My husband and I bought a truck from this dealership. We
had good service from them several times for warranty and other work. But then, my husband was the one who interacted with them. My husband recentl
had good service from them several times for warranty and other work. But then, my husband was the one who interacted with them. My husband recently died and so when a check engine light came on, I was the one to make an appointment with the dealership.
Not a good experience! Service writer, I hate to say, seemed sexist during the discussion about the light, definitely did not treat me as he would have my husband. Also, he made an issue about me leaving the vehicle at the dealership 2-4 days for the check engine light evaluation / fix. I am retired, so could wait -- I knew what the code was for the light and the probable repairs, the only reason the dealer ship would need more than a day to do the job, would have been poor scheduling or not having a part. Further, being single with a 90 mile drive, one way, it would (and was) a hardship for me to leave the vehicle. I said I would wait for it. After 6 hr wait, service writer told me that a 'wiring harness' , yes that was his exact words, had to be replaced. I believe him as the electrical connection was one of the possible problems. The agent said they did not have the part, and I would need to bring the vehicle back and leave it to be worked on. I made all the arrangements for this to happen. When they were done, the writer gave me the warranty receipt, but not the repair order, detailing what had been done. I asked for a copy, as I keep records of all work on my truck. When I finally got a copy, it did not say anything about a wiring harness, instead they only replaced pins on a connector, and ALL the work had been done on my first visit!!!!! PLUS, when I got home, I opened the hood and found an air vent connection completely disassembled. I took a picture of vent and sent it to the service agent via his email. I have not heard a peep from him regarding my email. I am saddened by my experience, I would like to be able to trust this dealership..............