Town East Ford

The service is great, the sales man louis Jimenez help me in all times and mr. Anug too, they help me in take lower rates in payment and guarantees. This will be my dealer for next purchases, ohh yeaaah me in all times and mr. Anug too, they help me in take lower rates in payment and guarantees. This will be my dealer for next purchases, ohh yeaaahh. More

Noel was fantastic and handled my purchase quickly and efficiently and gave me the deal I wanted. He also went above and beyond in the days since purchase to help answer a few quick questions. efficiently and gave me the deal I wanted. He also went above and beyond in the days since purchase to help answer a few quick questions. More

Great guy ! Ver informative and willing to help with anything and answered all questions! My wife and I really appreciate him and his assistance anything and answered all questions! My wife and I really appreciate him and his assistance More

Matthew was the most helpful sales men I had and I recommend him to any customer recommend him to any customer More

I ordered a new 2021 EcoSport early April 2021. The reason I ordered it is because there was nothing on the lot at the time that suited what I was looking for. There still is nothing currently on thei reason I ordered it is because there was nothing on the lot at the time that suited what I was looking for. There still is nothing currently on their lot that I want. To be fair, I was told the order would take a few months. Okay, fine. Well, I’m still waiting for it and was recently told that it “allegedly” will arrive sometime later in February 2022. If the vehicle arrives at all, and I am not sure it ever will, it will be a year-old new vehicle. During this time, I had my sale representative quit and was assigned a new one kind of. I guess I am being taken care of by Matt the sale manager and the said replacement for my original representative. Asking a customer to wait almost a year to get a vehicle is beyond reasonable and I feel that I have been patient far beyond anyone else would be. I put a $1,000 credit card deposit down on the vehicle upon the initial order and at this point simply want them to credit my card and we can just part ways. They finally agreed to do this but under one condition. I must physically show up at the dealer to receive this. Here is my issue with this request. Millions of credits are put through to card holders every day without them being present. I don’t see people driving to Seattle every time they need to get a refund from Amazon. There is absolutely no reason whatsoever I should need to drive all the way to the dealer (it’s not like I live next door to them), to receive the refund unless the ultimate plan is try and not give me the refund and get me back out on their lot to try and push me into a vehicle I do not want. They could credit my card over the phone, mail a check, use Venmo or Zelle but they refuse. This is a very dishonest business practice and if they would have just simply credited my card over the phone, I’m not even writing this review but now feel I have no choice but to inform people of this shady practice. More

I was contacted by Andrew while headed to the dealership for an oil change. He informed me that he could help me get into a new car. Usually I would decline the offer since I wasn’t in the market for a new for an oil change. He informed me that he could help me get into a new car. Usually I would decline the offer since I wasn’t in the market for a new car but I decided to take him up on the offer. Andrew not only delivered but he exceeded my expectations. The time spent at the dealership was a lot longer than I wanted it to be but him and his team came through. Andrew is very personable and attentive to detail. On the initial call, I told him that I did not want my time wasted nor did I want to waste their time. For someone who tries to avoid a car dealership at all cost, my visit was very pleasant. Andrew he listened to my requirements such as the type of vehicle I wanted, cost and features. I can keep rambling on and no, but Andrew and his team has delivered! If anyone is in the market for a new car or go see Andrew! More

Received excellent service was not planning on buying a car just came in to look and walked away with a new vehicle Raul and Farley gave excellent excellent customer service very professional so much so I car just came in to look and walked away with a new vehicle Raul and Farley gave excellent excellent customer service very professional so much so I came away with a new vehicle More

Our experience with Town East Ford was awesome as usual. This is why we keep coming back. 3rd time retuning customer. Our salesman did everything possible to get exactly the vehicle my mom wanted. And made This is why we keep coming back. 3rd time retuning customer. Our salesman did everything possible to get exactly the vehicle my mom wanted. And made it happen. So if you're looking for a new or pre-owned vehicle ask for Mr. Grant Harrell. Very professional. Thank you once again Town East Ford and Mr. Grant Harrell for everything ❤️ More

Best Car sales person, Very Helpful person. Genuine. So In love with my car. Bettt In love with my car. Bettt More