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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
3,044 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 3,044 reviews

May 20, 2024

Raul was thoughtful and pro-active in calling the day before my appointment to determine which car I was having serviced. Once I arrived for my appointment, he greeted me and asked for the needs I w More

by BLUEGREEN4500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul
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May 21, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Raul provided you with exceptional service. It's fantastic to know that he was proactive in ensuring your appointment went smoothly, from reaching out beforehand to providing you with a timeline and offering transportation options while your car was being serviced. We'll be sure to pass along your kind words to Raul — he's a valuable member of our team. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

May 20, 2024

Kevin was personable, knowledgeable, personal, and most of all honest! As a woman searching for a car, he made me feel comfortable and that’s so hard to come by! More

by dezjwarnae
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hudson
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May 21, 2024 -

Town East Ford responded

Thank you for your feedback! We're delighted to hear that Kevin provided you with a positive and comfortable car-buying experience. Making our customers feel at ease and valued is important to us, and we're thrilled that Kevin's personable, knowledgeable, and honest approach resonated with you. We appreciate your kind words and your trust in us. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!

May 19, 2024

Jim was excellent as always. The service department got my bronco in and out super fast. More

by ether_run
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip III
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your recent service experience was excellent, and that Jim provided his usual outstanding service. At Town East Ford, we strive to provide exceptional customer care and efficient service, and it sounds like we achieved that for you. We're especially grateful for you mentioning Jim by name. It's always rewarding to hear positive recognition for our team members. We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are appreciated! Getting your Bronco in and out quickly is a priority for us. We understand that your time is valuable, and we appreciate you acknowledging our efficient service department. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Jim continues to provide you with a fast and friendly service experience.

May 19, 2024

They were very helpful in getting me the deal I wanted and needed for the exact truck I came in to purchase. More

by dillonbeev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt DeAnda, Ray Monks Jr, Kevin Hudson
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that our team was helpful in securing the deal you wanted and needed for the exact truck you had in mind. At Town East Ford, we strive to understand your needs and budget to find the perfect vehicle for you. It sounds like we achieved that in this case! We appreciate you mentioning that you got the deal you wanted – finding a vehicle at the right price point is important. Congratulations on your new vehicle! We look forward to seeing you again soon at Town East Ford for your future service needs.

May 19, 2024

Best service I have ever had at a ford dealership! Raul was amazing to work with! More

by LAURENJOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Cruz
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consider it the best service you've ever had at a Ford dealership, and that Raul was amazing to work with! At Town East Ford, we strive to provide exceptional service that exceeds expectations, and it sounds like we achieved that for you. We're especially grateful for recognizing Raul by name. It's always rewarding to hear positive recognition for our team members. We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are truly appreciated! Knowing this is the best service you've ever had at a Ford dealership is a huge compliment. Raul's dedication to providing exceptional service is exactly what we aim for! Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Raul continues to provide you with a positive and efficient service experience.

May 19, 2024

Professional, fast customer service, and nice. Easy to schedule appointment. Helpful and reliable to customers More

by MARIASMONROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon F.
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your recent service experience was professional, fast, and overall positive. At Town East Ford, we strive to make the service process convenient, efficient, and friendly, and it sounds like we achieved that for you. Our team is committed to providing a courteous and knowledgeable experience. We understand your time is valuable, and getting you back on the road quickly is a priority. Our online scheduling system and friendly staff aim to make booking service appointments a breeze. Our service advisors are here to answer your questions and ensure your vehicle is repaired correctly. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and continuing to provide you with a professional, fast, and friendly service experience.

May 19, 2024

I received excellent service from Erica at service Center. I didn’t have to wait a long time. More

by ALVIN0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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May 20, 2024 -

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that your service experience with Erica was excellent and that you didn't have a long wait. At Town East Ford, we strive to provide efficient service with minimal wait times, and it sounds like we achieved that for you. We're especially grateful for mentioning Erica by name and recognizing her positive contribution to your visit. We'll be sure to pass your kind words on to her – she'll be delighted to know her efforts are appreciated! Short wait times are a priority for us, and we appreciate you acknowledging that. We understand that your time is valuable. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Erica continues to provide you with a fast and friendly service experience.

May 19, 2024

Everytime I call they get me in and handle the job thanks Jim & Tyler for your help More

by justinjcclayton11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently have a positive experience when you call to schedule service, and that Jim and Tyler are helpful in getting you taken care of. At Town East Ford, we strive to make the service appointment process convenient and efficient. It sounds like Jim and Tyler are doing a great job! We appreciate you mentioning them by name – recognizing outstanding service from our team members is important to us. We'll be sure to pass your kind words on to Jim and Tyler – they'll be delighted to know their efforts are valued! Knowing that you can always count on getting scheduled and that Jim and Tyler handle the job is a great compliment. Building trust with our customers is a priority. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Jim and Tyler continue to provide you with a positive and efficient service experience.

May 18, 2024

I had to wait 7 working days for a diagnostic test. Ridiculous they are that backed up More

by karen2b9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Town East Ford responded

Thank you for your recent review about your service experience. We sincerely apologize that you had to wait so long for a diagnostic test on your vehicle. We strive to provide a timely diagnosis and repair process, and clearly, we fell short of that goal in your case. Service department backlogs can occur due to unforeseen circumstances, parts availability, or complex repairs. In order to investigate this matter further and improve our scheduling efficiency, we would like to connect you with Tyler Robles (trobles@towneastford.com) and Terri Scott, our Customer Relations Manager (Tscott@towneastford.com). They are dedicated to ensuring customer satisfaction, and will be happy to discuss your experience in more detail and explore ways to improve communication and scheduling during future service appointments. We appreciate your understanding, and we hope to hear from you soon. We are committed to improving our service department's efficiency and ensuring future visits meet or exceed your expectations.

May 18, 2024

Although the dealership has done magnificent job in helping keep my pickup in top condition. It is Jim that makes it so wonderful for me. He always takes great care of me. He is the main reason I'm alw More

by sghurd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim was my service advisor
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May 20, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had a positive service experience and that your truck is being kept in top condition. At Town East Ford, we take pride in providing exceptional service, and your kind words confirm our commitment. We're especially grateful for you mentioning Jim by name and recognizing the outstanding service he provides. It's always rewarding to hear when a specific team member makes such a positive impact. We'll be sure to pass your kind words on to Jim – he'll be delighted to know his efforts are truly valued! Jim consistently taking great care of you is exactly what we strive for in all our service advisors. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Jim continues to provide you with a positive and personalized service experience.

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