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Torrington Hyundai - Service Center

4.2

10 Lifetime Service Reviews

1446 E Main St, Torrington, Connecticut 06790

10 Reviews of Torrington Hyundai - Service Center

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September 13, 2018

"Service department "

- Cwill4368

The service department is great. The service staff is responsible, respectful and the wait time is manageable. They are great team of guys at the desk and also those working on the car. Once, the car was returned to me I immediately felt the difference in the drive. Thank you for a high quality of work.

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Recommend Dealer
Yes
Employees Worked With
Max
August 15, 2017

"Still going strong."

- Grandpa

With the help of these service guys, my 2007 Entourage still runs strong after 10 years. And they are very friendly. What more can I say?

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Yes
Employees Worked With
Steve Chouinard
August 02, 2017

"Brought my vehicle in for oil change and serpentine belt."

- Sonya from MA

This is my first experience dealing with this Hyundai dealership and it has been the most pleasant experience i have had yet at a Hyundai dealer and I have dealt with two others before; Route 44 in Raynham MA and Balise in Yarmouth MA. Bot of these dealerships tried to soak me while I was waiting for my vehicle to be serviced to the point where I never want to see the inside of the Route 44 dealership again. At Alfano I was in a pleasant waiting room where I waited with several other people. There was no pressure to me and upon the inspection a few more things were found that I needed to take care of. Again there was no pressure for me to get this done now but because of the manner I was addressed I did have the work done. To say I am totally satisfied is an understatement and I would not hesitate to recommend this dealership to anyone else.

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Yes
Employees Worked With
Steve Chouinard 616. Very pleasant and cordial
April 23, 2017

"Great customer service!"

- rsrbtv

First time to Alfano's Torrington Hyundai for service on my vehicle. What a great experience!! Steve is the gentleman that I dealt with, 5 star rating is not enough. His customer service is exceptional. Expressing that I was on a very tight budget I feel he really went above and beyond to make this as affordable as possible. He even threw in a $40 coupon I had no idea was available! We are all aware these guys earn a living off of commission, so from my standpoint that is just top notch. Love it when a business gets it; treat your costumes right and they will come back every time. As long as I'm around they have a customer for life. Thanks again Steve, and all at Alfano's!

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Recommend Dealer
Yes
Employees Worked With
Steve
January 01, 2017

"Sold me a lemon"

- Teaclug

I bought a used car there.. within a month had to bring it in for new heads. A year later.. same problem.. paid over $1500 for a new engine. Then as soon as I got it back, had to return it because it would just shut off. Now all the same lights are on and my exhaust is gone, plus my headlights that I just replaced within the last 6 mo. Need to be changed again. I have a handicapped son, when I went In there I explained my situation and told them I needed a reliable car and one that would fit his walker. Well.. his walker fits... guess they don't care if their customers are safe! So disgusted with them!

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Recommend Dealer
No
Employees Worked With
Don the General Manager
May 23, 2016

"Service!!!"

- Dhf81

I just had a service done to my car and the staff mechanics are great and very honest I had an out headlight instead of replacing it they noticed it was just disconnected. I'm very pleased with the staff and appreciate the honesty

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Yes
Employees Worked With
Don't know
November 03, 2015

"Never seen anything like it. "

- dissatisfied customer

I was shopping for a car and found one here. The salesman said many things that I liked. When I went back two days later to purchase the car the salesman no longer worked there and the deal he offered me was lost. No one could match what he told me. I bought the car anyhow and several things were wrong. So I had to deal with the service department. They messed everything up. I never seen such an unorganized mess. I was nice and joked around with the employees. I had trouble with one service guy. I later traded the car for another one from another dealer and had to come back to sign papers to get a refund for my 100 thousand mile protection. I was really frazzled after several months of employees that no longer worked there. My paperwork getting lost. .. nothing but excuses and problems to get my refund. Finally I received a check months later in the mail. I had placed several calls leaving messages. Never getting the courtesy of a call back. Most recently I called to bring my car in for oil change and maintenance. I was shocked when after talking nicely to the service manager how rude he was to me. He said he remembered me and he did not need a problem. That I could take my business elsewhere. I never had a confrontation with the service department. Never a problem.. So I think they noted on the computer file that I was not happy with the sales department. That I was trouble. Un believable. I did not and would not ever use them again. I would tell everyone to go someplace else to buy or get service. Rude, unorganized terrible service ...nasty guy working in service dept. Bad Bad Bad review from me. Save yourself the trouble... go down the street This place sucks!!!

