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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,966 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,966 reviews

April 30, 2024

Completely satisfied with the service i received so far car is running smoothly so I’m good. More

by IOAKINOLA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Arttrip service
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May 01, 2024 -

Town East Ford responded

We're delighted to hear you're completely satisfied with the service you received! Knowing your car is running smoothly is fantastic news. Thank you for taking the time to leave a review - it means a lot to our team. We're always here to help!

April 28, 2024

Under promised, over delivered. Great service, Worked hard to get me financed and rolling to meet appointment More

by hollandjay62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob T Randolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVIN , Matt DeAnda, Ray Monks Jr, Caleb Vroonland
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Apr 29, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We at Town East Ford pride ourselves on exceeding expectations, and it sounds like that's exactly what our team did for you with your car buying experience. "Under promised, over delivered" is a great way to describe what we strive for! We're thrilled to hear our sales department worked hard to get you financed and on the road in time for your appointment. Thank you again for choosing Town East Ford! We look forward to seeing you again in the future.

April 28, 2024

They took very good care of the vehicle problems I was concerned about. An oil change, fuel filter replacement and they took care of a recall item I was not aware of. More

by TONY1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 29, 2024 -

Town East Ford responded

Thank you so much for the positive review! We're thrilled to hear that our service team took good care of your vehicle. It sounds like they addressed all your concerns, including the oil change, fuel filter replacement, and the recall item. We're glad we could help! Knowing about potential recalls is important for your safety. We strive to stay up-to-date on all recalls and proactively address them when your vehicle is in our service bay. Thank you again for choosing Town East Ford for your service needs. We look forward to seeing you again next time your vehicle needs a checkup.

April 28, 2024

Good service. Had the vehicle I wanted in stock. I was pressed for time and did what was necessary to get me on the road. Over delivered More

by hollandjay62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Powell
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Apr 29, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we delivered exceptional service on all fronts. Having the vehicle you wanted in stock and working efficiently to get you on the road quickly is exactly what we aim for. It means a lot to us that you felt our service exceeded your expectations! Thank you again for choosing Town East Ford! We look forward to seeing you again in the future for your service needs.

April 27, 2024

Thanks for the Excellent Experience in buying my fifth car from Y'all! Appreciate all the help from Farle, Jimmy, Megan, and Junior! They made it Great! HEAVEN's Best! More

by frankbersch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior , Megan Withers
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Apr 29, 2024 -

Town East Ford responded

Wow! Thank you so much for the fantastic review and kind words about your experience! We are thrilled to hear that Farle, Jimmy, Megan, and Junior made your car buying experience a great one. We truly appreciate you choosing Town East Ford for your fifth car purchase! It means a lot to our team that you keep coming back. Please don't hesitate to reach out if there's anything we can do for you in the future. We look forward to seeing you again soon!

April 27, 2024

Service department manager is the most attentive person I have ever seen in an automotive service shop. He scheduled , received, did the work timely and delivered exactly what he specified. You can’t ask for More

by Fdp99@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Town East Ford responded

Wow! Thank you so much for the outstanding review! We are incredibly impressed to hear about your experience with our service department manager. It sounds like they went above and beyond to ensure everything was taken care of for you, exactly as promised. That's exactly the kind of service we strive for at Town East Ford. Thank you again for choosing Town East Ford! We look forward to seeing you again next time your vehicle needs service.

April 27, 2024

Great service and they always help me with any problem that I have. Jim is the best. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 29, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you consistently have a great experience at Town East Ford and that our team is always there to help with any problems you encounter. Jim must be doing an amazing job! We'll be sure to pass your kind words on to him – it means a lot to know he goes the extra mile for our customers. Thank you again for choosing Town East Ford and for your continued loyalty!

April 27, 2024

The issue with my car was not fixed. The car was not even driven when I said the problem happened when I drove the car. More

by NICOLENAGY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
Apr 30, 2024 -

Town East Ford responded

We're incredibly sorry to hear your car issue wasn't fixed and wasn't even test driven as requested. That falls short of our standards. Our Customer Relations Manager, Terri Scott, is committed to ensuring your concerns are addressed. Please contact her directly at Tscott@towneastford.com so we can investigate and get your car repaired correctly.

April 27, 2024

Absolutely wonderful! I came in without an appointment. I had discovered a nail in my tire. My service technician was kind, courteous, and knowledgeable. He took care of More

by UTexLawyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Airtrip
Report | Print
April 27, 2024

My advisor Jim always comes through! He is very knowledgeable and always goes the extra mile. The staff and service is amazing! More

by tannya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
Report | Print
Apr 29, 2024 -

Town East Ford responded

Thank you so much for the outstanding review! We're thrilled to hear that Jim consistently goes the extra mile for you. His knowledge and dedication to exceptional service are truly appreciated. It sounds like the entire service department impressed you – amazing staff and service is exactly what we strive for! We'll be sure to pass your kind words on to Jim and the team. Thank you again for choosing Town East Ford and for your continued loyalty! We look forward to seeing you again next time your vehicle needs service.

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