Towbin Kia

My Experience at Tobin Kia – Buyer Beware Let me tell you about my experience at Tobin Kia. The sales process started off smoothly. Things only took a turn when I sat down with the finance associate, you about my experience at Tobin Kia. The sales process started off smoothly. Things only took a turn when I sat down with the finance associate, Rameen. That’s when the experience became shady — and unfortunately, I didn’t realize it until after the fact. I was overwhelmed; I hadn’t had a car payment in over 14 years, and I wasn’t prepared for how expensive things had gotten. Rameen offered me an extended warranty and told me it would only increase my monthly payment by $9. I did a quick calculation on my phone and thought, "Okay, that's less than $900 over the life of the loan," which seemed fair — so I agreed. What he failed to mention was that the actual cost of the warranty was $3,400. I only discovered this after I got home and started reviewing my paperwork. I called him immediately and asked how a $9/month increase translated to $3,400. He stammered and said it was due to daily interest accumulation. I didn’t fully understand, so I let it go for the moment. But the more I thought about it, the less it made sense. I called him again, and this time he changed his story. He claimed they had lowered my interest rate by 1% (from 7.99% to 6.99%) just so I could afford the warranty. That’s simply not true — my rate was already 6.99% before I ever sat down with finance. That had been quoted to me by the sales manager. It became a pattern: I would ask a question, he’d give a confusing or inconsistent answer, I’d take time to think about it, realize it didn’t make sense, and then question it again — only for the story to change. Eventually, after days of back and forth, he offered a resolution: he said he could knock $2,600 off the cost of the warranty so I’d only pay what I originally thought — less than $900. I said, “Wow, that would be great, thank you.” He told me he’d get back to me. He never did. Coward! I followed up two days later — no response. I waited three more days — still nothing. I called the dealership and asked to speak with the general manager. They refused to transfer me. I called again a few days later, same thing. They said the customer service manager would get back to me. No one ever called. So I drove down to the dealership in person and asked again to speak with the general manager Remi. They still wouldn’t let me. Instead, they had me speak to Alicia, who said she was the customer service manager. I was so frustrated at this point I ended up in tears — something I’ve never done in a dealership before. It was humiliating. Alicia went to “see what she could do” and came back saying they couldn’t honor the offer Rameen made. I asked how that was possible — this wasn’t something I demanded, it was something they offered. She left again, supposedly to try harder, and returned saying the same thing: there was nothing she could do. Honestly, I don’t believe she ever actually tried. So in the end, Tobin Kia made an offer, then refused to honor it. They repeatedly dodged my calls, refused to let me speak to the general manager, and left me feeling deceived and dismissed. I’m a single, independent person who was just trying to make a smart financial decision. The extended warranty gave me peace of mind — but how it was sold to me left me feeling taken advantage of. I still want the warranty — but not at $3,400 when I was led to believe it was less than $900. This was a deeply disappointing and stressful experience. I’m sharing this so others know what to expect. In my opinion, what happened here was unethical and dishonest, and I would urge anyone shopping at Tobin Kia to be extremely cautious — especially when dealing with the finance. If you feel overwhelmed leave, if it sounds too good to be true, it is, when in doubt, leave. But honestly , I would not recommend Towbin Kia. More

Over priced will never do business there again payed $290.00 just for a Oil change and a rear view interior mirror customer service was the worst I ever experienced at a dealership $290.00 just for a Oil change and a rear view interior mirror customer service was the worst I ever experienced at a dealership More

Horrible customer service. Brand new car sold w one key and they promised to deliver the 2nd key, which is in stock, and we are having issues with the salesperson following thr Brand new car sold w one key and they promised to deliver the 2nd key, which is in stock, and we are having issues with the salesperson following through to help arrange. Completely unacceptable. More

Negotiated a cash price in a 2024 Telluride. Signed their offer sheet and said I needed wire instructions so I could pay for the car. Salesperson came back and said that “I needed to do him a fa Signed their offer sheet and said I needed wire instructions so I could pay for the car. Salesperson came back and said that “I needed to do him a favor and finance the car because he did me a favor on the price”. I refused and he told me that he was “losing money on the deal” and I told him that he was a fool to sell a car at a loss. He said no deal and walked away. All AFTER i signed THEIR offer sheet. Unethical and unprofessional. Don’t waste you time. More

I had a great experience with Towbin Kia. Brooklyn was very helpful over the phone assisting me with inventory and answering all of my questions. Looking forward to stopping in soon. Brooklyn was very helpful over the phone assisting me with inventory and answering all of my questions. Looking forward to stopping in soon. More

I reached out online about a car. Hallie Grant reached out to me about scheduling a time to test drive. I let her know that I'm familiar with the car, I can buy it outright, but I wan Hallie Grant reached out to me about scheduling a time to test drive. I let her know that I'm familiar with the car, I can buy it outright, but I wanted to know if the car has one specific feature. I even took a stock photo of the feature and and sent it to her. I asked her to get back to me if she could find out any information, that was a week ago and I have not heard anything back. I went to the dealership and there was no one available to answer my question. More

