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Town and Country Toyota
Charlotte, NC
1,133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,133 Reviews of Town and Country Toyota
January 02, 2019
New Car Buyers Beware – Do Not Purchase Extended Warranties We bought our 2016 Highlander NEW from Town and Country Toyota in October 2016. At the same time, we purchased an Extended Warranty to cover beyond t We bought our 2016 Highlander NEW from Town and Country Toyota in October 2016. At the same time, we purchased an Extended Warranty to cover beyond the factory warranty, from 36,000 miles to 80,000 miles. Unfortunately, our car was in an accident and was declared a total loss before it reached 36,000 miles. Though we received no benefit from that extended warranty, Thurmon Floyd at Town and Country determined that we should only be refunded 70% of over $2200 that we paid for the warranty. Consumer Reports has long advised against purchase of extended warranties. Our customer experience with Town and Country Toyota just reinforces that nobody should ever waste their money on these extended warranties. More
by John, from Charlotte when we bought
Employees Worked With
Thurmon Floyd
December 31, 2018
Care for my concerns Your Dealership has the best personel for the customers car care. They are polite and helpfull and pay attention to the customers concer about the veh Your Dealership has the best personel for the customers car care. They are polite and helpfull and pay attention to the customers concer about the vehicle . They know their job and do it in a professional manner. More
by afqar37
Employees Worked With
Kevin Jaquez
December 31, 2018
Above and beyond They were very quick and willing to accommodate what we needed. I had a migraine earlier that day and wasn't feeling great and also had an appointmen They were very quick and willing to accommodate what we needed. I had a migraine earlier that day and wasn't feeling great and also had an appointment to meet my daughter so we were very rushed and they made it happen effortlessly. We are over an hour away and will go back! More
by bpage
Employees Worked With
Stephan
December 31, 2018
Highlander service Brought my highlander in for 65K mile service. Jaden did a good job recommending only the services needed. Some of the services recommended by Toy Brought my highlander in for 65K mile service. Jaden did a good job recommending only the services needed. Some of the services recommended by Toyota I had recently had done so we didn't want to do them again. Thanks for saving me $$ More
by Valerie
Employees Worked With
Jaden
December 31, 2018
Service on My Canry The service was excellent due to the Service Rep. Chastity. She managed my service appointment efficiently and provided clear explanations of what was The service was excellent due to the Service Rep. Chastity. She managed my service appointment efficiently and provided clear explanations of what was being done to my car. More
by Kobe24
Employees Worked With
Chastity Rodriguez
December 29, 2018
Excellent service They make things easy. In and out and they take care of you. I would go back each time for my service. Have a good day. They make things easy. In and out and they take care of you. I would go back each time for my service. Have a good day. More
by Kingking
Employees Worked With
Me. Le
December 29, 2018
good service They where very quick and respectability,the wating area was very nice and clean ,my overall vist was good. I felt right at home ,I will always be a T They where very quick and respectability,the wating area was very nice and clean ,my overall vist was good. I felt right at home ,I will always be a TOWN AND COUNTRY CUSTOMER. More
by BIGBOY04
Employees Worked With
CHASTITY
December 28, 2018
Customer Service Exceptional Great Customer Service from the beginning to the end (from entrance into Service Area to shopping in Auto Parts to waiting area to exit. Floor care m Great Customer Service from the beginning to the end (from entrance into Service Area to shopping in Auto Parts to waiting area to exit. Floor care matt may need to remain until car delivered, although doesn't change how very satisfied I was. More
by Bessey
Employees Worked With
Ezra
December 22, 2018
Amazing Service Service experience is exceptional from drop-off to pickup. Staff is courteous and professional and has never pushed unnecessary services. There is n Service experience is exceptional from drop-off to pickup. Staff is courteous and professional and has never pushed unnecessary services. There is no chance we will take our car anywhere else. More
by gisgo
Employees Worked With
Kevin, Cashier
December 22, 2018
Service experience was very smooth. Service was performed as scheduled and completed on time. Staff was courteous and friendly. Town & Country is Highly recommended. Even though it was r Service was performed as scheduled and completed on time. Staff was courteous and friendly. Town & Country is Highly recommended. Even though it was raining, vehicle was washed and ready for me! More
by Tacoma2018TRDPro
Employees Worked With
Robert
