Town & Country Ford
Bessemer, AL
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This is the fourth vehicle we have purchased from Town and Country Ford. There are several reasons we use this dealership. The most important to us is the personal service. David Hudson sold us a mustang and Country Ford. There are several reasons we use this dealership. The most important to us is the personal service. David Hudson sold us a mustang two years ago for our daughters sixteenth birthday. We called a couple of months early with wishes for colors and price ranges and he found exactly what we wanted. When our daughter was involved in an accident and needed a new car, David Hudson was the first, and honestly the only person we called. Once again we told him a color and price range and once again he delivered. We agreed on an options package and a price over the phone before we made the two hour trip to pick up the car. When we arrived, the car was primed and ready for us. David greeted us and showed us the options on the car, then took us to the finance office. Tawnya Watts explained the financing and maintenance options. All total, I don't think we were in the dealership over thirty minutes! The last five cars we have owned were Fords. Four of them came from Town and Country Ford. We know before we call David that he will have the car we want! We'll be back! More
Billy was good to work with. He made everything clear and understood. He was willing to work with me on a new or used truck and helped to get the payments where I wanted. I would buy from this dealership aga understood. He was willing to work with me on a new or used truck and helped to get the payments where I wanted. I would buy from this dealership again. More
I have never purchased a Ford before. I have always purchased Chevy's and considered myself as only a Chevy man - When I went to look at new trucks I checked out the new Chevy truck and for the first t purchased Chevy's and considered myself as only a Chevy man - When I went to look at new trucks I checked out the new Chevy truck and for the first time I went and visited a Ford delaership. The product was expectional - the service I received was great. My salesman David Hudson - did a great job in selling this truck to me. He was very informative and knew this truck inside and out. I have never owned a Ford before but I extremely happy with this truck. It rides great. It does everything I want and more. It out performed the Chevy truck. I have been kidded by my friends because I said I wouldn't ever own a Ford but I have now after all these years changed my mind. I have been showing off my truck and I take some of my freinds for ride and now I am converting some of them because they like this truck too. More
MY OVERVALL BUYING EXPERIENCE AT TOWN AND COUNTRY FORD WAS EXCELLENT. CALVIN SMITH IS BY FAR THE BEST SALESMAN I HAVE ENCOUNTERED IN A LONG TIME, THE CUSTOMER SERVICE AT THE DEALERSHIP IS EXCELLENT. I WIL WAS EXCELLENT. CALVIN SMITH IS BY FAR THE BEST SALESMAN I HAVE ENCOUNTERED IN A LONG TIME, THE CUSTOMER SERVICE AT THE DEALERSHIP IS EXCELLENT. I WILL CONTINUE TO DO BUISNESS WITH THIS DEALERSHIP MAINLY BECAUSE CALVIN SMITH IS A DRIVING FORCE ON THE SALES TEAM. THIS IS MY SECOND PURCHASE WITH TOWN AND COUNTRY FORD AND ABSOLUTELY NOT THE LAST. More
Dealership was clean, I was greeted immediately upon arrival. James McElhaney is a true asset to your sales team. I found him to be honest, attentive to my needs in a car, and had a good working knowled arrival. James McElhaney is a true asset to your sales team. I found him to be honest, attentive to my needs in a car, and had a good working knowledge of Ford products. James is not a "pushy" salesman but is professional in his approach to closing the sale. More
James McElhaney made the buying experience a pleasant event. His knowledge of models, financing, rebates, and offerings was vast. His patience, courtesy, and respectful manner made my visit outstanding. event. His knowledge of models, financing, rebates, and offerings was vast. His patience, courtesy, and respectful manner made my visit outstanding. He was able to answer questions and assist me in purchasing my first new vehicle. The most remarkable trait James exhibits is his no pressure attitude. He sent a follow-up email with information regarding other Ford offers, but did not harass me. This made me return to the dealership to purchase, although I visited two other dealerships. I have already recommended James and Town & Country Ford to friends and family. Thank you! More
I am writing to let you know that the mileage on a car I purchased off your lot on Jan. 3, 2010, was grossly misrepresented. I paid $25,000 ($5,000 down, $20,000 financed) for a vehicle (VIN number and o purchased off your lot on Jan. 3, 2010, was grossly misrepresented. I paid $25,000 ($5,000 down, $20,000 financed) for a vehicle (VIN number and other paperwork is enclosed) that your salesman assured me had been driven only 2000 miles. However, when I took it to my mechanic he discovered that the odometer had been "rolled back" and the true mileage was closer to 20,000. Regardless of how this occurred, your dealership should be held accountable for the repercussions of this misstatement, and you will notice that I have sent copies of this letter to the state Office of Consumer Affairs and the Attorney General's Office as well as the U.S. Department of Justice and the National Automobile Dealers Association. I no longer want the car. Please immediately refund the $5,000 I paid for the car, plus the $90 I paid my mechanic, within two weeks. I will return the car at that time. More
The overall experience at this dealership was much better than I had ever expected. The other Ford dealerships that I have done business with in the past do not compare to this one. The employees were very h than I had ever expected. The other Ford dealerships that I have done business with in the past do not compare to this one. The employees were very helpful in directing us to the vehicles in our price range, did not try to sell us a vehicle that we could not afford, did not push the extras once we said no, and provided great service when the Pre-Certified checks were done the following week. All in all I feel like we got a very good deal on a quality product. I have suggested and will continue to suggest that Town & Country is the place to go for a purchase. More
I recently traded in my Range Rover Sport and purchased a 2011 Ford F150 - Platinum from Town & Country Ford. The experience from the first test drive to the delivery date was very pleasant, I couldn't find 2011 Ford F150 - Platinum from Town & Country Ford. The experience from the first test drive to the delivery date was very pleasant, I couldn't find one thing to complain about if I had too. Kyle, Carlton and the entire staff at Town & Country were very friendly, very professional and very helpful throughout the process. Despite being a large dealership they made it a point to serve me well and take care of my needs. They are very responsive to my needs and are willing to go the extra mile to insure I am satisfied or that I am comfortable with the information they provide; despite the fact that the purchase is complete. Not only have I been sold on the Ford brand and especially sold on Town & Country, I have recommended Town & Country to several friends and family. What Ford has done to their cars & trucks is amazing and I think everyone should buy one from Town & Country Ford. The F150 drives as well as any SUV or truck I have previously owned and its interior is as nice or nicer. These are definitely not the trucks of yesterday. I look forward to making my next new car/truck purchase from Town & Country and I will continue to recommend them to as many people as possible. I think everyone should shop with Town & Country Ford in Bessemer Alabama. Despite selling the best pickup truck available, it is their personal approach and desire to insure customer satisfaction that completes the deal and makes it worth while. I truly appreciate Kyle & his staff for everything they do. More
Town and Country Ford is well above the average dealership. That is the reason we go back. Gary Shotts is great. The dealership is easy to work with. dealership. That is the reason we go back. Gary Shotts is great. The dealership is easy to work with. More