Towne Ford

We bought here; happy we did We visited Serramonte Ford, Veracom Ford, and Towne Ford when shopping for our 2015 Mustang GT. Towne Ford salesperson was far and away the most know We visited Serramonte Ford, Veracom Ford, and Towne Ford when shopping for our 2015 Mustang GT. Towne Ford salesperson was far and away the most knowledgeable. We got exactly the test drive we wanted (town and freeway) in the car that we wanted (GT convertible). When we came back to purchase the car, I suggested a price which I thought fair and they sold to us for just $200 more. My only complaint is that paperwork took a couple of hours even though we had a check in hand. More

Bait and switch. Got quoted on a 2013 Fiesta with a $3,000 rebate. It was much lower than my local dealership, so I double checked and was assured it was the correct price. I called and specifically $3,000 rebate. It was much lower than my local dealership, so I double checked and was assured it was the correct price. I called and specifically talked to the agent quoting, telling her than it was a fairly substantial drive for me and I wanted to be double sure. Again, I was told it was absolutely the correct price and to just talk to Wilson when I got there. Well, when I got there Wilson was always busy, so I got a salesman. After a quick test drive, despite having told him the price I was expecting within the first 5mins, I was told it was a mistake and that the best they could do was adding multiple maintenance agreements onto the price as well as financing the car through them being required. The two maintenance agreements that had to be added were exactly the cost of the $3,000 that rebate I was told I should receive. Despite the fact that I had a detailed email on the car price, and a detailed "out the door" price, neither of those were honored and I received nothing other than, "The price was a mistake." More

Visited this dealership twice to test a Mustang GT. On the first visit, the salesman was more interested in telling me how the car could be modified than he was in giving us a drive - he let us go three b the first visit, the salesman was more interested in telling me how the car could be modified than he was in giving us a drive - he let us go three blocks down a busy city street, and then back. On the second visit, I specifically called ahead to request a test drive on the highway as well as the city. I was told that traffic was bad on the highway, but if I wanted it, that it could certainly be done. After driving nearly a half hour out of my way to get to the dealership, the salesmen said I could take the car "down three lights and back" - when I pointed out the phone conversation, I was told that he didn't want to deal with the traffic. Overall impression I got was that the salesmen didn't care at all about customer service, and only cared if you wrote them a check. More