Town North Mazda

The process was very quick and easy. I called them to see what kind of selection of cars they offered. The next day I was test driving the car. Bill test drove the car with me while explaining what the new s what kind of selection of cars they offered. The next day I was test driving the car. Bill test drove the car with me while explaining what the new skyactive engine did. I went online the day I called them and filled out all the finance forms and Craig had already worked on a loan that fit into my budget. When it was time for my car to get serviced, the service department was very easy to work with. They fit me in at my request and I was in and out in no time at all. I will defiantly recommend them to anyone who is looking to make the car shopping experience easy, and can't wait to get my next car from them More

I just purchased a new Mazda6. Alex and Phillip went above and beyond to make sure that I got the car (they had to get it from Houston) I wanted. Even though I live by another Mazda dealer, I come to T above and beyond to make sure that I got the car (they had to get it from Houston) I wanted. Even though I live by another Mazda dealer, I come to Town North because I know I will always get top notch service. I have purchased about 15 cars from them for that reason. More

Phillip and Christian greeted me as soon as I walked into the dealership and were ready to help me. They quickly figured out what I could afford and started working on a payment that I would be happy with. T the dealership and were ready to help me. They quickly figured out what I could afford and started working on a payment that I would be happy with. They both made the whole experience a great one! I will definitely buy my next car from Town North Mazda!!! More

I was on our way to the dealership to get my new car (2014 model), it was revealed to me the interest rate we thought we were getting only applied to a 2013 model car. Alex was able to explain the misun (2014 model), it was revealed to me the interest rate we thought we were getting only applied to a 2013 model car. Alex was able to explain the misunderstanding and as a courtesy, he lowered the new car price a few hundred dollars from the original amount offered. Alex dealt with the situation in a very professional manner and I was extremely please with their overall customer service and am absolutely loving my new car! More

I recently purchased a 2014 Mazda6 from Town North, my 6th Mazda over all in nearly 20 years of buying Mazda's from this dealership. Even though I have not visited the new car sales area in a few years, 6th Mazda over all in nearly 20 years of buying Mazda's from this dealership. Even though I have not visited the new car sales area in a few years, Alex, Sales Manager for Town North, instantly remembered me and greeted me enthusiastically at the front door. He immediately placed me with one of his superb sales representatives, Philip, who walked me though the new Mazda6. When some challenges arose during the discussion of the sales with the bank, Alex worked above and beyond to make the deal happen. Thank you Alex! Thank you Philip!. I look forward to seeing you again in about 3 years for my next Mazda. Keep up the great work! Quick additional note: The service team has also been in place for many years at Town North which makes getting service there very easy. The entire Town North Team is customer centric. More

Why did I give the rating I have? Customer service: Why did I give the rating I have? Customer service: Before I and my wife bought our cars at this dealership we visited one of Honda dealerships. Pe Why did I give the rating I have? Customer service: Before I and my wife bought our cars at this dealership we visited one of Honda dealerships. People there was very pushy, and were going back and forth to their manager many times before could give us a final price. We had a feeling that they just playing with us to sell the car more expensive. At Town North Mazda we got the price we liked right away, and it was lower than Honda's with the same options in the car. Quality of Work: I and my wife got cars we wanted the same evening we came to buy them. Friendliness: As I mentioned above people at another dealership were very pushy and we had a feeling they just want to rip us off. At Mazda it was completely opposite. Nobody pushed us to buy anything, and we could see that people were honest and sincere with us. Price: Please see above. Overall: We never had any problems with Town North Mazda dealership during the process of buying our cars and after. More

Came back to Town North to purchase my second Mazda in only a few years. First time I bought a 2011 CX9 and thought it was great. Anytime I came in for service I was always helped quickly and had no probl only a few years. First time I bought a 2011 CX9 and thought it was great. Anytime I came in for service I was always helped quickly and had no problems. Decided to check online and communicated with the internet manager, Will, several times in regards to trading in my CX9 for a 2014 Mazda 6. I ended up going to the store and had a lot of great assistance from the sales managers, Christian and Alex. Finally purchased my new Mazda 6 and am loving it so far. No problems with the cars at all. Service from all the staff was great and I expect to purchase another Mazda from this dealership at some point in the future. More

I had a pleasant experience with the Internet Sales Manager, Will. After going back and forth two times regarding the price, Craig (Finance) came over to speak with us. Craig did not approach the situ Manager, Will. After going back and forth two times regarding the price, Craig (Finance) came over to speak with us. Craig did not approach the situation with the intent to work a deal. Instead he decided to lecture us about how we did not have enough money to purchase this car. His tone was condescending and inappropriate. Craig assured us that NO ONE in town would be able to get us into an SUV at the price that works for us. (Honda was able to offer us a CR-V at less cost than the CX-5.) More

