Town Center Nissan

Town Center Nissan responded

Thank you for your kind review! We're so pleased to hear that our service team made you feel welcome and well cared for. Providing friendly, respectful service and taking the time to answer questions is something we believe every customer deserves. Your thoughtful words mean a great deal to us, and we truly appreciate you choosing Town Center Nissan. We look forward to seeing you again on your next visit!

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize for the confusion and disappointment you encountered during your recent visit. We understand why the differences in your brake measurements from one appointment to the next would raise concerns, and we regret that the explanations provided did not leave you feeling confident about the recommendations for your vehicle. We appreciate your kind words about Jorge and the positive impression he made during check-in, as well as your recognition of our cashier. However, we are sorry to hear that the communication surrounding your appointment did not meet your expectations. We understand how frustrating it must have been to spend your visit waiting in the dealership and receive updates by phone and text rather than having an in-person conversation with your service advisor. Your concerns regarding the brake inspection results and the inconsistency in the reported measurements are important to us. Clear communication, accurate inspections, and exceptional customer service are standards we strive to uphold, and we regret that your experience fell short in these areas. We value your loyalty to Town Center Nissan and are disappointed to hear that this was the worst service experience you have had with us. Your feedback will be shared with our team so we can review what occurred and work to improve our processes moving forward. Thank you again for bringing these concerns to our attention.

Town Center Nissan responded

Thank you for your thoughtful review! We're glad to hear you've consistently found our team to be kind, helpful, and thorough. We appreciate your patience and are pleased to know that the quality of our work and our clean shuttle service have made your visits worthwhile. Your feedback means a lot to us, and we look forward to providing you with the same great care on your next visit. Thank you for choosing Town Center Nissan!

Town Center Nissan responded

Thank you for your kind review! We're glad to hear that you consistently find our team to be helpful and courteous. While we understand that service may not always be the quickest, we're pleased that you appreciate the thorough care and attention we provide. It's also wonderful to know that our shuttle service has added convenience to your visits and that you've found it to be clean and comfortable. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for choosing Town Center Nissan for your first visit! We're delighted to hear that you had a good experience and appreciated the professionalism and customer service provided by our team. It's especially rewarding to know that you felt comfortable and never pressured into unnecessary services. We truly appreciate your feedback and look forward to welcoming you back for many more great experiences in the future!

Town Center Nissan responded

Thank you for the wonderful review! We're thrilled to hear that you received great service from our friendly advisors and that your truck was completed on time without any issues. Providing professional, efficient service is always our goal, and we're grateful for your recommendation. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your kind review! We're delighted to hear that Lamar provided such an excellent experience during your visit. His professionalism and attention to detail are qualities that make him a valuable member of our team, and we're glad he continues to make the service process enjoyable every time you arrive. We truly appreciate your support and thank you for choosing Town Center Nissan!

Town Center Nissan responded

Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how upsetting it must be to feel that you were charged for repairs based on an incorrect diagnosis. We recognize the frustration and disappointment this situation has caused, and we regret that your visit left you with such a negative impression of our dealership. Providing accurate diagnoses and trustworthy service is extremely important to us, and we take concerns like yours very seriously. We appreciate you bringing this matter to our attention and would welcome the opportunity to review your experience in greater detail to better understand what occurred. Thank you for your candid feedback. It helps us identify areas where we need to improve, and we are sorry that we did not earn your confidence or recommendation.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Brandi provided such an exceptional experience. Clear communication and making sure our customers understand and approve all recommended repairs are incredibly important, and we're glad Brandi consistently delivers that level of service. It's great to know there were no surprises and that you also enjoyed our waiting area. We truly appreciate your kind words and thank you for choosing Town Center Nissan. We look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your loyalty and continued trust in Town Center Nissan! It means a lot to us that you choose our service department for all of your Nissan vehicles. We're thrilled to hear that our team consistently provides the excellent service you deserve. Thank you for your kind words and support—we look forward to taking care of your vehicles for many years to come!