Towbin Kia

Tread Carefully & Avoid the 2013 Mercedes SLK55 AMG My experience with Towbin Kia was abysmal. This dealership is not forthcoming and did not represent the car they are selling accurately. My experience experience with Towbin Kia was abysmal. This dealership is not forthcoming and did not represent the car they are selling accurately. My experience with their salesman, Rameen, was negative. He represents a slimy car salesman perfectly. I contacted Towbin about a 2013 Mercedes SLK55 AMG I was interested in, listed below market value. Initially, the dealership informed me it was sold. I was disappointed since it had only been listed for a day but decided to move on. Shortly after, I received a call from Evan explaining it was still available. Evan introduced me to Rameen in Sales, and it went downhill from there. Rameen informed me that the SLK55 was in good shape and had been inspected by Towbin after they took it in a trade to ensure it didn’t need anything. He sent me a video walkaround of the car that was rushed and provided no additional photos of the car. He specifically mentioned that, “He drove it around town for ~30 minutes and that it was good to go.” Knowing that Towbin Kia is a franchised dealer with 4.6 stars, I felt alright taking them at their word that the car was represented accurately, in good faith. We settled on an agreed out the door price, and I sent Towbin Kia a bank wire. After talking to my uncle who races cars, he suggested I get a Pre-Purchase Inspection as an afterthought just to be certain I know what I’m buying. I contacted RepairSmith and scheduled a PPI and they completed it the next business day which included driving the car, a scan tool, photos, videos, and a comprehensive inspection. Here is where things really went downhill. The mechanic informed me the car has some major problems. Mechanically, this SLK55 has Mercedes M152 V8 engine and the mechanic told me, “There was a ticking sound coming from the valvetrain that mainly occurred on startup when the engine was cold for about 10 seconds.” This is a major issue with the M152 that a few other R172 SLK55 owners have reported on forums. This required breaking down the engine and replacing both timing chains and timing chain tensioners which is extremely labor intensive. Fletcher Jones Imports quoted me $8900 for these repairs which includes 40 hours of labor! Additionally, the mechanic informed me that all 4 Brembo AMG brake rotors have noticeable lips on them indicating they are very worn down and need to be replaced. A ticking valvetrain is one thing (Kia mechanics might not know about), but lipped and faded brake rotors is glaringly obvious to any mechanic upon visual inspection. Fletcher Jones Imports quoted me $3500 for new AMG performance brake rotors and pads! Cosmetically, the mechanic sent pictures and informed me that the car had three dents on the driver’s side quarter panel. Additionally, the glove compartment handle and locking mechanism are completely missing–meaning you can’t even open the glovebox. Needless to say, I was frustrated by the lack of transparency from Rameen and Towbin Kia. When I called him to explain the issues from the PPI, he refused to own up to his mistakes and blamed me by saying, “I sent you a video walkaround of the car man!” He called back offering a measly $1000 off the vehicle price, which won’t even cover 2 front AMG brake rotors. At that point, I knew it was time to get my money back and run like xxxx from Towbin Kia. If I could give 1.5 stars instead of 1 star, I would thanks to the courtesy and promptness of Linda in the business department. She was gracious enough to send my money back as an overnighted business check with Saturday delivery. Shoutout to Linda! My takeaway from Towbin Kia is that if something seems too good to be true, it definitely is! Always do your research and get a third party inspection. Dishonest salesmen like Rameen are ubiquitous with the auto industry. There are much better dealerships in the Las Vegas/Henderson area to do business with. I dodged a huge bullet here and am grateful to RepairSmith and Fletcher Jones Imports for keeping me out of trouble on this deal! More

What a rip off. I went in to buy a new Kia Sportage hybrid and I knew I would pay more than the MSRP and a market adjustment I may be about two to three thousand dol I went in to buy a new Kia Sportage hybrid and I knew I would pay more than the MSRP and a market adjustment I may be about two to three thousand dollars. Instead the first price I was given was $14,000 above the MSRP and their best price was $8,000 above their MSRP what an outrage! Also the pricing information on the Tober Kia website is not accurate don't bother looking save your time and money and go elsewhere More

Paul the salesperson was excellent Liz in customer serice excellent One Sales Mg in the PIT wad RUDE serice excellent One Sales Mg in the PIT wad RUDE More

