
Towne Ford
Redwood City, CA

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86 Reviews of Towne Ford

Great Experience! Go see Kevin at Towne and Ford RWC! KEVIN IBARRA was amazing!!! We just had THE best experience at Towne Ford in Redwood City! We have been looking for a car for weeks and working with K KEVIN IBARRA was amazing!!! We just had THE best experience at Towne Ford in Redwood City! We have been looking for a car for weeks and working with Kevin was not only a much better experience than any other dealership we visited, he was SO knowledgeable! He knew so much about the cars, was able to speak to all the features, and really highlighted the pros and cons of the models we were looking at. Super real and down to earth- NOT a pushy salesperson! You could tell he really has the customers best interest in mind! We were sold! Then it got even better when he and the manager gave us a great deal and explained all of the terms (about 100 times and answered ALL of my questions)! Then we worked with Zach for the final payment etc and I never thought paying for something could be such a great experience! Total gem!!! At the end we needed my husband's fathers signature on our trade in and Kevin offered to drive to Benicia(1.5hour drive) to get it so we wouldn't have to come back the next day! Terrific, knowledgeable and customer-first staff! Our experience was just amazing! Not to mention it is a family run business which makes it THAT much better! If you are in the market for a new car, I highly recommend stopping by Towne and Ford in RWC and ask for Kevin!!! More

Awesome Customer Service! I had the best experience working with Kevin! He has a deep knowledge of the vehicle and was able to help me determine the best car for me. He listene I had the best experience working with Kevin! He has a deep knowledge of the vehicle and was able to help me determine the best car for me. He listened to everything I wanted and gave me great advice. He responded quickly and was always available to help, even after I bought the car. He got me up and running on how to navigate the Snyc interface and all the tech. Anything I needed, he was there. More
great community dealer have purchased cars (eFocus and CMax Energi) over the years as well as used this dealer's service department and have always been satisfied with our e have purchased cars (eFocus and CMax Energi) over the years as well as used this dealer's service department and have always been satisfied with our experiences More
Great Service Team Scot Oborn takes great care in setting realistic timelines, clear communication and proactive updates on service of my Fords. Getting your car servic Scot Oborn takes great care in setting realistic timelines, clear communication and proactive updates on service of my Fords. Getting your car serviced always takes extra planning, Scot reduces the stress of getting service. Towne has serviced my Fords since 2003. Thanks More
A Trusted Service Department We have been taking our 2005 Mustang & 3013 Edge to Scott in Service for over a decade. His behavior is consistently professional & friendly. He ta We have been taking our 2005 Mustang & 3013 Edge to Scott in Service for over a decade. His behavior is consistently professional & friendly. He takes the needed time to explain what was done to our cars to keep them safe & reliable. Both cars have just needed service since we purchased them. More
We love Town Ford!❤️ Town Ford is always so nice and efficient when we go for anything we need! I trust them completely. Service department is awesome! Buying a car is eas Town Ford is always so nice and efficient when we go for anything we need! I trust them completely. Service department is awesome! Buying a car is easy, fast and calm. There isn't the pressure that usually goes along with buying or leasing a new car! I strongly recommend joining the Town Ford family when buying your new car. 😉 More
Worse Service Dept EVER They ALWAYS have excuses for your vehicle not being ready when promised. They try to sell you things you do not need. Never fixed the problem I took They ALWAYS have excuses for your vehicle not being ready when promised. They try to sell you things you do not need. Never fixed the problem I took it in for nor did they ask me to bring it back. They DO NOT call you back when they say they will. Just don't do business with this dealership because it WILL effect your health one way or another. And for those of you that have a diesel, they NEVER have enough mechanics to work on your vehicle. Saramonte Ford doesnt have any diesel mechanics either. Your best bet is either Sunnyvale Ford or go to Murrays Auto in San Mateo, Kerin knows diesel trucks and the newer diesel engines. Save yourself a huge headache and steer clear of Towne Ford. More
RECALL from the time I drove in to the time I picked up my car all went very smooth every body was friendly and helpful. the shuttle driver was the best, ver from the time I drove in to the time I picked up my car all went very smooth every body was friendly and helpful. the shuttle driver was the best, very nice guy More
GREAT FROM THE TIME I CAME IN ALL THE EMPLOYEES WERE VERY HELPFUL AND FRIENDLY. I HAD AN OIL CHANGE. THEY GOT IT IN AND OUT REALLY FAST. THEY EVEN WASHED MY FROM THE TIME I CAME IN ALL THE EMPLOYEES WERE VERY HELPFUL AND FRIENDLY. I HAD AN OIL CHANGE. THEY GOT IT IN AND OUT REALLY FAST. THEY EVEN WASHED MY CAR. BEING A FORD DEALER I WAS VERY SURE ALL THE THINGS AND OIL CHANGE THAT WERE DONE WERE TOP NOTCH. LOUISE More
Always the best The service department is the best. Scot Oborn has taken care of my 2017 Escape, 2008 Escape and before that my Taurus. I am so glad to know I can de The service department is the best. Scot Oborn has taken care of my 2017 Escape, 2008 Escape and before that my Taurus. I am so glad to know I can depend on Towne Ford for whatever needs I may have in making sure my car is taken care of. Thank you Scot! More