Town North Mazda

I received a quote from the Internet Sales Associate named Will. He agreed to beat a quote I had received from a competitor by $200 plus offered to provide Satellite installation for $399 (invoice price named Will. He agreed to beat a quote I had received from a competitor by $200 plus offered to provide Satellite installation for $399 (invoice price for this option). Will provided a written confirmation of this quote, which was itemized via email. I had the final "out-the-door" price confirmed via email as well. I paid a deposit of $500 to lock this price and to order the desired car (a 2010 Mazda 5 Grand Touring in red) and the car was shipped from Houston, TX to the dealership in Richardson, TX. On the day of delivery (4/17/10), I was told the install of the satellite system could not be done until the following week because the dealership would have to order it, despite being assured by Will prior to our arrival that the install would take place on the day of delivery. Despite the inconvenience, I agreed to pick up the car on 4/17/10 and to bring the car back for the install of satellite the following week. When my family arrived at the dealership, Will took some of our information and told us the finance dept would be with us shortly to receive our payment (we were going to pay in cash for the amount in full). After waiting for almost one hour, Will returned to us explaining that his manager would not be able to honor our agreement. When my husband asked to speak with the manager, Alex Tsvang, he confirmed this stating that "the other manager who approved this price made a mistake" and that the amount we were quoted in writing could not be honored. He said he was willing to accept the agreed upon price for the car ($22,399) without the installation of the satellite system. We told him that this was unacceptable and that they were violating a written contract. He said he would not make any money on the deal and claimed he would be fired if he sold the car at this price. After some words about the meaning of honoring ones word, we left the dealership. More

Bad experience from start to finish! Here's my advice Bad experience from start to finish! Here's my advice for anyone buying a Mazda in the DFW Metroplex: DO NOT do business with Town North Mazda. They’ Bad experience from start to finish! Here's my advice for anyone buying a Mazda in the DFW Metroplex: DO NOT do business with Town North Mazda. They’re either dishonest, fail to back up their promises, or both. Here's a brief chronicle of my misadventures with these people... In doing research, Will Miller at the dealership quoted me his "best internet price" on a CX-9 Grand Touring. When I later tried to get more information about the vehicle and its options, all my calls and emails went unanswered. See, I had made it clear to Will in my one conversation with him (and also in my follow-up phone/email messages) that I wasn't coming into the dealership until I had arrived at a firm price on a vehicle they had in stock. So their lack of response made it seem they didn't want my business unless they could get me on the lot -- perhaps to upsell me on options or trim lines I didn't want. Maybe they thought they could get more money from someone who just showed up on the lot?? That's how it seemed and that’s my guess as to what was going on. Two days later I got a call from a sales manager at Town North (can't remember his name) who said he was following up to an inquiry I had sent through Mazda’s main site. I told him I already had a quote on a car but couldn’t get anyone to call me back. Then he told me the vehicle in question was not on their lot. He said it may have been sold, he wasn't sure, but he could NOT offer me one at that same price. At this point, he tried starting the haggling process all over again. I told him it didn't seem honest to quote a price on a vehicle that mysteriously vanished. He assured me his people were honest but he still could not offer me the same price already quoted. I told him I’d be working with another dealership. It was at this point I did some research and discovered the other bad reviews of the sales experience at Town North Mazda. Apparently other people had similar distasteful experiences. I should have gone with my gut and avoided these people. About a week later I got a call from Frank at Town North, who explained he got bored working in finance at Town North and was now in sales and was following up on leads. I told him I had already had a bad experience with his dealership, but he promised he would be very attentive. So we started working on a price. I wasn't able to get the price or color I wanted, but we finally arrived at an acceptable deal on a white CX-9. This was Mar. 30, one day before Mazda's sales incentives were scheduled to end. So I gave Frank my credit card number, to which they charged $500 to hold the vehicle. He promised it would be waiting for me, detailed and ready, and asked if I could come in the next day (Wed., Mar. 31). I told him it would be difficult due to some work obligations. He said it should not be a problem to come in Thurs. or Fri. to pick up the vehicle. The next day (Mar. 31) I called and told him it would be very difficult for me to get away from work that day to finalize the paperwork, but I would do it if absolutely necessary. He spoke with someone else and confirmed it would be “no problem” to come in Friday. He said they would “back-date the contract or do whatever was necessary” to make sure I got the deal we had agreed to. So today I called before heading to the dealership, just to make sure they had the car ready. At this point I learned that Frank is no longer with the dealership. I was forwarded to Jamie Petree (new car sales manager), who was clueless about who I was or what deal I had made. I gave him a brief history of my deal with them. After some checking, he confirmed they still had the car in inventory but it had NOT been reserved for me and certainly was not sitting there waiting for me to come pick it up. I told him that as far as I was concerned I’d already bought the car since they took my deposit money. He said he’d have to call me back. Will Miller later called and told me they would NOT honor the price I had agreed to because Mazda is no longer offering the same rebates. However, he said if I still wanted the car they’d be able to let me have it for $1000 more. You can imagine my reaction. They made a deal with me and took my money, told me when I could come get the car, and when I’m ready to pick it up, suddenly the price has gone up $1000. I couldn’t believe these guys were serious but they were. So what were they willing to do to make me happy? Will said he may be able to throw in some free window tint (which they were already offering for free anyway). I told him to refund the $500 and that I would be using every outlet I could find to tell people not to do business with his dealership. He didn’t seem to care. So in short, these guys made a deal and buying arrangement s they wouldn’t back up. They took my money, told me the deal was done, and then suddenly upped the price. Don’t do business with them. More

