Towne Hyundai

Very accommodating with my schedule - totally worked with me to put me in a new vehicle with terms I could afford - love the car - love the dealership! me to put me in a new vehicle with terms I could afford - love the car - love the dealership! More

I have been around Towne for a long time. I can't believe all the hard work everyone did on my behalf. I will be eternally grateful for everything and am a life long customer. Very professional but also the all the hard work everyone did on my behalf. I will be eternally grateful for everything and am a life long customer. Very professional but also the employees are great people and very compassionate about the needs of the customer. Thanks to all so very much. God Bless More

Being a new car buyer I was'nt sure of what to expect and had always heard of stories about sales people in dealerships. I was referred to Jake Hughes by a friend of mine. When I arrived at Towne Hyundai I had always heard of stories about sales people in dealerships. I was referred to Jake Hughes by a friend of mine. When I arrived at Towne Hyundai I met Jake and he was very personable, I was also introduced to Dave Smith who helped me with questions I had about the 2013 Hyundai Genesis Coupe. Once I drove the car I absolutely loved it!!! We sat down with Dave Smith and Jake Hughes and they were great! I didn't feel pressured like the stories I had heard if anything they made me feel comfortable which I greatly appriciated. Dave and Jake found my car quickly in the color that I wanted and could't wait to go pick it up. I am now a new Hyundai owner and love my car!!! These two guys did a awesome job and definately will have my great reviews to anyone that is looking into getting a new car. Thank you Jake& Dave and the employees of Towne Hyundai that made this a great experiance!!!! Laura Panico More

Fred was great!! He really helped us out with the price of the car and also showing me about all the things in the car!! I would definatly refer people to him!! of the car and also showing me about all the things in the car!! I would definatly refer people to him!! More

This is the second car i have bought at this dealership. Jake was very nice and knew theproduct he was selling. He made the car buying experience pleasant and did not make you feel pressured and worked hard Jake was very nice and knew theproduct he was selling. He made the car buying experience pleasant and did not make you feel pressured and worked hard to get you what you wanted and needed, More

Fred was great, no pressure down to earth sales pitch. Definitely worked out a lot of options and prices for me. Explained aspects of the car in an objective way. Listened to what I wanted/said and I di Definitely worked out a lot of options and prices for me. Explained aspects of the car in an objective way. Listened to what I wanted/said and I didn't feel like i was getting pushed towards anything I didn't want. Which I liked, hard selling is 100% a way to get me to walk out the door. I felt comfortable with the whole process and he got me a really good price. Great work. More

My wife and I were looking to replace our only car, which My wife and I were looking to replace our only car, which had “died” without warning, and was too old to justify getting it repaired. We wanted My wife and I were looking to replace our only car, which had “died” without warning, and was too old to justify getting it repaired. We wanted a 2012 Hyundai Elantra Limited with the optional Technology Package in either Indigo Night or Midnight Black. These particular models are extremely difficult to find in New Jersey, and we were told by some dealers to expect to wait at least a month or two, given the high demand for the bestselling Hyundai Elantra. The prospect of renting a vehicle for such a long period was not one we were happy about. We had been renting a car for more than a week when we walked into the Towne Hyundai dealership late on a Friday evening, perhaps an hour or so before closing, and ran into Joseph Ippolito by chance. Within a few minutes of conversation, during which Mr. Ippolito asked us about our needs, he had located a suitable vehicle for us. There was no pressure at all to make a decision, but the excellent price offered by him — which was very competitive with the numbers I had seen while doing research on the Internet — made it very easy for us to agree to purchase the car. The vehicle was to be delivered the following week, but I asked Mr. Ippolito what he could do for us should the delivery be delayed. He immediately offered us a loaner vehicle in the event that we had to wait longer than expected. The way things worked out, we ended up with the loaner for more than two weeks — adequate proof of the emphasis that Mr. Ippolito, and his associates Dana and Fallon, place on customer service. We found out only after the fact that Mr. Ippolito was Salesperson of the Year at Towne Hyundai. Going by our experience, however, I would not at all be surprised if prospective customers hear about him by word-of-mouth and regularly seek him out. All in all, a wonderful car-buying experience! More

honest, frendly,did what he said he would,no complaints honest, frendly,did what he said he would,no complaints whould consider buying a car again from towne. this was my second purchase. thank you honest, frendly,did what he said he would,no complaints whould consider buying a car again from towne. this was my second purchase. thank you More

