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Town and Country Ford

Charlotte, NC

4.8
292 Reviews
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5401 E Independence Blvd

Charlotte, NC

28212

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Showing 292 reviews

August 11, 2022

Bought car 12/28/22 Edge Titanium. Sales seemed good all the warranties were added but all the information is o or supposedly on a USB drive. No paperwork. Mainly the extras like Road More

by Derek
Recommend Dealer
No
Employees Worked With
Service Representative
Aug 18, 2022 -

Town and Country Ford responded

Hi Derek, We are disappointed to hear of the negative experience you had at our location. We would like to get some more details about this situation so that we can properly address it. Please contact our General Manager at 704-536-5600 at your earliest convenience.

Aug 18, 2022 -

Derek responded

Just need that communication between sales and service. If I had a loaner I would not have to have lost a days vacation. Plus the fact there is no owners manual and I had to pay for the one I believe is necessary makes it worse. And maybe after waiting for this tire all day a car wash would have helped as well. Common at all or most other dealers. Would call with a direct number to the GM or email. Thanks

July 21, 2022

Thank you for all the help with my Escape making sure that it runs properly on the role I gave all my things to you and the company specially the guy who had my vehicle in his control More

by msbarbara.walker4@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The guy who worked on my scape
Jul 23, 2022 -

Town and Country Ford responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

July 12, 2022

The dealership was very professional and responsive to our order for the new Ford Bronco More

by Cmcc200
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl
Jul 14, 2022 -

Town and Country Ford responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 11, 2022

If anyone is in the market for a new vehicle I highly suggest staying away from Ford Motor Company's Town and Country Ford Charlotte owned by Sonic Automotive. We purchased a 2019 Mustang GT carrying More

by quincyrollins
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Pierce (General Manager)
Jul 13, 2022 -

Town and Country Ford responded

Hi Quincy, We regret to hear that you are displeased with your recent experience with us. Our General Manager has reached out via email and would like to set up a meeting to discuss the situation. We look forward to hearing from you.

July 10, 2022

Excellent service. Prompt and professional. Kevin Gill was my attendant, he was prompt, friendly, professional and enjoyable to talk with. The service I had done was ex More

by Ausen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gill
Jul 12, 2022 -

Town and Country Ford responded

Ausen, we are so happy to read such a great review about Town and Country Ford! We look forward to your next visit! Take care!

July 01, 2022

This dealership is absolutely awful to work with. They are very friendly when your in the process of purchasing a vehicle from them but will hide needed and lie constantly if you try to get anything More

by Adem Bennet
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Pierce
Jul 08, 2022 -

Town and Country Ford responded

Thank you for taking the time and leaving this review. Unfortunately, we are unable to find your information in our system and do not have a record of you visiting our dealership. If you would please contact our management directly at (704) 557-0596, we would be happy to assist you. We look forward to hearing from you.

June 07, 2022

A special thanks to town and country Ford in Charlotte North Carolina. Their service department and their body repair shop have been excellent to work with. I would highly recommend this dealership! More

by brendatibodo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Kinslow
Jun 09, 2022 -

Town and Country Ford responded

Brenda, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you so much for taking the time to let the world know about your positive experience. Have a great day!

May 12, 2022

T&C has been my go-to for all maintenance and service on my 2012 Ford Escape since I purchased the vehicle new. 320,000 miles later and I've no complaints about the quality of the work they've done for me. More

by Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Worthington
May 13, 2022 -

Town and Country Ford responded

Davis, we are so happy to read such a great review about Town and Country Ford! We hope to see you soon!

May 10, 2022

Terrible service department for EVs. I called 6 weeks ago to get an appointment. They told me that they were backed up and the EV guy wasn't available until today. Had an 8AM appointment More

by Kburke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill W
May 12, 2022 -

Town and Country Ford responded

Hello, Thank you for taking the time to leave this feedback. We regret to hear that your recent visit to our service department was less than satisfactory. We apologize for the issues that you experienced during your visit, as well as for having to keep your vehicle overnight. Our General Manager would like to speak with you directly and work to make things right. If willing, please contact Charlie Pierce at 704-536-5600.

May 12, 2022 -

Kburke responded

If Charlie really wants to make it right, I'm in your system and you all can take the time to reach out to me. Asking a dissatisfied customer to reach out to your generic line and deal with routing, being placed on hold, and leaving a message is NOT taking ownership or demonstrating a real desire for you all to actually try.

April 14, 2022

Jonathan was excellent! He kept us up to date on the progress. He also helped us get some touch-up paint and made sure that it was in my car. Plus, he had my car washed! Tha More

by Ford Madam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Apr 16, 2022 -

Town and Country Ford responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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