Town East Ford - Service Center

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we took good care of your car, addressed the issue promptly, and minimized your wait time. That's exactly what we strive for! It sounds like Taylor, your service advisor, played a key role in your positive experience. We appreciate you mentioning his clear communication and willingness to answer your questions throughout the service process. We'll be sure to pass your kind words on to him! At Town East Ford, we value customer service and keeping you informed. Taylor's messaging updates are a great example of how we strive to provide a transparent and positive service experience. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service needs.

Town East Ford responded

Thank you for the positive review! We appreciate you recognizing that our team is good, helpful, nice, courteous, and accommodating. Creating a welcoming and positive environment is important to us, and we're glad our staff made you feel that way. At Town East Ford, we strive to provide exceptional service and ensure each customer feels valued. It's rewarding to know that our efforts to be accommodating are appreciated. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and continuing to provide a positive experience.

Town East Ford responded

Thank you for the fantastic review and highlighting David's excellent service! We're thrilled to hear your truck was serviced efficiently and that David went the extra mile by arranging a complimentary ride to and from your home. Providing exceptional customer service is our priority, and David's attentiveness reflects that perfectly. We'll be sure to pass your compliments on to him – he'll be delighted to hear he made such a positive impact on your visit. Knowing your truck was serviced on time and you had a convenient ride experience is fantastic! Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Erica in our service department provided such a positive experience. Her attentiveness, kindness, and clear explanations are exactly what we strive for at Town East Ford. It means a lot to us that you felt comfortable and informed throughout the service process. We'll be sure to pass your compliments on to Erica – she'll be delighted to hear she made such a positive impact on your visit. Thanks again for choosing Town East Ford, and we look forward to seeing you again soon!

Town East Ford responded

Thank you for the positive review! We're happy to hear you were well taken care of and the service was completed in a timely manner. We appreciate you trusting us with your vehicle and recommending our service department to others. Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a great experience, especially during your first maintenance service. It's important to us that new customers feel welcome and informed. We appreciate you recognizing our helpful technician! Great communication is key to building trust, and it sounds like they did a fantastic job explaining the process and guiding you through your service. Thanks again for choosing Town East Ford. We look forward to seeing you again for your next service needs and making sure it's another great experience!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience at Town East Ford went great. It's important to us that our customers are kept informed and that we can accommodate their requests whenever possible. Alberto sounds like a valuable asset to our team! His commitment to clear communication and accommodation is much appreciated. We'll be sure to share your kind words with him – he'll be delighted to know how much you appreciate his efforts. Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service needs and ensuring another great experience with Alberto's assistance.

Town East Ford responded

Thank you for choosing Town East Ford for your service needs! We're delighted to hear that Crista was very helpful and that the entire service experience exceeded your expectations. Getting your vehicle back quicker than anticipated is always a bonus! We appreciate you mentioning that everyone was on time and performed the work as promised. We'll be sure to pass on your kind words to Crista.

Town East Ford responded

We're delighted to hear you had a great experience at Town East Ford! It sounds like Erica, your service advisor, went the extra mile to ensure everything went smoothly. Keeping you updated throughout the process is important to us, and we're happy Erica exceeded your expectations. Thank you for mentioning her by name – we'll be sure to pass on your kind words!

Town East Ford responded

Thank you for letting us know about your experience at Town East Ford! We take pride in providing timely service while maintaining high quality, so your feedback is very rewarding. It sounds like you've consistently had quick and dependable service here.