Torrington Toyota

Excellent car buying experience Very easy and quick buying experience! I worked with Tee on buying a used Scion FR-S(a car he originally sold). Helped work out a fair deal, and dro Very easy and quick buying experience! I worked with Tee on buying a used Scion FR-S(a car he originally sold). Helped work out a fair deal, and drove it off the lot that day. The entire process was very easy. Traded in a car, switched my insurance, and signed all the paperwork in less than 2 hrs. The whole staff there was very nice and helpful. Overall was a great buying experience. I would Highly recommend! More

Randy is the best !!! I have bought four Toyotas from Randy. I love going back he is a great salesman. Picked up my new Rav today and it was a very pleasant and expedient I have bought four Toyotas from Randy. I love going back he is a great salesman. Picked up my new Rav today and it was a very pleasant and expedient process. Free oil service and excess wear and tear policies. Thanks Randy you Rock! Linda and Delaney More

Randy rocks Bought a 2016 4Runner from Randy. He had to hunt down what I wanted and customize a few things to make it exactly how I wanted. Not only did he delive Bought a 2016 4Runner from Randy. He had to hunt down what I wanted and customize a few things to make it exactly how I wanted. Not only did he deliver but it ended up being even less than what he originally quoted. He was down-to-earth and not your typical cheesy, xxxxxxxx artist salesman. We didn't have to waste time with the back and forth "I have to check with my manager" price haggling game. He's the man to see if you don't want to play games. Tim, the business manager, was also a pleasure. More

Car Dealership experience First time purchase of Tacoma 2016 from this dealer. Very polite and professional staff including the owner, Dave. Who came out of his office and aske First time purchase of Tacoma 2016 from this dealer. Very polite and professional staff including the owner, Dave. Who came out of his office and asked me about any concerns I had. It is very rare to find direct owner contact while buying a car in this day of age. There was no pressure from sales to buy extras.... Owner took care of his customers personally and made sure everything went well. Will always buy from Torrington Toyota in future. It was worth driving 50 mile from Danbury.. Very satisfied customer. N T More

Don't leave your car there Beware --- don't ever leave your vehicle there overnight. We left our RAV4 with Torrington Toyota for a recall and when we went to pick it up, it was Beware --- don't ever leave your vehicle there overnight. We left our RAV4 with Torrington Toyota for a recall and when we went to pick it up, it was missing the spare tire. They told us it was not their responsibility just like if you were at KMart and someone hit your car with a carriage and/or stole it there. I called Toyota's customer service and they said that it should not have happened and are looking into what happened to the spare tire. Customer Service at Toyota was great but the response from Torrington Toyota directly was horrible. More

Buying a Camry Hybrid ? Go to Torrington Toyota. I know good service...trust me. I am a Quality Manager by profession. My Wife is a Travel Agent and deals with customers all day,every day.. There ar I know good service...trust me. I am a Quality Manager by profession. My Wife is a Travel Agent and deals with customers all day,every day.. There are many times during my normal day to day routine, and when I travel with my wife ,that allow me to see and experience great "service". I just returned two weeks ago from a glorious UNIWORLD River cruise through the Bordeaux district of France. All I can say here is the plain truth, from the time I started to work with Zak Moubset, my auto Buying Consultant, at Torrington Toyota, It was on equal par with any of the great service I got while traveling in Europe. For those of you who have had the kind of experience I am talking about....you know! When you have good service the experience stays with you.....a kind of glow..... you are being taken care and isn't that what we all want?. No aggravation, no B.S., lets just deal. I used Trucar.com.... to find Torrington Toyota.... It was absolutely the best buying experience I have had to date. Zak made everything easy..I explained what I wanted and he did the rest.... including delivering the car to my house in New Fairfield, CT. on a Friday Night. In the end I think I got a fantastic deal. I will use them again,and again, and will highly recommend them to anyone in the market for a car. Buying a new car just got civilized. Thank you Torrington Toyota .....Thanks Zak ! Dusty Martin More

Owned Toyota trucks for 33 years..this is the BEST dealer I bought a Tacoma last week, and I have been buying Toyota trucks (and one car years ago for a family member) for 33 years now. I always shopped pric I bought a Tacoma last week, and I have been buying Toyota trucks (and one car years ago for a family member) for 33 years now. I always shopped price during that time, and did so again this time. This particular dealership is great (as I am sure there are other good ones), but what struck me was the transaction process with a salesman who is referred to as "T" (sorry I don't know his actual name-that's what they call him). As I combed through each document, the number he gave me at the beginning didn't change or 'morph' with funny little fees or surprise tack-on charges...all without me doing questioning and debating. He was a straightforward guy without a bunch of prompts or 'cross-examinations' from me and my usual 'wait-a-minute' approach to salesmen in general. The truck was ready sooner than he said. So that's it. These guys are worth a look, in my opinion. More

Leasing a new Rav 4 We just leased our second RAV4. Very happy with service, availability and how friendly all employees are. Very pleased with service from Randy Klon We just leased our second RAV4. Very happy with service, availability and how friendly all employees are. Very pleased with service from Randy Klonowski. He took plenty of time explaining all features to us. Thank you More

Great customer service! I have never been happier with my experience at a car dealer than I was with Torrington Toyota! I went in last week with my fiancé, Chris, to see a us I have never been happier with my experience at a car dealer than I was with Torrington Toyota! I went in last week with my fiancé, Chris, to see a used Ford Focus I saw online. I had been to previous dealers and was offered so little for my current car that I didn't think I could afford a new car. Needless to say, I didn't like the ford either. The salesman Zak was quick to tell me that they had great leasing options available for brand new to toyotas. I test drove the Corolla S and was in love. Then Zak told me the lease would be right in my budget monthly and I was sold! Within an hour the paperwork was done and a few days later I came to pick it up! The car is amazing and exactly what I was looking for. Plus, the dealership was willing to give me much more for my car than any ther dealer! Zak took care of everything before I got there, even got the insurance company to call me and fix my policy before I got there to pick up the car. I was in and out in a half hour. I highly recommend this dealership and especially Zak! More

Great quality of service and experience After countless visits to other dealerships, I was a bit hesitant to walk through the doors of another one. However, I needed a new car so I sucked it After countless visits to other dealerships, I was a bit hesitant to walk through the doors of another one. However, I needed a new car so I sucked it up and went to Torrington Toyota this past rainy Saturday with my mom. I figured an older handicapped woman would elicit a sympathetic view from a salesperson and I wouldn't be "harassed." I was remarkably surprised by my experience. Standing in the parking lot viewing the 2014 Toyotas, Zak came out to assist. He was pleasant and professional. Asked a great deal of questions to get to know me, as a customer-not a number, to help assist with my car buying experience. I was allowed to take the car for a test drive without the salesperson, which I thought was great. It was the best way for me to see how the car handled, drove, etc. without getting the "flood of car facts" from the sales representative who always seems to ask you "how does the radio sound?" or "see how the back windshield wiper works" while you are driving and trying not to damage a car that isn't yours, yet. Upon return, Zak met my mom and I and answered any questions -- no pressure and from there I knew that this was my car and the dealership I wanted to forge a new business relationship with. I purchased and drove my car home on the same day. Zak patiently waited, even 1 hour after the close of the dealer doors to help answer any last minute questions I had before I drove off. He has been in constant contact to make sure I enjoy it- and even drove me home and picked me up today, due to my car receiving the simonizing treatment. This dealership has gone above and beyond and I highly recommend it and Zak in your next car purchase. More