definitely recommend them--and I'm glad I bought my new Hyundai there! More

Dealership was good. Was taken care of right away. Had a big snow storm and got the cars out right away for me. Was taken care of right away. Had a big snow storm and got the cars out right away for me. More

Would not recommend! Went to pick up car and got stuck in their parking lot, mechanic sprayed something on engine and told me he put in an aftermarket neutral switch and Went to pick up car and got stuck in their parking lot, mechanic sprayed something on engine and told me he put in an aftermarket neutral switch and would need to get actual Hyundai part!Second time they "fixed" the car went into neutral by itself while I was driving! Never had any issue while driving with transmission while driving before!! Only when trying to start the car. Third time had it towed back to Hyundai and they told me I now need a whole transmission. My daughter had her car there same time and had to bring it back too. Still wasn't fixed after 2nd time, she learned from my mistake and brought to different dealer to get fixed. Something is very wrong in their service department!! More

They went to bat for us with Hyundai America and got our hybrid battery replaced at no cost, though it took five weeks to sort it out and get it installed due to an illness in the administrative staff. hybrid battery replaced at no cost, though it took five weeks to sort it out and get it installed due to an illness in the administrative staff. More

I had an appointment for a recall on January 23rd and I was told when I got there the part was not available and I would be notified when it came in. I am still waiting. was told when I got there the part was not available and I would be notified when it came in. I am still waiting. More

New car clean, fair price for trade in. Fair negotiation. Did test drive by myself. Fair negotiation. Did test drive by myself. More