Shady, intentionally deceptive sales practices. Below is Shady, intentionally deceptive sales practices. Below is the list of “Must Haves” and “Likes” I brought with me to the dealership; I met with Phillip Shady, intentionally deceptive sales practices. Below is the list of “Must Haves” and “Likes” I brought with me to the dealership; I met with Phillip Cashiola and he and I talked at length through each of these items. 1. Specific to the Mazda, we discussed the difference between the 2013 and 2014 being the engine / pick-up. I explained that I absolutely wanted the 2014 – which he agreed with since I was coming off the CX-9. 2. Luggage rack and/or Trailer Hitch – I explained that it was a must since I was giving up the room of the CX-9. We will definitely have time when we need extra luggage space (including the weekend after I picked up my new car). 3. Homelink mirror – I explained that I had not been without a homelink mirror in the last 4 vehicles – so no longer even had a garage door opener as an option. He assured me all the Grand Tourings would have this – (and even covered the feature during my car walkthrough). 4. Remote Start - this was very important if I was going to have leather seats again, as my office recently moved to a building with no covered parking. I would have gladly taken cloth seats – but they weren’t an option with the other options I requested. When I explained this to him – he said not to worry about it: I could have it added after market for less than $200 (while true for some vehicles - this is NOT accurate for the push-start Mazda class – which he should have known! Quotes I have received are way over this!) This feature was STANDARD on the competitor models I drove. 5. Automatic rear door – obviously I expected a Grand Touring to come with this option – as it did with my CX-9. Phillip said that it wasn’t even available on the CX-5 because the hatch door is light (not heavy). That really has nothing to do with it – it is about convenience to handle it remotely and without using your hands. BUT since that is a Mazda design issue, I let it go. This feature was also STANDARD on the competitor models I drove. 6. He also mentioned that there were no memory seats in this car. I figured that would be OK since I am usually the only driver anyway – but, not only can I not set multiple memory positions, it doesn’t hold mine! I have to reset it every time I get in. 7. And then there was the keyless entry decision. While he did say I would not have it, I never realized how I had come to depend on it with my CX-9! Wow – having to work a remote to lock and unlock the doors is so out of habit for me. But that is an item that I acquiesced to – so my bad. Reality: After the beating of two hours there – Phillip handed me a vehicle description sheet and asked “if we can get you a car with these options, would you buy it today”? I again reiterated “so – the only things that are missing are 1) keyless entry and 2) the navigation system.?” He said yes. “And it has a luggage rack?” – again he pointed to the luggage bars and said “yes”. So I said yes – I would take a vehicle that had all those things – I did NOT say I would buy THAT vehicle; nor was it put to me that way! But – since he had me initial that sheet – he told Christian that I agreed to buy THAT car (which I NEVER would have, since it was a 2013!) Then I made the crucial mistake – agreeing to sign papers before seeing the car. My gut knew better – but I had NEVER been taken advantage of by a dealership (and I have personally leased all of my own cars since 1988). Plus – this was the ONLY time I had ever repeated at a dealership – so what could go wrong?? Well – to start off with: 1) The car delivered to me was a 2013. I had ALWAYS said only a 2014! 2) There was no homelink mirror- again had been assured that it would be there. And he even covered it in my car walkthrough (which he did inside the building – not the car; probably because he knew he did not deliver the correct vehicle I asked for). 3) There were running bars on top – but no “cross bars”? Having never needed a luggage rack – I didn’t realize there was a difference. So at that point I had no way to store luggage on top – and a girls’ trip that weekend for 4 women! 4) And of course – there was no remote start: and now I can’t afford to get one because they are NOT less than $200. 5) I had to spend $40 getting a new remote for my garage door at home just to get in. 6) And regarding financing – the “agreed to price” at most should have been $28,580 sticker – and I would think a returning customer would get a break off that (since I even got offered discounts at the other dealerships where I had not purchased before). Yet – on my paperwork the price apparently went up to $29,275 – which again was my bad; I did not notice before I signed. But that little $700 increase was DEFINITELY in bad faith! I feel utterly humiliated. I am now the official poster child for being taken advantage of at a dealership: the one that I did repeat business at! Wow!! I have tried to get past it – and chalk it up to my own fault. And while I am ashamed that I was not looking for the worst in people – I certainly hope that Christian and Phillip are also ashamed since I believe they KNOWLINGLY delivered a car that I must now live with for 3-1/2 years that does not meet my expectations or needs. In a time that should be so happy – something to really enjoy (as I usually would) – that has all been taken from me. And when I returned crying to the dealership the next day – I had one question: did they INTENTIONALLY sell me the wrong car – or were they just not paying attention when I explicitly stated I only wanted to look at 2014s? – They refused to answer that question – only Christian kept continually pointing to a sheet I had initialed (which I was told meant I would buy a car with those options – not THAT car!). When I complained up to management - I have not received any contact to try to understand or rectify my situation. Very sad. Learn from my mistakes. More

I went with a friend to this dealer for a warranty battery replacement on a Mazda with less than ten thousand miles. The vehicle battery had died on a warm summer evening and required being jumped. battery replacement on a Mazda with less than ten thousand miles. The vehicle battery had died on a warm summer evening and required being jumped. The next morning the vehicle was sluggish and repeatedly went dead on hills. A nearby oil change franchise ran diagnositcs on the vehicle and they reported it having a weak battery that required replacement. They documented their findings and instructed us to go to a dealer for warranty repair. This seemed at the outset to be an easy problem for the dealership to resolve We waited 90 plus minutes for them to run diagnosticcs. Upon which time they advised the battery was fine according to their instruments. The dealership then did a test drive with my colleague in which the vehicle failed repeatedly. The dealership first stated this was due to driver error. When this wasn't acceptable we escalated the problem to the service department supervisor. He was confrontational from the outset first stating they couldnt recreate the problem and refused to replace the battery. He then stated it was unsafe for his employees to test it on a hill and recreate the issue. Ultimately he came up with multiple excuses to avoid replacing the battery. He advised us to go to a competitor Mazda dealership to have the problem addressed. Given this was the most basic problem to solve. Just a new battery that is under warranty on a nearly new vehicle. This should have been a simple resolution. The customer service at this dealership was abysmal. The service department manager refused to advise us who his supervisor was. The service department manager was discourteous, confrontational, aggressive, made little eye contact and made no effort to seek a solution. It was clear his only agenda was to defer us to a different dealer. This was a very poor experience. I highly recommend seeking another dealer both at purchase and at warranty service. More