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Town and Country Toyota
Charlotte, NC
1,133 Reviews
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1,133 Reviews of Town and Country Toyota
September 19, 2013
Vehicle: 2007 Honda Accord LX, ~76k miles. Date of Vehicle: 2007 Honda Accord LX, ~76k miles. Date of Accident: 08/22/2013 Body shop: Town & Country Toyota Collision Center, Charlotte, NC. Recommende Vehicle: 2007 Honda Accord LX, ~76k miles. Date of Accident: 08/22/2013 Body shop: Town & Country Toyota Collision Center, Charlotte, NC. Recommended by the insurance company. Damage: Rear bumper, Rear passenger side fender and door and rear passenger side wheel (clearly visible as tilted). All the damages were clearly explained to the estimator. Estimate: Next day, 8/23/2013, an estimate of $5,800 was provided. I verified at that point that all damages related to the wheel were also covered. I was told that the damage was marginal to the wheel. The estimator also mentioned that the insurance company has approved repairs up to $9,300. Estimated delivery date: 9/9/2013 Subsequent events: • One week or so before delivery I received a call from the estimator asking if the interior panel of the rear passenger door was damaged before accident. No, given that the impact/damage was clearly visible from outside on the rear passenger door, I expected the estimator to verify the inside as well before providing an estimate. • A couple of days before delivery I again received a call from the estimator stating that they have noticed a damage to the rear passenger wheel and it needs to be fixed and will require a week more to fix and the estimate was now $7,250. • On 9/13/2013, Friday evening, I was told that the car was ready to pick up. Total cost $8,644. $2,844 more than estimate, ~ 50% more than original. After complaining to the manager, I was told that given insurance requirements they are able to only do a visual/cursory appraisal and it is common in collision damages to have final costs significantly higher than original estimate. What is the point of the estimate if it is going to be exceeded by 50%? • After driving the car over the weekend, I noticed that the same wheel was making a loud noise when driven over 35 mph. I took the car back Monday morning and was told they will check and get back. In the evening, I was told that the wheel bearings are damaged and that they are waiting on parts. • After following up a couple of times, finally on 9/19/2013 I have picked up the car. Close to a month after originally submitting the cars to repairs. Final costs $8,858 or $3,058, ~53% above original estimate. • After a million requests, Town and Country provided a trade in value estimate of $5,500 i.e. $3,358 less than the cost to repair. • Over time, over budget and sub-par work. More
by Veersen
Employees Worked With
Justin Demers, Mike the Manager
August 15, 2013
It's been a few weeks since I bought my 2010 Prius from Koob at T&C Toyota. He was extremely knowledgeable about the car, went on a test drive with my wife and I, and ultimately sold us the Prius. My from Koob at T&C Toyota. He was extremely knowledgeable about the car, went on a test drive with my wife and I, and ultimately sold us the Prius. My wife and I asked a lot of questions and he was able to answer them all. He is a happy Prius owner and it was great to buy from someone who puts their own money, family, and safety into their product. I am a hard sell. I'm the kind of person who picks up an item, carries it around a store for an hour before putting it down and never looking back. After the test drive, my wife and I left to talk it over, and I came back the next day with my trade in and got the car. Koob just didn't sell me the car on the day of the test drive, he had me wanting it 24 hours later. Koob and David Parker (Finance Manager) even stayed after hours to accommodate the sell! I'll definitely buy from them again. Customer service is not dead! More
by imeadows
Employees Worked With
Koob D. Vajh
July 08, 2013
Buying a car from Town and Country Toyota was the best experience I've had buying a car. TruePrice was the best price after shopping for a car for days. Easy and fast buy. Most importantly, no games playe experience I've had buying a car. TruePrice was the best price after shopping for a car for days. Easy and fast buy. Most importantly, no games played for a sale. Town and Country Toyota definatley has my business! More
by Ss01312
Employees Worked With
Phyllis
May 30, 2013
waiting time is ridiculously long. it is all about sales and not what customer needs. would never go back for any service. not a good experience overall. and not what customer needs. would never go back for any service. not a good experience overall. More
by klmn
Employees Worked With
***
May 27, 2013
Someone greeted me on the way in and I had sales person helping me a few minutes after that. We were in and out the same day. All questions answered and left a happy customer helping me a few minutes after that. We were in and out the same day. All questions answered and left a happy customer More
