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Town East Ford - Service Center

Mesquite, TX

4.6
228 Reviews

228 Reviews of Town East Ford - Service Center

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May 08, 2024

Very good maintenance service. Wouldn't go anywhere else to have my truck serviced. Very nice customer service. More

by LINDARUSSELL87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim A.
May 09, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consider Town East Ford the go-to place for your truck's maintenance needs. We take pride in providing both high-quality service and a welcoming customer service experience. Knowing you wouldn't trust anyone else with your truck is a huge compliment to our service department. We'll be sure to share your kind words with the team. Thanks again for choosing Town East Ford!

May 07, 2024

Good service at the customer, the workers were at their best behavior and ready to help anyone in need More

by BARRIOSENRIQUE775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Town East Ford responded

Thank you for leaving a positive review about your recent experience! We're thrilled to hear that our staff provided good customer service and were helpful and attentive. At Town East Ford, we strive to create a welcoming environment where our customers feel valued and taken care of. It's rewarding to know our team members were at their best, ready to assist anyone in need. Thank you again for choosing Town East Ford! We look forward to seeing you again soon.

May 07, 2024

I took my car for a service issue. The team was verily friendly and explained the issue sufficiently More

by MUBEEN.KAMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Chapelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Town East Ford responded

Thank you for taking the time to leave a review about your recent service experience! We're happy to hear that our team was friendly and explained the issue with your car clearly. At Town East Ford, we strive to provide exceptional service while keeping our customers informed throughout the process. We appreciate you letting us know that our team achieved this for you. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service need.

May 06, 2024

Austin was wonderful and very professional. He was a delight to speak with about our car. More

by MHT0078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Blumer
May 07, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Austin provided you with a wonderful and professional experience. It means a lot to our team at Town East Ford to have staff who make car conversations delightful! We're glad you enjoyed speaking with Austin about your car. Thank you for choosing Town East Ford!

May 05, 2024

Jim Artrip is the best advisor I've ever had at any dealership for any car I've ever owned. Service is great and fast and they always take care of their customers first. More

by JMS034100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Jim Artrip as your advisor. It means a lot to us that you trust him with your vehicle's care. Jim is a valuable asset to our team, and his dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! He'll be delighted to hear how much you value his service. We appreciate you mentioning that our service is fast and that we prioritize our customers. That's exactly what we strive for! Thanks again for choosing Town East Ford and for taking the time to leave a review! We look forward to seeing you and your vehicle again soon, and hopefully Jim can continue to impress you with his top-notch service.

May 05, 2024

As soon as I arrived, I was met, service needed was established and the work was completed as promised More

by jims6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
May 06, 2024 -

Town East Ford responded

Thank you for the positive review! We're delighted to hear that your recent service experience was efficient and smooth – from being greeted upon arrival to having the service completed as promised. At Town East Ford, we strive to minimize wait times and ensure clear communication throughout the service process. It's rewarding to know we achieved that for you! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

May 04, 2024

Very friendly staff. My service advisor Shannon is awesome! She understands my needs and gets me in and out quickly. I always request her when I have to go in for service More

by MTERRY626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently have a positive experience with our friendly staff, especially Shannon, your service advisor. It sounds like Shannon truly goes the extra mile for you! Her understanding of your needs, efficiency in getting you checked in and out, and willingness to be your go-to service advisor are all qualities we value at Town East Ford. We'll be sure to pass along your kind words – she'll be delighted to hear how much you appreciate her service! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

May 04, 2024

Good and professional. The guy who helped me was awesome. I will definitely keep coming back. More

by JTINAJER1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that you had a good and professional experience, and that the service person who helped you was awesome. We appreciate your loyalty and look forward to seeing you again soon! Thanks again for choosing Town East Ford. We look forward to your next visit!

May 04, 2024

Crista had been my service advisor for a couple of years. She is a pleasure to work with and always takes good care of my truck. More

by KMERCKLING10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista
May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Crista as your advisor for the past couple of years. It means a lot to us that you trust her with your truck's care. Crista is a valuable asset to our team, and her dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! Thanks again for choosing Town East Ford. We look forward to seeing you and your truck again soon!

May 04, 2024

Accommodations were great. People were friendly. Service was excellent. Price was acceptable and affordable. All was good More

by robertkevinwomack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that your entire service experience was positive – from the comfortable accommodations to the friendly staff, excellent service, and fair price. That's exactly what we strive for! At Town East Ford, we want to ensure every customer feels welcome and leaves satisfied. Knowing we achieved that for you is rewarding. Thanks again for choosing Town East Ford. We look forward to seeing you again soon!