Town East Ford - Service Center

The issue with my car was not fixed. The car was not even driven when I said the problem happened when I drove the car. The car was not even driven when I said the problem happened when I drove the car. More

Erica was very helpful very polite and professional I appreciate the great service I received at Town East Ford appreciate the great service I received at Town East Ford More

Generally speaking I have been pleased with the quality service and level of attention paid to my needs as a customer. This past visit, when I expressed the desire to have my spare tire rotated into the ti service and level of attention paid to my needs as a customer. This past visit, when I expressed the desire to have my spare tire rotated into the tire rotation, my service adviser seemed surprised by the request. The impression it gave me was that he was told to “push back” a little on certain requests, then if the customer is adamant to assure the customer it would be done. I’m not saying that’s what this young man did or, if he genuinely was not educated on the correct process of completing a tire rotation when there is a full-sized spare. At the end of the day, and the greater point is that a customer should not even have to mention such a thing and where the dealership sells a vehicle with a full-sized spare, the default should be having the customer verify if they do or do not want the spare rotated in. This is the only way to make all customers happy. As far as the overall quality of the most recent service, I am a little perturbed that the service provider made it a point to assure me as he was delivering my serviced vehicle back to me that my TP was put at 40psi as I had requested, but then I discovered upon driving away from the service center that all tires were deflated to 37psi. So, other than those items, I think everything went great. More

Excellent service, very professional, in and out quickly! I was very satisfied with the time it took to repair my vehicle. I was very satisfied with the time it took to repair my vehicle. More

The appointment was easy to make. They were able to look at my vehicle and fix it quickly with great communication. They were able to look at my vehicle and fix it quickly with great communication. More

Erica was fantastic to work with. If you ever need service, ask for her and she'll take care of you. If you ever need service, ask for her and she'll take care of you. More

I’ve never had better service. It took less time than I had planned for. Extremely friendly and professional service advisor. It took less time than I had planned for. Extremely friendly and professional service advisor. More

I recently took my vehicle to Town East Ford with a long list of maintenance tasks, and the experience exceeded my expectations. My service advisor, Austin, was exceptional, providing clear and consistent u list of maintenance tasks, and the experience exceeded my expectations. My service advisor, Austin, was exceptional, providing clear and consistent updates while also offering cost estimates so I was never caught off guard. The team not only completed all the work on time but actually finished ahead of schedule. I've been a loyal customer since I bought my car from Town East Ford in 2017, and their outstanding service ensures I'll keep coming back. This dealership earns a perfect 10/10 in my book! More

This device was to correct an error made during the last recall service. Davis McDonough was extremely helpful and knew exactly what was required to correct the issue. The whole process was painless and r recall service. Davis McDonough was extremely helpful and knew exactly what was required to correct the issue. The whole process was painless and relatively quuck. More

Appointment was on time. Service rep was courteous and answered all my questions. Definitely a good experience. Service rep was courteous and answered all my questions. Definitely a good experience. More