Town North Mazda

I have a bad back and have very specific needs when it comes to cars. Mat and Christian worked with us to find just the right car for me. Because of my back problems, they let me take the car for an ext comes to cars. Mat and Christian worked with us to find just the right car for me. Because of my back problems, they let me take the car for an extended test drive, to ensure that I would not end up in a car that would be uncomfortable for me, a fact which I could only know after driving the car for an extended period of time. Not only were Mat and Christian hard working in helping me to find a car I could be comfortable in, along with Craig, they were able to work out a deal so that the car was in my price range. Buying a car is a hassle no matter where you go and Town North made that process a little easier. Thanks! More

When I went to test drive the car for a DBA the sales rep did not take the time to talk to me about the car, or sale me the product. As soon as I pulled up the sales person asked from my DL and insurance car did not take the time to talk to me about the car, or sale me the product. As soon as I pulled up the sales person asked from my DL and insurance card, had me sign one form and told me bye. The car was dirty (crumbs in the cup holder) and dust everywhere and he only gave be 1/4 tank of gas to drive from Richardson to Arlington and back. You got to be kidding me! The following day when I spoke with his manager, the manager seemed surprised by the sales person behavior and told me he would make it "right" when I brought the car back in. My husband and I went back into the dealership the next day hoping to get good service. The car deal was done because my husband really wanted the car for me however there were issues with the windshield. The dealership offered to fix it, with a promise to have the car detailed and with a full tank of gas. When they delivered the car to my husband, it was just as dirty as it was when we took it back, with only 1/2 tank of gas (which we had put in there ourselves). The excuse was that it was raining hard and the window company told them not to clean the inside of the car because of the treatment they did to the windshield. They can't be serious. Rain or windshield repair has nothing to do with a tank of gas or even wiping down the seats or the cup holder. I will never buy another car from the dealership or recommend them to anyone. This was a completed disaster and disappointment and if you care about being treated with respect, dignity and courteous I would high suggest that you don't go to Town North Mazda (especially used car) in Richardson. More

Mat and Christian were very welcoming from the start of my buying experience and increased my confidence about buying a car from Town North. Lisa was very friendly and made me feel comfortable. These guys my buying experience and increased my confidence about buying a car from Town North. Lisa was very friendly and made me feel comfortable. These guys made it easy to car shop and did a great job at decreasing my stress level.The price of the vehicle was great and I have no doubt that I received the best deal.Everything was done in the spirit of excellence and that means a great deal to me. Town North has set a high standard for quality and customer service. More

I was looking for a new car and was considering the Accord, Altima and Camry - Mazda was not on my radar. I happened to come across the Town North website by accident, and boy was I glad I did. I sent Accord, Altima and Camry - Mazda was not on my radar. I happened to come across the Town North website by accident, and boy was I glad I did. I sent an enquiry email about a special on the site, and had a very prompt reply from Christian, answering my questions and inviting me to visit the showroom. My wife and i went along that evening and had the pleasure of meeting Mat. We explained our situation, that we saw the offer, and would like a test drive, but were not going to buy that day. He couldn't have been more helpful and courteous. The best thing about his style was that at no time did i feel that we were being "sold to". He listened to everything we said, and answered all of our questions, without ever ignoring them so he could get his sales pitch done. After the drive, we met Christian, and both he and Mat helped us with finance and other queries we had. We left the office very happy with the service we had received. After test driving other cars, we decided to go with the Mazda. When I rang Mat to confirm our interest, he made the rest of the process so easy. I will say that it was not at all intimidating or pressurized when we went back to do the deal. Everything was presented and explained very clearly and simply. Lisa in the finance office was very straight and down the line about our options. She, like the other, did not try to oversell or push extras on us. I felt she was very honest in her answers to our questions. All in all, it was a very pleasant experience (as pleasant as making that monetary commitment can be!). I would have no hesitation is sending any family or friends to deal with Mat. In fact I have already suggested to my sister-in-law that she looks at the CX-7. Ken Dooley Richardson, TX More