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Recommend Dealer
No
Employees Worked With
Other Employees : finance department
June 29, 2015

"Loyalty means nothing to them"

- SadSantaFe

After 20 years of loyal service, purchasing 4 brand new vehicles and having them all dutifully serviced there we just had a horrible situation arise due to negligent service, where the driver side front wheel sheared off my Santa Fe while I was driving. I had had the front end serviced less than a month before with tie rods and ball joint as well as an oil leak. The car was still leaking oil due to a torn gasket that was not initially detected. Fortunately that was still under warranty but it didn't set well that the car had to return for what should have been detected on the initial repair. But the more serious issue was that the front end wheel was now making a new noise which I called and returned to the service department several times, almost apologetic. They told me they could find nothing until another visit when I finally got a mechanic to accompany me and heard the noise. They said they tightened a loose axle nut (which again, didn't set well knowing the car had just been serviced) and reassured me multiple times my vehicle was safe to drive. When the car began to make the front end noise again even the next day after the axle nut was adjusted, I called as I needed to travel out of town and was again reassured it was still safe to operate, however on my trip just over the border to MA the car began making such horrendous noise I called the service department upset and told them upon my return to town I would be bringing it directly to the dealership. At no point did they suggest I not drive the car, so I started for home taking it very cautiously, pulling over letting multiple cars pass me, so I didn't have to travel at high speed. About 5 miles into my trip my front driver's side wheel suddenly sheared off my car with no warning. Fortunately I was approaching an area where there was a shoulder and manged to veer the car to it. Miraculously I was not injured or killed or that the tire harmed anyone else. I called the service department hysterical at that point and a tow that took several hours due to miscommunication was arranged to get me and the disabled vehicle back to the dealer. (The local police department would not allow the vehicle to remain in the intersection so he insisted we be towed back to Lee and picked up by the operator Hyundai dispatched there.) Upon inspection of the damage we were told that it was mechanical fault, that would not have been noticed on my other visits even when it was put on the lift. Apparently the wheel nuts were over-torqued which caused the event where all the lugs nuts completely sheared off while I was driving. My husband told them we wanted a full written report of what occurred. My car was in the shop for one full month between the mechanical and resulting body damage, during which time Gavin the service manager kept assuring me of everything and promising us how he personally planned to extensively road test the car to ensure its safety before it was returned to us. When we picked up the car I noted my mileage when I got home and compared it to the invoice from the tow the day of the breakdown. Less than 5 miles had been put on the car since it was brought in and repaired. Furthermore there was nothing from them in writing or on the repair invoice citing their negligence or offering any guarantee of the work or any apologies about the situation. We tried to address our concerns with the GM of the dealership but he did not return our call. I reached out to one of the family members that I know that did try to intervene on my behalf but was only asked to contact Gavin again who now not only retracted everything he had promised but had the audacity to state how much everything cost and bold faced lied and cracked jokes about the mileage, but was "busted" when I told him I had the invoice from the tow...so now he got completely defensive and started saying they didn't know for sure whether the incident was their fault...that he really didn't know the "history" of my vehicle and would never put anything in writing admitting it was their fault. I related to my contact that I hung up on Gavin after warning him I would do so if he continued with his tone of conversation. No one from the dealership has reached out or cared to rectify this with us. No one there seems to care. In fact, the day of the incident, when I was hysterical with the potential scenarios of what could have happened (such as coming down Avon Mountain the day prior with an elderly passenger) were downplayed and trivialized by both the "bad attitude" service technician and department manager. I will not be returning to this dealer for sales or service and can only hope and pray that my vehicle has actually been fully and safely repaired. A total shame that they let it come to this, when it could have been remedied. You don't ask for someone higher up in the chain of command only to get referred back to the same person you've gotten nowhere with and only to have an issue made even worse. Not by any means the same "family" business it once was.

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No
November 16, 2014

"oil leak"

- wileecoyote2014

I brought in my chevy silverado pickup that I bought from guys a few years ago, it had a real bad oil leak , the one who helped was alyssa paniati , shewent above and beyond because she got me in there even though they were really busy and could not fit any body in , but she made a point of getting the truck looked at for me to discover where oil leak was , I brought truck in there and she had mechaniclookat it and there was no leak any where except where the oil filter was , I had oil changed from valvoline from dow the street from them , I will never bring my vehicle back to the quickie change places any more as the work is getting shoddy and careless , the mechanics at the dealership always go above and beyond to help me understand the nature of the work , and what it is and what was done and how , they are very patient withme always , ive never see any of the employees there whove had a bad day and take it out on customers , the level of professionalism at alfanos is exemplary , and thier customer servive is the absolute best any where , its a joy to go there because not only do iknow they will do the jobs right , they will also go to whatever lengths to assist the customer . I especially appreciate employees there like alyssa paniati who always have a track record with me to go above and beyond in customer service , it is my heart felt feeling you shouod do more to get and have more employees like her , daniel s patten jr

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Yes
Employees Worked With
Feb 10, 2015 -

Torrington Hyundai responded

Daniel, thank you for being a loyal customer and for your feedback! We love hearing how people feel about our service department, especially Alyssa. Here at Alfano's Hyundai we always strive to treat our customers like family. We hope you will continue to service your vehicle through us and let us know if there is anything we can do for you in the future!

September 20, 2011

"Excellent customer service. We have been having our Santa..."

- rgwsh

Excellent customer service. We have been having our Santa Fe serviced here for over five years. Prior to that we had an Elantra serviced here as well. Never dissapointed!

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Recommend Dealer
Yes
Employees Worked With
Dale
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