This was a very good experience. I was working with Maxon Hyundai on Rt 22, but Jen was able to get the car for me (on Joe's behalf). She alerted me as soon as it was in. Falon was great with introdu Maxon Hyundai on Rt 22, but Jen was able to get the car for me (on Joe's behalf). She alerted me as soon as it was in. Falon was great with introducing us to people and helping us with the paperwork. Chris was very good in that process and working out the deal. Joe was nice too. I forget his name, I think Javier, but the man who put together the lease paperwork for me was good too. More

After I had my 2011 Elantra for several months, I didn't feel I was getting the gas mileage that was advertized (34-40 MPG), and that I was told I would be getting, at the time of purchase.So I filled the t feel I was getting the gas mileage that was advertized (34-40 MPG), and that I was told I would be getting, at the time of purchase.So I filled the tank up myself, recorded the miles on the odometer, went on a trip (3hours no stop and go)I refueled my tank, and did the simple math of dividing the number of gallons used into the miles traveled. I was shocked to see I only got 29 miles per gallon (MPG)on this trip. Then I began testing around town (stop and go)to find I was only getting 22-25 MPG. I was not happy so I returned the car to Ken GOSS (service manager)for repairs,adjustments etc.He said he would call me once the car was ready. That night I called him find out my car was ready, and went to pick it up. Several weeks latter I was going on another trip and dicided to test the mileage again because it didn't seem much if any better. On this trip I got 28.5MPG. When I got back from the trip I began my tests again to find NO improvements. I began trying to contact Ken Goss by phone so I could return my car again, only to be placed on hold,disconnected when I gave my name. When I finally was permitted to leave a voice message on Ken's phone,he NEVER returned my call. Finally, one night Ken pick up the phone when I was forwarded to Service. He did not apologize for not returning my calls and developed an attitude when I wanted another appointment. Well car returned,later that at night still no call that it was ready, so I called to see if I could pick up my car, and was told it was ready. When I came to pick up the car I was given a report and told by one of the service workers, Ken had taken the car out on the Interstate, around Dover and then did a combination to the two and it tested out fine. It had all been a run around. After several attepmts to contact Ken, I finely got him. I told him I tested the Elantra again, and there was NO IMPROVEMENT in the MPG, what do we do now? He said he did everything he can do, the car's computer indicates it getting the correct MPG and besides that, "the advertized MPG (34-40) was an estimate"!I told him I understand what he is saying is, to bad. I then asked to speak with the ownwer or manager, he said that will not change anything. I said what about Hyundai's Corporate Office. He said I could try but he doesn't think that will change anything either. I contacted Corporate and was told to take it back to the dealer and tell them to check the fuel lines (are they kidding) and a computer (I forgot the name). Well, it was the same again, placed on hold,disconnected,no returns when I did get Ken's voicemail. Next I just made an appointment, told Towne what Corporate said to do, and dropped the car off. Well, you guessed it, no call to tell me anything, I picked the car up and NO IMPROVEMENT in the MPG. I have bought 5 Hyundai's 4 at Towne, and this is the last one I will ever have. Now, I will begin contacting others to start documenting all the Elantra's (HYUNDAI's)that are not getting the gas mileage that was advertized. I have also looked into beginning Legal Action, to resolve this nightmare. I drive 22,000-24,000 miles a year (watching my kids compete athletically for their colleges),and before I bought the Elantra, I calculated saving $3500 per year (compared to what I was driving) over the 5 years I planned on keeping the Elantra. Each of my daughters purchased Hyundai's upon graduation, but I can asure you my son will NOT! I promiss NOT to go away until this matter is resolve, to MY SATISFACTION. You may consider speaking to Joe Ippolito for some background. If Ken Goss were employed with me, he would be gone, though the MPG is not his fault, the POOR customer service is, and the run around is NOT acceptable! More