Town and Country Toyota

1st time customer with Town and Country Toyota. I had a great buying experience with them. My saleman was Ricardo and he was the best. The whole staff was wonderful to work with and they will have I had a great buying experience with them. My saleman was Ricardo and he was the best. The whole staff was wonderful to work with and they will have a customer for life and I will recommend them to friends and family. Thank you for making my truck buying stress free. More

Highly advise AGAINST using Town & Country Toyota on South Blvd for vehicle service! My husband and I have taken our Toyotas to T&C for years for maintenance. We've typically had a mediocre experience, South Blvd for vehicle service! My husband and I have taken our Toyotas to T&C for years for maintenance. We've typically had a mediocre experience, but we trust Toyota to do good work, and it's convenient to our home. However, I will never be back - neither for maintenance nor to purchase a new vehicle (which I plan to buy 2 vehicles in the next few years to replace my two aging Toyotas). On my most recent visit in Oct 2023, I brought my 2011 Highlander in for a growling/propeller sound coming from the passenger side of the vehicle. I suspected a bad wheel bearing which had been validated by a tire shop in town. When I dropped off my vehicle, I informed Toyota that the tire shop diagnosed a bad wheel bearing, but I wasn't sure if it was the front or rear wheel. I was told the technician would validate the issue and then repair. I paid Toyota $1,200 to replace the front wheel bearing, and when I picked it up and drove home, the same noise was coming from the vehicle. I called and asked why I was still hearing the noise - did the technician drive the vehicle after performing the repair? At that time, my customer service rep Luis essentially cast the blame on me - stating that I brought it in and ask that they replace my front wheel bearing, and that I denied diagnostics. Not only was that not true (I told them I wasn't sure which wheel bearing was bad), but what an incredibly inappropriate customer service response. I asked Luis to speak with the technician so I could understand #1 how he confirmed that the front wheel bearing was actually bad and #2 whether he ever drove the vehicle to confirm the issue had been resolved. I was told the technician was busy but might be able to call me back. Never got the call back, so I filled out Toyota's guest survey. After that, I got a call back from Corey who offered to look at the vehicle again. When I brought it in for another look, I was informed that the rear wheel bearing was also bad and needed to be replaced, which would be another $1,200. When I asked whether the first technician actually confirmed my front bearing was bad before repairing it, I couldn't get a straight answer. He wasn't sure. And instead of taking ownership for their mistakes, Toyota asked me for another $1,200. Zero offer to complete the second repair at cost (since the first repair was potentially not needed). No offer to offset that cost in any way. Zero apology for the failure of my original customer service rep Luis to accurately communicate my issue at dropoff OR respond appropriately when I called. Zero apology regarding the lack of clarity about the first technician's diagnosis. Not only is Toyota charging astronomical prices for mediocre services (as I've come to expect), now they're absolutely ripping off their customers and destroying all trust and perceived integrity. Stay FAR away. (PS - Another shop in town repaired my bad rear bearing for half the price Toyota was going to charge me for the second bearing. And they informed me that the rear was so bad and dangerous that it was absolutely negligent for Toyota to let me drive my vehicle off the lot in it's current condition.) More

Town and Country was great to work with! Test drive late in an afternoon, pick up vehicle the next morning. Test drive late in an afternoon, pick up vehicle the next morning. More

Great experience at Town & Country Toyota. Salesman Jake Hindman was very knowledgeable, polite and helpful. Salesman Jake Hindman was very knowledgeable, polite and helpful. More

I've been dealing with this dealership since 2002 when I leased my first Camry. Since then I get a new lease and new car every 3 years. leased my first Camry. Since then I get a new lease and new car every 3 years. More

Very positive experience. All of questions and concerns were addressed. I would refer family and friends to this dealership. All of questions and concerns were addressed. I would refer family and friends to this dealership. More

Excellent staff with smiling hospitality, especially Mr Koob super friendly & knowledgeable. Absolute recommend for everyone Koob super friendly & knowledgeable. Absolute recommend for everyone More

Great staff very friendly. I was greeted as soon as I arrived. The jeep I inquired about from the website was still available. It was a busy day at the dealership. I retu I was greeted as soon as I arrived. The jeep I inquired about from the website was still available. It was a busy day at the dealership. I returned later to complete the purchase and pickup the jeep. The Jeep was cleaned and ready as promised More

Assistant service manager was visibly ill with bloodshot eyes, runny nose, sneezing, and coughing. Transmitted Covid to me. Terrible experience. If you are sick, don’t go to your job that requires you eyes, runny nose, sneezing, and coughing. Transmitted Covid to me. Terrible experience. If you are sick, don’t go to your job that requires you to interact with people. Stay home. Went to get car serviced, not to get Covid. More

Very unsatisfied. My son lives in Charlotte and I live in Winston-Salem. His 4Runner A/C wasn't working correctly (working intermittently). He took it to a shop and th My son lives in Charlotte and I live in Winston-Salem. His 4Runner A/C wasn't working correctly (working intermittently). He took it to a shop and they told him what they thought was wrong. They thought he could find the part in a junkyard so he took a picture of the relay box to see if I could find one here in Winston-Salem. However, I decided it might be better to take it to Town and Country, a dealer there. He didn't want to do so because he had heard bad things about them from friends. But in my infinite wisdom, I said it would be best to take it there. When the vehicle was "ready", my son went to pick it up and had to pay $750 to get it back even though the A/C now didn't work at all. Town and Country said he needed a new compressor plus about $6,000 more work and that they had put a relay in the relay box. So, I had my son bring it back to Winston-Salem and I took it to someone I trusted and use here. They looked at the relay box and said all of the relays were original - I took another picture. They asked me what Town and Country had done, I told them and they laughed. They also laughed at all of the recommended work and went over their suggestions with me, showing me everything that was on the car, Car was all fine and was in great shape. They showed me the schematic of the relay box, ordered the correct relay and put it in. I took pictures of where the new relay was installed and saved the old relay - the repair was less than $100. Afterwards, I called Town and Country and explained everything. They told me to send a text with pictures and what happened. I did. I waited and then called the guy and left messages 6 times over 3 weeks and no one ever called back. I even stated that I thought a good compromise might be to give me half of the money back in case there was some misunderstanding or the mechanic was new and made a mistake. Never heard anything. I'm doing a dispute with the credit card company, and Town and Country responded that my son had left happy with the service and they had fixed the car by replacing the relay. How could that be if Town and Country said they didn't fix it, recommended $6,000 more work to be done, and I turned around and took it elsewhere? How is that a satisfied customer? Wow, I'd hate to have been a unsatisfied customer - can you imagine. But, I will continue the process. I hate putting the name of the service advisor on here because I'm sure the process of not responding to me wasn't under his control and I blame the higher ups, not him. But this review requires me to put a name. More