My dashboard had been damaged when my car was broken into. I decided to get a new one from the local Mazda Dealership here in Richardson, TX (Town North Mazda), so I scheduled it for them to install th into. I decided to get a new one from the local Mazda Dealership here in Richardson, TX (Town North Mazda), so I scheduled it for them to install the new dash and to also check out a weird noise coming from the rear end. Well, they took 5 days to do it and when I went to pick it up they did not know how to re-install the GPS Radio back into the dash, the radio did not work one of the 'A' pillar covers was not reinstalled correctly, one of the defroster vents was broken, the radio antenna cable was damaged, the dash did not fit correctly and the GPS antenna wire was not tucked away and was laying across the dash, they left something inside the dash that rolls across it every time I make a sharp turn and the instrument panel lights do not work. The Service Adviser (Victor Bernal) told me that they would pay to have the radio re-installed correctly. I took it to the original installer (Circuit City) and after 4 hours and $200 later it was back to normal. They also told me that the noise coming from the rear end was from my front brakes, so I had them fix those even though I found it odd that I was hearing the noise from the rear. Now the dealership is not honoring paying for the re-install of the radio and they are calling me a liar and a fraud and say that they told me that they could not deal with after market radios. This they told me when I went to pick the car up, not when I dropped it off. They also ended up charging me double the labor rate for the dash install; this has been confirmed by the service advisor Victor Bernal. They in effect charged me the mechanical rate when they should have been charging me the bodywork rate for the dash. The noise from the rear end was still very apparent when I picked up the car; they never even drove it and decided I needed brakes. I believe I have been defrauded as I never got my old parts back and do not believe that I needed brakes and now it is going to cost me more to fix everything they have broken in trying to do repairs to my car. I have filed a BBB complaint as well as an FTC fraud complaint. More

I went in to ask a pricing on a new RX8, all I got was NOTHING but complete rudeness! The sales rep was obviously more concerned about going home than making a sale. He wouldn't even give me a quote! B NOTHING but complete rudeness! The sales rep was obviously more concerned about going home than making a sale. He wouldn't even give me a quote! Basically told me to get out because he wasn't interested in pulling out my credit record to make me an offer. Asked him if he would at least give me a ballpark figure, his response, "we don't make ball park figures. we only give exact numbers. now get out, I want to go home." Let me tell you something, I work at Microsoft as a manager, and I make more money in one xxxx month than that moron will make in a year, and I find so xxxx hard to believe that he would actually go and treat a seriously potential buyer as badly as he did. I can not believe that he is still working there. But the bad thing is that he's not the only bad sales rep, I spoke with another rep online via emails, and that rep was just as bad. These people have NO IDEA what customer service is about. Or how to make a sale in general. I DO NOT recommend anyone go here. WORST place to buy a car. might as well go and steal a car, you'll have a better time explaining yourself to the cops than you would trying to buy something from these idiots. If you are looking for a place that has GREAT customer service, try Freeman Mazda. They are absolutely woderful. Treat you complete respect, will do EVERYTHING they can do to answer all your questions and really know how to make each customer feel like someone and not just some joe blow. http://www.freemanmazda.net/ They're website is...not quite impressive, but they make up for it with great sales reps. More

I read the previous comment and still thought I'd give them a try. HUGE MISTAKE. They way undervalued my trade in and when I called them on it, the dealer got extremely defensive, derisive and plain rude. them a try. HUGE MISTAKE. They way undervalued my trade in and when I called them on it, the dealer got extremely defensive, derisive and plain rude. I experience poor customer service every day. But I expect that from a 16-year-old serving me fries at McDonalds, not from a "professional" salesman trying to persuade me to buy a $20,000 vehicle. Do not let yourself be bullied into buying something from these jerks. More