Disappointing Experience at Towbin Kia - Communication Lapses and Unfulfilled Promises I am writing to express my deep disappointment with the communication issues and unfulfilled promises I encountered Lapses and Unfulfilled Promises I am writing to express my deep disappointment with the communication issues and unfulfilled promises I encountered following my recent car purchase at Towbin Kia. While initially excited about the car itself, the lack of follow-up, unclear information, and misleading sales tactics have significantly soured the experience. Registration Delays and Unresponsive Staff: Since purchasing my car, I've made multiple attempts to obtain my vehicle registration. This includes two visits, over five calls, and three voicemails left for the cashier. However, I haven't received a single call back, causing me to miss my DMV appointment. The receptionist's practice of screening callers based on caller ID and failing to inquire about the reason for a callback is not only frustrating but also a missed opportunity to address customer concerns. Further attempts to reach the cashier through service personnel proved unsuccessful as well. Everyone operates as an island with no idea how to interact with other departments. I asked for an email or for someone to walk to the cashiers desk with a post it note and that did not yield any results. Miscommunication During Financing: Prior to finalizing the financing, I repeatedly discussed the total out-the-door cost with my salesperson, specifically confirming the inclusion of gap insurance. Unfortunately, during the financing stage, it became clear that the final price did not include gap insurance as previously agreed upon. Additionally, several unnecessary and unwanted items like decorative decals and interior protection packages were presented as mandatory and bundled into the financing as optional, significantly inflating the overall cost. If I had been given the vehicle I wanted in the color I was looking for I could have avoided over $4,000 in extras I did not want. Their response was we’ve already put it on the vehicle. We can’t take it off however I wanted a vehicle and a different color and was waiting to hear back about when it would be switched out. I don’t know why they told me to finalize my paperwork knowing we didn’t have the right car. Unfulfilled Promise Regarding Car Color: A key selling point for me was the salesman's assurance that I could switch to a different color once the arrival timeframe was confirmed. However, after two subsequent visits to the dealership with the same inquiry, I received no concrete answers. When I was finally contacted to discuss my experience, I was informed that the loan was already funded and the best option was to trade in the vehicle for the desired color at an additional cost. When I said, I was willing to do that, and the gentleman said he will look into it. I never got a call back. This contradicts the initial promise and feels highly deceptive, encouraging me to finalize the purchase with the understanding that the color could be changed later. Inconsistent Information and Unattentive Staff: These communication issues were further compounded by a lack of attentiveness from the staff during a separate visit to inquire about a car for my son. The staff seemed uninterested in providing genuine assistance, only focusing on directing me to hand over my cell phone so that one of their employees could complete a customer satisfaction survey that would not accurately reflect my negative experience. Additionally, there was confusion surrounding service inclusions. Both my salesman and a staff member at the front desk made conflicting statements about included services like the first service oil change and a complimentary gas tank. Upon further research, I discovered the gas offer was contingent upon completing the survey, which I did receive and the promise my first service would be taken care of was not documented in the final paperwork. This discrepancy raises concerns and was promised by the salesman. More

Kept calling and sending emails after the sale from different employees wanting me to come in and this is AFTER the sale now the service department is calling and sending emails and even went as far as different employees wanting me to come in and this is AFTER the sale now the service department is calling and sending emails and even went as far as Scheduling me for a service appointment for this coming September for a 7500 mile service I just barely have 300 miles on my car and won't be needing service anytime soon. The calls and Emails are extremely annoying. If I need service I will call You. Sydney in sales was awesome otherwise.. More

I highly DO NOT RECOMMEND please save yourself the time and rth headache , the sales staff failed to get their part of the job done with paperwork , payment , information ect . Had to come in 3 times beca and rth headache , the sales staff failed to get their part of the job done with paperwork , payment , information ect . Had to come in 3 times because they failed to get what they needed due to how fast they were trying to push a sale on a car . Then threatened to reverse the sales transaction. This was the most ridiculous, stressful experience I have ever had . Never again will I buy another car from kia . More

I brought my 2022 Kia telluride into the service department for 3 recalls. Upon returning my vehicle a Russel in service wrecked the right side of my vehicle into the service bay wall. I never h department for 3 recalls. Upon returning my vehicle a Russel in service wrecked the right side of my vehicle into the service bay wall. I never heard from a manager, I had to call and ask for one but was always connected to Russel, the person who wrecked the car. He was a poor communicator and had no attention to detail. 2 weeks after car had been there they said it was ready. When we went to pick the car up the paint did not match the rest of the car. It was not ready. It then took 4 weeks to be fixed. It was returned to me with paint splatters on the inside that no one checked, I was told 6 people checked the car before it left the lot. I do not believe that unless they all can’t see. The manager was rude, a poor communicator and had no attention to detail. This experience has been the absolute worst. I will not go back or ever drive a Kia again. More