Town and Country Toyota

Amazing Body Shop Experience! I had to take my car to the Toyota Body shop last week. It was the closest body shop and my front end bumper was dragging something. I dreaded it. I I had to take my car to the Toyota Body shop last week. It was the closest body shop and my front end bumper was dragging something. I dreaded it. I have never been to a dealer body shop. I thought they would take me to the cleaners. Eddie Sloop met me inside and took a look at my car. He showed me right away what the problem was...someone had backed into me in a parking lot apparently, and I didn't even know it. We thought we were going to have to replace the bumper and some split parts. He showed me the broken and frayed pieces. But he told me to wait inside and he was able to put it back together. I have no idea what he did, but in the end, he didn't charge me anything. Nothing! I couldn't believe it. It gave me great faith in the honesty and integrity of this body shop. I would trust them with any repair from here on out. That's what it comes down to--a matter of trust. More

Great Service Department I was in and out in a timely manner and was able to get my work done while I waited with their free wifi. Great service! I was in and out in a timely manner and was able to get my work done while I waited with their free wifi. Great service! More

Buyer My experience was worth it and we'll recommended for others .... I must have been a headache yesterday because I was extremely irritable... But my exp My experience was worth it and we'll recommended for others .... I must have been a headache yesterday because I was extremely irritable... But my experience changed my day around. Thankyou D'Andre Jackson you served your purpose and highly represented Toyota you know your stuff mister. Thanks again glad to be a buyer of Toyota More

Clueless service rep! I have two Toyotas that I bought and sometimes had serviced at Scott Clark. After a couple of frustrating experiences there (need to write a reviews I have two Toyotas that I bought and sometimes had serviced at Scott Clark. After a couple of frustrating experiences there (need to write a reviews on those) I decided to give Town and Country a try. I had received a safety recall notice from Toyota (the airbag thing) and wanted to get it taken care of. The service rep that answered the phone acted like she didn't know what a recall notice was. She said I would have to bring in the can so they could assess the condition and then I would have to come back if I needed a repair! The recall notice specifically says they will replace the airbag module at no charge. There is no condition to assess! After trying to reason with this person I finally gave up and called Scott Clark. I have an appointment there tomorrow. Will never call Town and Country again. They are completely clueless. More

Service prices on the website are deceptive Overall my experiences with Town & Country Toyota have been good. The service advisors are pleasant to deal with. Before my last visit, I went to thei Overall my experiences with Town & Country Toyota have been good. The service advisors are pleasant to deal with. Before my last visit, I went to their website to schedule the appointment and select what needed to be done. I selected the 50,000 mile service at a price of $59.95. When I arrived the upsale for additional service was made( I don't have a problem with this as it is easy to say no) howevere, when he quoted the price for the 50,000 mile service it was for $169.00. When I explained that the website said it was only $59.00, the advisor first said oh no way, then he back tracked and said that was only for the factory recommend service, for the extra $100, they would make sure my floor mats were attached and put a rainx treatment on my windshield. Really!!! More

Poor customer service My recent visit to Town and Country Toyota on South Blvd in Charlotte, NC was one of the most unpleasant service visits I have ever had. Please allow My recent visit to Town and Country Toyota on South Blvd in Charlotte, NC was one of the most unpleasant service visits I have ever had. Please allow me to explain. When I dropped my wife's car off I told Georgette and Trevor(not sure of his name) that I needed a ride to the train station and to be picked up at the train station after work. I said I would then pick up my wife's car, pay for the service and go home. They said no problem. The gentleman driving the shuttle took my name and said before you board the train call us and let us know so we can have someone waiting or en route to get you when you get to the train station. I called at 4:30 PM and a man in your service department answered and I gave him my full name and said, "I am on my way to you and I need someone to meet me at the train station." The gentleman said ok someone will be waiting for you. I got to the train station at 5:00 PM and waited. I also informed Georgette and Trevor that I did not have my cell phone because I left my phone at home. By 5:45 PM, no one showed, so I walked to the dealership to avoid the shop closing and then being without a phone or car. So I walked about 20 minutes from from the train station to the service department with my laptop. When I arrived I asked to speak with the manager. Trevor said a manager was not available. Then Trevor said my wife had spoken with Georgette earlier and told her I was going to pick the car up between 5-5:30 PM, so I did not need the shuttle. Now does that make any sense? Even so, I had personally spoken with someone and they told me the shuttle would be there for me and they were not. Trevor apologized and said he would adjust my bill because that should have never happened and he wanted to make it right. So after a few minutes he asks me to come over to the cashier and he begins to go over my bill. He rattled off 3-4 items and the retail price and then said he discounted them to the price I could see. The total bill came to $747.36 after his "adjustments". I told him I was too angry to speak right now. He gave me his phone number 704-290-6805. (He was careful not to write down his name) When I got home I recounted the story to my wife. We realized the total of $747.36 was the same total Georgette gave my wife on the phone around 3:00 PM. Georgette adjusted the bill for a coupon (20%) max of $150 plus a miscellaneous adjustment of $16.38 for a total $166.38. There was no further adjustment for the inconvenience of not being picked up. This is what is really the most offensive part of this story. Though I had been inconvenienced through no fault of my own, their employee felt justified lying to me and sending me on my way without so much as a sincere apology. Not only that when I reached out to the manager of the service department, I was totally ignored. I will never buy another Toyota vehicle. More

Excellent experience My friend had a great experience that I was able to witness with Ricardo Martinez a few months ago. I requested Ricardo because of how great of a pers My friend had a great experience that I was able to witness with Ricardo Martinez a few months ago. I requested Ricardo because of how great of a person he is and I just appreciate all of his and the teams hard work to get me in a car. More

Nothing but lies Told to come to this dealership at 2:00 pm for a test drive. Told vehicle was waiting and ready to go. Lies. Told to ask for Alex. When I found him, h Told to come to this dealership at 2:00 pm for a test drive. Told vehicle was waiting and ready to go. Lies. Told to ask for Alex. When I found him, he acted annoyed. Told vehicle would be brought to me after waiting around for 30 minutes. Lies. 3 hours later not even a phone call. Stay away from this place. Completely dishonest. More

Professional experience! What a great experience at Town and Country Toyota! My sales guy Jimmy was the best sales person I have ever dealt with! This dealership is very trust What a great experience at Town and Country Toyota! My sales guy Jimmy was the best sales person I have ever dealt with! This dealership is very trustworthy and they treat you with respect. This is most definitely the best Toyota dealer in Charlotte! I can't wait for my next purchase from them! If you need a vehicle see Jimmy at Town and Country Toyota and you will be amazed! More