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Town East Ford - Service Center

Mesquite, TX

4.6
228 Reviews
Call Service Center (972) 584-9140

228 Reviews of Town East Ford - Service Center

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May 16, 2024

Erica was very helpful in the service department. She was attentive, kind, and explained the whole processes thoroughly. More

by Zachary Bynum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica in the service department
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Helpful
May 16, 2024

David provided excellent service! My truck was in & out on time and he even arranged for a free ride to/from my home while service was being completed. I'll definitely be back! More

by je
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
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Helpful
May 16, 2024

Took good care of me in a timely manner ,I will recommend them to do service. More

by DAVIDMDAVIS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 15, 2024

Great service the technician was really helpful explaining the process and guiding me through the process on my first maintenance service. More

by ARCOSCARLOSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic
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May 16, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a great experience, especially during your first maintenance service. It's important to us that new customers feel welcome and informed. We appreciate you recognizing our helpful technician! Great communication is key to building trust, and it sounds like they did a fantastic job explaining the process and guiding you through your service. Thanks again for choosing Town East Ford. We look forward to seeing you again for your next service needs and making sure it's another great experience!

Helpful
May 15, 2024

The service went great! Alberto kept me up to date with what was going on and also accommodated to my requests. More

by B.B95017739
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
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May 16, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience at Town East Ford went great. It's important to us that our customers are kept informed and that we can accommodate their requests whenever possible. Alberto sounds like a valuable asset to our team! His commitment to clear communication and accommodation is much appreciated. We'll be sure to share your kind words with him – he'll be delighted to know how much you appreciate his efforts. Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service needs and ensuring another great experience with Alberto's assistance.

Helpful
May 14, 2024

Crista was very helpful. Everyone was on time performed as they said they would. Vehicles back much quicker than I anticipated. Thank you. More

by PROCHESTER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Town East Ford responded

Thank you for choosing Town East Ford for your service needs! We're delighted to hear that Crista was very helpful and that the entire service experience exceeded your expectations. Getting your vehicle back quicker than anticipated is always a bonus! We appreciate you mentioning that everyone was on time and performed the work as promised. We'll be sure to pass on your kind words to Crista.

Helpful
May 14, 2024

I was a great experience with my service advisor Erica. She was amazing with making sure everything went well and kept me updated thru out the process. More

by Gravey080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor- Erica
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May 15, 2024 -

Town East Ford responded

We're delighted to hear you had a great experience at Town East Ford! It sounds like Erica, your service advisor, went the extra mile to ensure everything went smoothly. Keeping you updated throughout the process is important to us, and we're happy Erica exceeded your expectations. Thank you for mentioning her by name – we'll be sure to pass on your kind words!

Helpful
May 14, 2024

Service is timely always. Can depend on a quick but quality turnaround every time I've been. More

by mylissagore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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May 15, 2024 -

Town East Ford responded

Thank you for letting us know about your experience at Town East Ford! We take pride in providing timely service while maintaining high quality, so your feedback is very rewarding. It sounds like you've consistently had quick and dependable service here.

Helpful
May 14, 2024

Good and fast service , very kind employees definitely recommend to everyone else ans family members as well. More

by beltranmoris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Town East Ford responded

We're delighted to hear you had a good, fast, and friendly experience at Town East Ford! We strive to provide efficient service with a kind touch, so your feedback is very rewarding.

Helpful
May 14, 2024

The service was great! No issues whatsoever. I will definitely be back in the future. More

by JUSTINMILLER442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Town East Ford responded

We're thrilled to hear you had a great service experience at Town East Ford! No issues and a desire to return are exactly what we strive for.

Helpful
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