by Msmith28211
Employees Worked With
James
March 21, 2013
Nightmare. This place is a joke, I found a used car on their website and called first thing the next morning and confirmed the car was available. The assured me it was and so I applied for financing and w their website and called first thing the next morning and confirmed the car was available. The assured me it was and so I applied for financing and was told I would be called back in less then an hour. 5 hours and many calls later I find out they sold the car I had committed to. It gets worse, they in so many words explain Internet sales are second priority to visitors to the lot. So I was s.o.l. I then ask for the GM of sales and he assured me they would "take care of me". He explained they had a great deal on a Camry that I should come see, we'll I drove all the way there and they said they were getting it cleaned up. Well 45 mins later they had no car at all and had been giving me the run around. The GM then refused to talk in person. This is the worst dealer experience of my life. They clearly do not value online sales or customers in general. Save yourself the trouble and avoid them. Go next door to hendrick, they are far superior in ever aspect. I did and got a better car at a better price. More
by Tsouthern
Employees Worked With
Sales, GM of sales and sales managers
February 22, 2013
Town and Country Toyota turned out to be the best decision my husband and I made during our car buying experience. We researched for weeks ahead of time and the price on the 2012 used Hyundai Elantra decision my husband and I made during our car buying experience. We researched for weeks ahead of time and the price on the 2012 used Hyundai Elantra with only 10,000 miles was very competitive compared to the rest of the market in Charlotte, NC. We came a day before our scheduled test drive because the price on the car was so good we knew it wouldn't stay on the lot long, and the sales representatives were very accommodating of our early arrival. Our man Charlie Greer met with us immediately and he had the best sales personality for people like us: just stand back and let us do most of the talking. :) I never felt pushed by Charlie and he answered all of our questions. We liked Charlie and the financial manager Alex Villeda so much that we ended up staying in their offices and talking well after the deal was done (and we only left the dealership because it was closing time.) I conducted weeks of research to make this purchase and my only goal was to feel no buyer's remorse, and my husband and I are very pleased with the entire process. More
by screech
Employees Worked With
Charlie Greer
January 16, 2013
We just bought a new toyota Rav 4 and our experience was wonderful. Dustin Keough found just the car I wanted. He was very knowledgable and a joy to work with. I will dfinitely buy my next car from Dustin a wonderful. Dustin Keough found just the car I wanted. He was very knowledgable and a joy to work with. I will dfinitely buy my next car from Dustin and Town and Country Toyota. -Carol More
by cwcaudill
Employees Worked With
Dustin Keough
November 05, 2012
Bill Coles listens to what you want/desire/need in an automobile, and he knows his inventory. When I am looking for a new or used car, I will not "tip toe" around what is the bottom-line. Bill Coles prov automobile, and he knows his inventory. When I am looking for a new or used car, I will not "tip toe" around what is the bottom-line. Bill Coles provides straight forward information that is important to me. Bill Coles puts me in the driver's seat and removes all the pressures of buying cars. I bought two from him, and I am looking forward to the next purchase. In addition to sales, the service department is second to none. Bret Rise is the reason I will continue buying Toyotas. Bret Rise was responsible for linking me up with Bill Coles. Thank you! More
by sacrena
Employees Worked With
William (Bill) Coles
October 24, 2012
We ultimately chose to purchase our second Prius from Town and Country Toyota Scion based on the shopping experience with Jack Daly. He is a good listener, never felt our time being wasted or misguided. Town and Country Toyota Scion based on the shopping experience with Jack Daly. He is a good listener, never felt our time being wasted or misguided. Mr. Daly delivered fast, after our second visit we walked away as proud owners of a new Prius. Please note our initial intention was to purchase another Prius within a couple of months, not the next day. We are grateful for the services Mr. Daly has provided, during and after the purchase. Mr. Daly was easy to reach on several occasions, and went above and beyond to provide with the information we have requested(road assistance 800 nr.) Best Wishes, Eugen and Monica Zah More
by eugenzah
Employees Worked With
Jack Daly