Send email to request for pricing on a 2010 CX-7 iSport (with Conveniemce Package) in the morning. I indicated the type of discount that the dealer was promoting on the web site for a silver color, but I (with Conveniemce Package) in the morning. I indicated the type of discount that the dealer was promoting on the web site for a silver color, but I want the white one. In the afternoon, the sale manager reply my email and promise that he will get me the pricing that I am look for (15% discount). I coming to the sale office in late afternoon and was able to completed the purchase within 1 hour for the SUV that I want. This is the first time I was able to purchase the automobile in a record of time and below the INVOICE. In the pass, its alway 3 or more hours. The sale Manager and Sale person was good and able to keep their promise on the pricing. More

Mat and Chritian were both awesome - very professional, open and friendly. I first talked to Mat on the phone. He gave me all of the information that I asked for (and I asked for alot of detailed informa open and friendly. I first talked to Mat on the phone. He gave me all of the information that I asked for (and I asked for alot of detailed information). He gave me car details, options, pricing -anything I asked. I then went to the dealershp and drove a car (Mazada 3)- I wasn't sure what I wanted yet. I was very up front with him that I was looking at Honda amd other types of cars, not just Mazada. Christian called a few days later to follow-up and see if I had questions. He gave me more details about the financing. I continued to talk to both of them for the next few days. They were very professional about following up with me without making me feel any pressure. I compared pricing at 5 Mazda dealerships over the phone. Town North and one other dealership were the lowest. I then visited one other Mazda dealership and did not have a good experience. It was like night and day. I felt very pressured at the other dealership. I had just been in a car accident where my car was totaled and was already very stressed. I called Town North on the morning I wanted to buy the car and they made me an even better deal than before. They beat the other 4 dealerships by $250 - $950. This dealership seems very family oriented and family friendly. I had a long discussion with Christian about work life balance and the care they give their employees. Lisa in finance was very helpful and shopped around for the best rate for me, even though I had a rate through Texans. She also offered me advice on warranties. She was very helpful and I trusted her input. I also like the personnel in the service department. I highly recommend this dealership and would gladly do business with them again. More

Working with Matt Daggs was great. He is so energetic. He listened to what we were looking for in a new vehicle and recommended what might interest us. He was extremely knowledgeable about the features on th listened to what we were looking for in a new vehicle and recommended what might interest us. He was extremely knowledgeable about the features on the vehicle, both standard and optional. We had fun discussing price with Chris Pritt. We think we got a good and fare deal on the price. Even though we were already pre-approved with another institution, finance worked to see if they could get us better financing. This is our second Mazda from Town North. Victor Bernal (our service rep) has always gone above and beyond when ever we needed service on our vehicle. We returned because our first vehicle from Town North was a quality vehicle. When we needed it, Victor was a wonderful service rep and I am keeping him. More

I had superb, attentive service from start to finish. Everything promised was delivered without drama. Will Miller made the sale, Christian Pritt stepped in to finalize the pricing details, and Craig Mo Everything promised was delivered without drama. Will Miller made the sale, Christian Pritt stepped in to finalize the pricing details, and Craig Morris handled the financing paperwork. Very pleasant experience all the way around. I would definitely recommend this dealership. More

The dealership did a great job with my car purchase. The matched and beat the price that Freeman Mazda had offered me. It saved me the trouble of driving all the way to Irving. It was a Saturday at 6.45pm a matched and beat the price that Freeman Mazda had offered me. It saved me the trouble of driving all the way to Irving. It was a Saturday at 6.45pm and the key staff stayed behind to complete all the paperwork and had me out the door by 8pm. I had heard bad reviews about the dealer from several people and was really hesitant about buying from them. But, it turned out to be a good experience. More

Great experience! Worked with Matt Daggs who focused first on helping me understand the quality of the Mazda6 I bought, followed then by the appropriate price negotiations. Matt and Alex Tsavang offere first on helping me understand the quality of the Mazda6 I bought, followed then by the appropriate price negotiations. Matt and Alex Tsavang offered me reasonable pricing alternatives. Assertive but not pushy with a clear motivation to work with me in order to make the sale happen. Matt had the right amount of sales aggressiveness combined with the willingness to negotiate. The financing process went smooth, without the familiar uncomfortable final push to sell you everything else. Today I took it in for plates installation and some customization and had zero issues. The service department was both helpful and accomodating. Town North may not be the biggest Mazda dealer in Texas, however they certainly treated me like one their biggest customers. Overall one of my best car buying experiences. I would recommend Matt Daggs any day! More