Eddie Davis

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize that your recall visit took much longer than originally expected. We understand how frustrating it must have been to plan for a 2–3 hour appointment and instead be without your vehicle for several days. While we're glad we were able to provide you with a rental, we understand it wasn't the same as having your own vehicle. We appreciate your kind words about Eddie and are pleased to hear he was courteous, understanding, and supportive throughout the process. At the same time, we understand your concern that better communication and more accurate expectations before your appointment could have made the experience much smoother. Your feedback is invaluable, and we'll use it to improve how we communicate repair timelines with our customers. Thank you for your patience and for giving us the opportunity to serve you. We hope to provide you with the seamless experience you deserve on your next visit.

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize that your recent visit did not resolve the issues with your vehicle and understand how frustrating it must have been to have the warning lights and error messages return so soon after the repair. We also regret that your attempts to contact us went unanswered, as timely communication is an important part of the service experience. We appreciate your kind words about Eddie and are glad to hear he was professional, courteous, and easy to work with throughout the process. However, we understand that a positive interaction alone does not make up for an unresolved repair. We value your patience and appreciate your willingness to bring your vehicle back so our team can perform a more thorough evaluation. We understand the inconvenience this creates, especially with a company vehicle, and our goal is to identify the root cause and resolve the issue properly. Thank you for your honest feedback, and we look forward to the opportunity to restore your confidence in our service department.

Town Center Nissan responded

Thank you for your fantastic review! We're delighted to hear you had an excellent experience from start to finish. Providing professional, courteous service while respecting our customers' time is always our goal, and we're glad your Nissan Rogue recall was completed efficiently and without hassle. Your recommendation means a great deal to our team, and we truly appreciate you choosing Town Center Nissan. We look forward to serving you again whenever you need us!

Town Center Nissan responded

Thank you for the wonderful review! We're thrilled to hear that Eddie Davis provided knowledgeable and professional service during your visit. It's great to know that he took the time to help you understand the recommended maintenance items and assisted you in choosing the services that would be most beneficial for your vehicle. We're also glad he was able to get you enrolled in our VIP oil change program to help keep your maintenance on track and your car running at its best. We appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're glad you appreciated the military discount and complimentary car wash, but we're sorry that other aspects of your visit did not meet your expectations. We understand how frustrating it is when service takes longer than originally estimated, and we appreciate your comments about communication. Your preference for speaking face-to-face with your service advisor while you're waiting in the dealership is valuable feedback, and we'll be sure to share it with our team. We also understand your concerns regarding the trade-in discussion and respect that your vehicle ownership goals may be different. Thank you for your honest feedback—it helps us improve the experience we provide to every customer. We appreciate your service and your business, and we hope to provide you with a better experience on your next visit to Town Center Nissan.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Eddie has consistently provided you with exceptional service and kept you informed about your Nissan Rogue's maintenance needs. We're also glad Barry was able to clearly explain the issue with your vehicle and help you understand the repairs it needed. We'll be sure to share your kind words with both Eddie and Barry—they'll truly appreciate the recognition. Thank you for choosing Town Center Nissan, and we look forward to continuing to take great care of you and your Rogue!

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're glad to hear you were ultimately pleased with the service performed on your vehicle. At the same time, we apologize that the diagnostic process took longer than expected and that you had to follow up multiple times for updates. We understand how important timely communication is, and we'll share your comments with our team as we continue working to improve our service experience. We appreciate your patience and thank you for choosing Town Center Nissan.

Town Center Nissan responded

Thank you for your feedback. We're very sorry to hear about your recent service experience. We understand how frustrating it must have been to experience a longer-than-expected wait time and then discover an oil leak after returning home, requiring an additional trip back to the dealership. This is certainly not the level of service we strive to provide. We appreciate your patience and your willingness to give us a second chance. Your feedback is valuable, and we'll share it with our service team as we continue working to improve. We hope to provide you with the near-perfect experience you deserve on your next visit and earn back your full confidence.

Town Center Nissan responded

Thank you for your feedback. We're glad to hear that you were generally satisfied with the work performed, but we're concerned to learn about the issue with your tire pressure inspection. We understand why this would cause you to question whether all services were completed as expected, and we sincerely apologize for any frustration this has caused. Please reach out to our service management team so we can review your visit and address your concerns. We appreciate you bringing this to our attention, as it helps us improve the quality and consistency of our service.

Town Center Nissan responded

Thank you for your great review of Town Center Nissan! We’re thrilled to hear Eddie provided you with excellent service. We truly appreciate your feedback and will be sure to share your kind words with him. Thank you for choosing Town Center Nissan, and we look forward to seeing you again!