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Town East Ford

Mesquite, TX

4.7
2,966 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
Contact Dealership

18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,966 reviews

February 11, 2022

Quinn was very helpful and patient with me. He walked me through every step of this process and was great. He was honest and upfront. I would come back to see him again when we purchase another vehicle. More

by renney214
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Kelly
Feb 14, 2022 -

Town East Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 08, 2022

They are very attentive and helpful. Farle has been my families go to salesman for years. He’s the greatest☺️ More

by Trace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Town East Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 07, 2022

They sold me a 2015 Ford escape titanium that had more than 70 recall problems and a faulty transmission after repairing the transmission within the 1st month of ownership it wouldn't go into gear again 2 More

by roxygoodbite25
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of everyone's name I dealt with but just the crap from Dallas alone was more than enough... Very dishonest, Dallas Petriello
Feb 10, 2022 -

Town East Ford responded

Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.

Feb 10, 2022 -

Town East Ford responded

Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.

Feb 26, 2022 -

roxygoodbite25 responded

Oh I will find my resolution when your PREOWNED dept. Is taken to court for multiple fraudulent activities on this deal. I have necessary paperwork proving the transmission and wiring harness were, in fact, faulty before purchase of this vehicle as well as a fraudulent Carfax submitted to me from your PREOWNED dept. It's only a matter of time but your PREOWNED dept. Will be held accountable for their actions. Once I get a few more documents that I need, your reality will come to life. There are over 75 people that are going through the exact same situation with your PREOWNED dept. I am diligently getting all paperwork in order and have an attorney. I have also looked in to the background of the person's involved directly with defrauding this elderly individual and found out all sorts of disturbing information about these individuals. Look forward to hearing from us soon. YOUR PREOWNED DEPT. IS MY FIRST PRIORITY FOCUS ON GETTING EVERYONE INVOLVED RELEASED FROM THEIR JOB AS THEY HAVE MADE MY ENTIRE 2021 YEAR A COMPLETE NIGHTMARE...THANK YOU B. ROGERS

February 07, 2022

I pulled in and Quin was sitting in a chair in front of the truck at the corner of the building. He jumped up and asked if he could help me and it was all easy after that. It was a great experience all the More

by Richardclark8759
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Kelly
Feb 08, 2022 -

Town East Ford responded

Thank you for your positive feedback!

February 07, 2022

Farley was amazing at helping me and my husband. Love our new Ford Escape. Highly recommend Farley and his team. More

by Mandydoodle1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Town East Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 05, 2022

Best salesman ever. Farle will do anything to help. Have bought 4 cars from him and will be back for another one. More

by Richardmahne1982
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Richardmahne1982 responded

Thanks Farle for the great experience on my new truck!!!!

Feb 07, 2022 -

Town East Ford responded

Thank you for your positive feedback!

February 05, 2022

Great service and very polite workers would highly recommend town east ford if your in the market for a vehicle More

by Matthewwall06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Arrazabal
Feb 07, 2022 -

Town East Ford responded

Thank you for your positive review!

February 05, 2022

Fast and profesional service, made the long drive I had worth it for coming here for my new ford. More

by carlos.a.guerrero1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Santos
Feb 07, 2022 -

Town East Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 04, 2022

Everything was all right except the waiting time to get completed with the purchase the truck. More

by skduff1955
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailee Darby
Feb 07, 2022 -

Town East Ford responded

We regret to hear that you were not 100% satisfied with the speed of our buying process. As a company, we are striving to improve this and would like your feedback to use for future training. At your earliest convenience, please reach out to Lance Smith at Lsmith05@vtaig.com to discuss this further.

February 03, 2022

Great customer service. Very knowledgeable about the vehicle. Showed me how all aspects of the vehicle functioned. More

by Joshua
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kian Kargar
Feb 04, 2022 -

Town East Ford responded

Thank you for your positive feedback!

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