Town & Country Ford Inc

Excellent service!! This was by far the best place we have gone to buy a car! We are so in love with our new car. Our salesman got us the best deal for what we wanted and This was by far the best place we have gone to buy a car! We are so in love with our new car. Our salesman got us the best deal for what we wanted and got us a lot for our trade in as well, everyone was fantastic!! Highly recommend going here for your next car, we definitely will! More

Fantastic Customer Service My family was looking for a Ford F250 diesel truck to haul our family home (5th wheel RV). We were stopping by Town & Country Ford on our way home to My family was looking for a Ford F250 diesel truck to haul our family home (5th wheel RV). We were stopping by Town & Country Ford on our way home to the Cincinnati area and found that they were open late on a Saturday evening as well as being open on Sunday. This was important because we had not experienced any local dealers that had the great hours of service that we experienced at Town & Country Ford in Louisville KY. Our sales associate, Mr. David Reed, is the true definition of customer service and professionalism. He was dressed appropriately and was gracious when greeting my wife and I. We expressed to Mr. Reed what our needs were and he showed us the vehicle that were on his lot that may meet our needs. When we finished looking and test driving the vehicles on the lot, Mr. Reed sat down with us to review our wants and needs. We advised that we would be going through Louisville again later in the week and he promised that he would do his best to locate the exact truck that we were looking for. Mr. Reed was successful above and beyond our expectation. After purchasing the truck, we needed to come back to have a bed liner and safe installed as previously requested. During this time, Mr. Reed ensured that my wife had a loaner vehicle for the day and that all of her needs were met. Thank you Town & Country Ford, and especially, Thank you Mr. David Reed. More

I was just looking for a good place for repairs. They were very nice and helpful. The sales man was very informative and eased my fears through the process. I stop there to ask if I could get an esti They were very nice and helpful. The sales man was very informative and eased my fears through the process. I stop there to ask if I could get an estimate on my mirror that got broke, I got a new car instead. More

Trusted people to work with I have been working with them for my vehicles for many years. I can always depend on them to take care of whatever issue I have I have been working with them for my vehicles for many years. I can always depend on them to take care of whatever issue I have More

SHADY! I am a young female and was definitely taken advantage of. traded in a 2013 got a 2010 w/ same payments as my 2013. told I was in no negative equity f I am a young female and was definitely taken advantage of. traded in a 2013 got a 2010 w/ same payments as my 2013. told I was in no negative equity found out that I'm 4000 in equity, car I purchased are not made anymore and was severely wrecked without being told. will never ever go back ! thank you to oxmoor ford for letting me know the shady deal I received ! More

THEY ARE SHADY PEOPLE For anyone looking at buying a car, before you buy one from Towne and Country Ford on Preston, think again. I don't usually post my personal business For anyone looking at buying a car, before you buy one from Towne and Country Ford on Preston, think again. I don't usually post my personal business on here but if it keeps another person from getting cheated it's worth it. I purchased a Saturn Aura with 58k miles on it from them 6 months ago, after 2 weeks of having the car I noticed that the car was driving funny, I took it to the auto center near me and they said that the rack was completely busted and it looked like it had been for a while. I took it back to Towne and Country and they informed me that it must had not been inspected properly, so they fixed it for me. I was out of a car for almost 4 days. A couple months down the road and my heat and air go out. Two weeks later my entire car is completely dead. It would turn itself off while it was on and it started to smoke. When I called Towne and Country they promised they would take care of it, get a tow and get me a rental also trade my car for a car that actually ran. so I waited 5 days and they give me a call to inform me they will not pay for anything they promised and they said it was my fault I bought a bad car. I owe 10k on a car I had for 6 months that doesn't run. All I have to say is karma will get you Danny Redman and Tim Bradley for selling me a lemon and not taking responsibility !!! They are theives!! If you are thinking of buying a car from them, think again! this is not over!! see you all in court !!!! More

Appalling! Brought my truck in because of an check engine light, was told that I needed an new engine (my engine which has less than 60k miles) was an unbelievab Brought my truck in because of an check engine light, was told that I needed an new engine (my engine which has less than 60k miles) was an unbelievable diagnostic. The entire service department from service manager to mechanic insist this was necessary. After being over charge for an diagnostic and finally getting to another shop, it ended up to be a sensor valve. Either they are grossly incompetent or price gouging it's appalling! More

HELPED YET AGAIN We love this place they help us twice in 9 months get a car when no one else would.. Mike Caldwell is awesome. We will not go any where else.. We love this place they help us twice in 9 months get a car when no one else would.. Mike Caldwell is awesome. We will not go any where else.. More

Before going to this dealership I had done a ton of Before going to this dealership I had done a ton of research and was full aware of Kelly Blue Book prices. I went to this dealer intent to buy a u Before going to this dealership I had done a ton of research and was full aware of Kelly Blue Book prices. I went to this dealer intent to buy a used vehicle about two years old. Approaching the lot I was dissapointed in how run down the place was. Furthermore the establishment reminded me of a ghost town. Saw a salesman sitting on the smokers bench out front and sat down. What do you want he said. No introduction or greeting. Told him why I was there and he still was not very enthusiastic. Waited 30 minutes for them to bring the vehicle to the lot even though he said it was just down the street from their sister lot. Another 10 minutes for someone to bring the gas credit card. Drove the vehicle and made small talk, guy had the personality of a rock. Asked what is the bottom line price for this vehicle? Sales guy says the price advertised is lowest price. Tell the guy what I'm willing to pay and he leaves to ask manager what is lowest. Comes back 20 minutes later and price doesn't change. About this time my intelligence has been insulted enough. Offer my vehicle as a trade in on his. Same year and same miles on it as the dealers. He goes out front with three other guys and look my vehicle over. Know full well I'm looking at them thru the window they act like a bunch of hill billys at a pig roast. Sales guy say they will give me 15000 for my vehicle, 10000 below lowest blue book price. I left laughing in his face! My over all assessment of Town and Country Ford of Louisville is consumers don't waste your time there! Too much emphasis on greed and profit. More

i negotiated a fair price for the vehicle. i was hoping for a little better deal but they knew i drove 2 hours to for this specific build and had no reason to budge. it was an average deal for the time so for a little better deal but they knew i drove 2 hours to for this specific build and had no reason to budge. it was an average deal for the time so i decided to go ahead and buy, with part of the promise being a remote start system installed at a later date. they promised a tank of gas since it only came with a gallon or two from the factory, but when i went to drive it home i noticed it only had a half gallon.. i should've known then this was going to be bad. the dealer also made promises for food, fuel, and a car wash since i was driving 2 hours of out my way to come back to them to install a remote start system. when i returned i had to remind the salesman of this since he "accidentally forgot". they took almost 3 hours to do a simple 30 minute install and only filled up my tank. i paid for my own lunch. the finance guy was very pushy, giving me a 15 minute lecture of why I need to purchase the extended warranty on this new vehicle (that came with a 3 year warranty) - telling me he sold it to his brother, was the best around, etc etc.. when i refused he found a magical $400 rebate that "Was the last one!" but looked like it had been sitting in his desk for years.. whatever. pass. they did everything to get me in the door, and as soon as i was signed the papers, the whole experienced turned into a nightmare. they incorrectly filled out my paperwork and took almost 2 months to get my rebate back. great vehicle, but wish i could've gone to a local dealer who was easier to work with. More