This place is a joke. I’ve been to this dealer twice in the past couple of years. The first time in 2020 I was looking at purchasing a car and they had so many dealer extr I’ve been to this dealer twice in the past couple of years. The first time in 2020 I was looking at purchasing a car and they had so many dealer extras on the cars that their inexpensive cars were thousands more expensive than they should have been. While all dealers do this to some degree this was definitely alarming high. Fast forward to a couple of weeks ago. February 1st 2022 I decided to browse their lot and see if I can find a cheap entry level daily driver so I don’t have to use my other more expensive and less fuel efficient vehicles everyday so I head over to Towbin Kia and their cars are marked up by 10k due to a market adjustment. Other places have market adjustments due to the chip shortage but none anywhere near that level. They also make up for it by actually adding dealer extras. Kia wasn’t adding a thing but a markup SMH total rip off. This place doesn’t deserve your business. More

Not very responsive to calls or e mailsAnd excessive Not very responsive to calls or e mails And excessive markup Taking advantage of supply and demand issues Times will be hard again When you Not very responsive to calls or e mails And excessive markup Taking advantage of supply and demand issues Times will be hard again When you will treat the customers with care and compassion More

Don't buy here. They will manipulate you in every way they can plus give you additional things you never ordered like insurance. they can plus give you additional things you never ordered like insurance. More

Do I have to give it a star(ni kidding). Clown service couldnt diagnose! TOWBIN KIA couldnt diagnose a LOOSE ALTERNATOR bolt after an ENGINE REPLACEMENT on my car! My friend opened the hood and said...HEY couldnt diagnose! TOWBIN KIA couldnt diagnose a LOOSE ALTERNATOR bolt after an ENGINE REPLACEMENT on my car! My friend opened the hood and said...HEY LOOK, Heres your problem. BUT TOWBIN KIA coulkdnt figure it out!! Told me my problem was brake pads! Wife could not drive car for 3 weeks, I KNEW Something was wrong! COMPLETE CLOWNS! My name is WES HACKBARTH from HENDERSON NEVADA! More

Awesome, friendly & efficient service! Jazmine made it easy and followed up through the whole process. easy and followed up through the whole process. More

Don't go here!!!! To start: Jordyn met me in the lot and she was nice enough touring the place and I found a Chevy Silverado 1500 I wanted to trade my vehicle for. I asked if anything was wrong with the she was nice enough touring the place and I found a Chevy Silverado 1500 I wanted to trade my vehicle for. I asked if anything was wrong with the vehicle and Jordyn explained their 100 something point inspection and that the vehicle was fine no problems. Now as I was closing the deal on the vehicle I noticed rust on the under carriage, ALOT of rust. She apologized for not noticing it, gave no price reduction, but I still went with the deal. I've cleared rust and resealed a truck before so I figured i would just take care of it. Closed the deal. Several days later is when the real problems started: I noticed that oil showed at 12%. Had a mech check it and the oil was very old and black. Truck was shaking at 80MPH, Mech pointed out that the tires had no weights and were never balanced. Screws to the gas valve were missing also so it started scraping. Nick calls me after 4 days to sign an important form they "forgot" to have me sign before leaving. Well just so happens that form shows the rust and now a Steering Oil Leak that I wasn't aware of. Said that they would not take care of it. I asked about the oil change and he just told me that their forms shows completed and their mechs sometimes forget to reset the system. I asked him to check with a Manager and check my oil. He came back and said they wouldn't do it. So now I'm paying: $600 to get the steering leak fixed and the transfer seals on both front and back. $100 to balance all of the tires $80 for the oil change I think its BS that they wouldn't even give me a simple oil change and were not honest about the other issues until I saw the important for 4 days later. Obviously they don't really care about repeat business. More

I always took my Kias to Henderson Kia before it became Towbin Kia. Never had a problem getting an appointment and was always happy with the service. I'm now very disappointed that the Service Department Towbin Kia. Never had a problem getting an appointment and was always happy with the service. I'm now very disappointed that the Service Department is very unprofessional. I've tried to set up an appointment for a minor repair three times -- twice put on hold and I hung up after 10 minutes -- and once when I left a message and the call was never returned. It mirrors my experience with the Sales Department when I was planning to buy my 2021 Kia Seltos. It's now a bait and switch operation and not only would I never go back, I will actively discourage any friends from working with this Towbin dealership or any of their others. Ownership makes a difference and Towbin just doesn't seem to care. More