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Town & Country Jeep Chrysler Dodge - Service Center

Levittown, NY

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127 Reviews

127 Reviews of Town & Country Jeep Chrysler Dodge - Service Center

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December 22, 2021

The Service Dept is HORRIBLE. They have no clue what an appointment means. Brought my truck to have a part installed at my appointment time of 8:30. The job was schedule to take 1.5hrs (which when reviewin More

by Satisfiedcustomer1
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jim Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2021

After discovering a new gas leak near the gas tank on our 1994 Jeep Wrangler, Travis Morley had us cover once again! Travis setup an appointment for us to bring the Jeep in and we had it back the next day! More

by Dan Meek
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Morley, Service Advisor
Sep 28, 2021 -

Town & Country Jeep Chrysler Dodge Ram responded

Hi Dan, and thanks for the great feedback! We're very happy that Travis was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Town & Country Jeep Chrysler Management Team

September 12, 2021

Jim is extremely helpful, knowledgeable, and patient. Thank you for all of your help during such a stressful time. I will definitely be referring others to this location. Many blessings. More

by Elle Le
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Town & Country Jeep Chrysler Dodge Ram responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Town & Country Jeep Chrysler Management Team

June 16, 2021

So this is my second review of this dealership. They responded to my last review of what can we do to make this right. I told them they need to fix my car and give me a loaner and they still refuse to More

by tgags17
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jim Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager
Jun 23, 2021 -

Town & Country Jeep Chrysler Dodge Ram responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Town & Country Jeep Chrysler Management Team

Jun 24, 2021 -

tgags17 responded

This is the second time you gave me this response it is just lip service. You know my number you can call me and give me a loaner and fix now the 2 problems I have with the brand new Jeep. You know where to find me. Stop with the public statement we will make it better, because I called and I got the same response from your management team. #jeepchrysler #lemonlaw #lipservice

November 26, 2019

they had my car for 2 months couldn't get a straight answer no loaner finally got it back less then a month ago now I'm stuck. More

by f_pizzuto
Overall Experience
Recommend Dealer
No
Employees Worked With
Jim Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2019

Keeping my Hemi Durango on the road! I have been with Jim and Town for over 12 years and they have always been professional, on time, honest and fair with me. My Durango has over 130k on More

by Jim Hemi
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Town & Country Jeep Chrysler Dodge Ram responded

Our goal at the dealership is to create a customer of a lifetime experience, it's good to hear we are performing at the top of our game. Thank you for taking the time out of your day to let us know how we did, we truly appreciate your loyalty and look forward to working with you again.

July 01, 2019

Empty Waiting Room - Refused Service Made the mistake if trying to get a simple oil change here. Arrived to an empty parking lot and empty waiting room. Was optimistic that I could get an More

by Janet123
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jul 11, 2019 -

Town & Country Jeep Chrysler Dodge Ram responded

Apologies Janet. Over the years we've found that we can accommodate more people and fit more people in by setting appointments. We certainly would have fit you in if we could. People often drop their car off and leave, or have pre-set an appointment and loaner car, therefore waiting room may be empty but our service bays are as full as we can fit! We continue to strive to service all we can, and truly apologize if we couldn't fit you in at that time.

June 15, 2019

Month and a half to get a service appointment This is the third time now that I had to wait a month and a half for an appointment when my check engine light came on. I bought the car st this deale More

by Usetolovejeep
Overall Experience
Recommend Dealer
No
Employees Worked With
Jun 17, 2019 -

Town & Country Jeep Chrysler Dodge Ram responded

Hi - We would like to apologize for your negative experience at our dealership. We'd like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at our direct line at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.

April 09, 2019

It just keeps getting worse I was excited to get my car. We liked the sales person Juarez. Told us we would be getting a refund on registration fees because they were charging More

by Janet123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
BDC and Service Dept, Juarez Barreto
Apr 10, 2019 -

Town & Country Jeep Chrysler Dodge Ram responded

We’re so sorry this happened. Let us make it up to you. Would you mind sending us a private message with your contact information and the best time to reach you? We'll make sure someone gets in touch to help resolve the issue.

Apr 10, 2019 -

Janet123 responded

A private message to where? It is impossible to contact anyone at your dealership as your website provides no contact data and I don't know who you are to message you privately. Also, when I called and asked to speak to the service manager I was passed to just a Service Advisor. If I had wanted to speak with a service advisor I would have asked for one.

February 09, 2019

No response I e-mailed the dealership pertaining to their service personnel and received no response. They must be way too busy. I was asking if they had experi More

by roadster
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
No one wanted to deal with me!
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