Town North Nissan

So it’s been several weeks now since we bought our car from this dealership. I now feel compelled to share our experience. We traded a truck in and the price they gave us was actually really great. Above from this dealership. I now feel compelled to share our experience. We traded a truck in and the price they gave us was actually really great. Above most of my expectations to be honest. The car was promised to be delivered to us since we are in Houston we were just gonna do a simple trade out look over each car, and go our way if everything looked great. The car was supposed to be delivered to us around 6 PM. The salesman called us around 730 or eight explaining that he was going to be late around 1030. The salesman then said he was still running late but on the way I told him it would be OK but we could do this tomorrow as it was already getting late. He ended up getting to my house with his girlfriend around 230 AM. Super weird imo. I asked him if we could look over the car over the next few days and make sure everything was good and he agreed and said that was fine. We did the paperwork and even left an expensive dash cam in the truck because we forgot to pull it out which we were later told that we couldn’t have it back because it was as is, which is fine, understandable, I guess. One of the tires was low on air when we received the car. After filling it up and waiting another day or two it was flat again. We took it to Discount and they said that they had a problem with the sidewall, not a puncture, and it had to be replaced. after multiple phone calls with the dealership and then trying not to help us out they finally agreed to pay half for a new set of tires. We did our research and got the lowest costs around $600 so they would end up paying 300$. But when it came time to replace the tires, they gave us half of their originally agreed-upon amount (150$) and that was it. Kind of a slap in the face really. Since then we have not received a phone call about the car. Any updates? No questions about our experience,no follow up, it’s been nothing. Over all I would not buy from them again. More

Jose Parra was my salesman and he was really great! He treated me with respect and worked hard to make the deal work. I give him a 5 star rating He treated me with respect and worked hard to make the deal work. I give him a 5 star rating More

Alex Arriola was excellent helping me buy a Pre-owned Jeep Grand Cherokee. I had never bought a car myself, he made the process pleasant and professional! The trade in process was easy and fair! I defin Jeep Grand Cherokee. I had never bought a car myself, he made the process pleasant and professional! The trade in process was easy and fair! I definitely recommend Alex for anyones next purchase! More

Timothy, our sales rep, was wonderful to work with. Very customer service oriented, honest, helpful and friendly. I would recommend him to anyone. Miguel, Finance Manager was also very nice to work wit Very customer service oriented, honest, helpful and friendly. I would recommend him to anyone. Miguel, Finance Manager was also very nice to work with. More

They are exceptional in customer service. They go to the extreme to make a customer happy. I'm super excited in my new vehicle! They go to the extreme to make a customer happy. I'm super excited in my new vehicle! More

Friendly and professional sales staff. Terrell Scott was very friendly and easy to work with. It was not pushy and was informative. I was there with my daughter, whose vehicle this was for Terrell Scott was very friendly and easy to work with. It was not pushy and was informative. I was there with my daughter, whose vehicle this was for. He was great at working with her and showing her just as much respect as he showed me. Not always easy with a teen. Next time we are looking for a used vehicle, I will certainly keep these guys in mind. More

Jose at North Nissan was wonderful to work with. I will for sure use him again and refer people to him. He is an all around great guy. I will for sure use him again and refer people to him. He is an all around great guy. More

Zach Doughty is a great salesman. Very honest, straightforward, and understanding. I was very happy to have Zach help me with my new car. I was always kept informed as he was helping Very honest, straightforward, and understanding. I was very happy to have Zach help me with my new car. I was always kept informed as he was helping me. I felt no pressure to buy and I liked that. So I will tell people to go see him at Town North Nissan. I hope he can sell me or someone I know a new car te next time. I know I’ll be in good hands with my buddy Zach. More

Jose Gutierrez is a great service advisor. The service department identified and fixed an issue caused by another dealership. Jose also gave me the information needed to avoid future issues wi The service department identified and fixed an issue caused by another dealership. Jose also gave me the information needed to avoid future issues with my vehicle. More