Towne Hyundai

This dealership is the last stop after a row of dealerships but should have been my first. After shopping at Honda, Kia and Nissan first, I expected Hyundai to be the friendliest dealership judgin dealerships but should have been my first. After shopping at Honda, Kia and Nissan first, I expected Hyundai to be the friendliest dealership judging by their great commercials. Boy was I wrong. Towne Hyundai was a mad house and the first thing my salesperson asked before ever telling me his name was "are you buying a car today?". From what I saw of the dealership, no one was treated well. To add insult to injury with all the comotion in that place I saw one manager in the center glass office practicing his golf swings (while watching his reflection), kicking his feet up on the desk and either texting or playing video games while customers were waiting. Some people said they were waiting upwards of 6 hours before taking home their new cars but judging by their one manager that looked like the highest ranking person in the dealer you would never know everyone else was miserable. Perhaps my money was no good there or maybe I should have complmented the golf swings & Ms. Pacman game skills the manager there was practicing to be taken seriously!?! I loved the car and bought it at Hackettstown Hyundai from a guy named Dean who was much more concerned with getting me the right car than what he looked like in a mirror swinging a golf club like I saw at Towne. Hackettstown also didn't charge me an extra 2000 DOLLARS like Towne tried to charge me for absolutely nothing other than the "car is hard to get". More

Thus far my experience with the dealership has been positive. They located a car that met my specific requirements and delivered in the promised timeframe. The price we discussed was the price I ultima positive. They located a car that met my specific requirements and delivered in the promised timeframe. The price we discussed was the price I ultimately paid with no last minute surprises. My only negative experience was having to wait over three hours to pick up the car even though I had made arrangement to pick it up on the date and at the time the dealer suggested. They were, however, apologetic and compensated me for my time by providing an additional year of free service. Javier and Eddie were great to work with and I would not hesitate to recommend them to a friend or family member. More

If you want a headache while, during and after you purchase a vehicle this is def the dealership you want to visit! THEY ARE BY FAR THE WORST PEOPLE I HAVE EVER DEALT WITH!!! My family purchased tw purchase a vehicle this is def the dealership you want to visit! THEY ARE BY FAR THE WORST PEOPLE I HAVE EVER DEALT WITH!!! My family purchased two cars from them, and the last words I heard from the customer relationship manager was "Soliman the General Manager doesnt want to deal with you anymore because he knows youll never buy from us again, and I was the last person willing to help but i dont care anymore because your saying youll never buy from us again" and then he hung up. (the reason: they took our car in to fix a one inch scratch 7 days later they return it with the whole bumper scratched up) when i call to get situation straightened out all they do is lie, when they finally reassure me theyll take care of it, i get the car back 4 days later with the same problem they didnt do anything!!! took the car messed it up and now wont fix it.... NICE WAY TO TREAT SOMEONE THAT PURCHASED TWO VEHICLES a bunch of no good thiefs work here, DO NOT PURCHASE A CAR FROM HERE I GUARANTEE YOULL REGRET IT!!!!!!!! More

The wonderful team at Towne Hyundai is top notch! They all treated us with the utmost respect and excellent customer service. I am truly grateful for my salesman and his team for their dedication and resp all treated us with the utmost respect and excellent customer service. I am truly grateful for my salesman and his team for their dedication and response to our purchase. We had a 5 star experience with the quality of service we received while purchasing our new SUV. I would recommend this dealership to all my friends, of which I believe one did make a purchase. Our experience is what every customer should expect and receive. Thank you! More

thought I bought a new car at a great price. Was promised within 2 weeks After 5 weeks and many lies no car could be located. I then had to wait 1 week to get my deposit returned. VERY POOR cust promised within 2 weeks After 5 weeks and many lies no car could be located. I then had to wait 1 week to get my deposit returned. VERY POOR customer service. Had bought 1 car from them and will NEVER return there. More

We knew the specific vehicle we needed: the Hyundai Azera Limited, with a power tilt and telescoping steering wheel so Mom could climb in and out. We selected the vehicle and sat down with the salesman. Af Limited, with a power tilt and telescoping steering wheel so Mom could climb in and out. We selected the vehicle and sat down with the salesman. After telling him we were buying the car, he began a song and dance. He first started with an "Added Marked Value" price bump of $2,000 over MSRP. He asked ME to prove their internet price; told me his manager might not approve the internet price; told me to go to the computer and search for their internet price; told me I was a smart man and didn't want to insult me; told me to make him an offer. They had the car sold. All they had to do was print a retail buyer's order for the internet price, and they would have had a check and we would have taken the car that night or the next morning, but they just refused to write up their internet bid price as a deal. We went to Sansone, in Avenel, and drove off with the car in less than an hour - they had done up all the documents before we got there, honoring every oral word they said. More

fred onorato was a great saleman for me.. I did my homework online and made a committed offer and I took the car home..he was very professional and kind..it was probably the most knowledgble sales per homework online and made a committed offer and I took the car home..he was very professional and kind..it was probably the most knowledgble sales person iv ever met..knew his product verrrry well.. ''mjk'' it seems like you we're just trying to get another 10 dollar gift card..its very high volume there.if you have to wait a little bit, it's worth the good deal. More

I was extremely disappointed with the unprofessional conduct the new sales department was during an invitation to test drive a Hyundai vehicle. I received a brochure to receive a $10.00 gift card to tes conduct the new sales department was during an invitation to test drive a Hyundai vehicle. I received a brochure to receive a $10.00 gift card to test drive a vehicle at Towne Hyundai in Denville, NJ. Bring friends & family was what the brochure stated. I brought a friend with me, we arrived around 7:30PM, and a salesman named Hector greated my friend. She received her gift card, but did not test drive a car. I was the person who received the brochure and invitation, but was neglected by Hector, even though I was the one interested in test driving a vehicle and possibly purchasing one from this dealership. After over 1/2 hour of being ignored, I was greeted by another salesman named Fred Onorato. At first, he acted very professional, was courteous, and stated he will allow a test drive of a vehicle of choice for me and I would receive a $10.00 gift card. After testing a new "Genesis" vehicle, Fred was rude to stop dealing with my friend and I, and began to interact with two other clients, without even asking or stating he was doing this. After over a 1/2 hour sitting listening to Fred and the other two clients telling stories, my friend and I were about to leave. Fred finally finished with the clients and never apoligized for being inconsiderate, but sat down to answer my questions regarding the test drive vehicle. Fred was a high pressure salesman, does not make you feel comfortable to deal with him or the dealership. Fred is very selfish, unprofessional, unethical, and almost had a tantrum right in front of me since I did not buy a vehicle that evening. He complained that he spent time with me and I must buy a vehicle from him, I feel he is only thinking of himself and his wallet, and not of making a friend/good client for the dealership. When I stated I needed more time to make up my mind, I was harrassed for over an hour that evening why I'm not buying a $40,000.00 vehicle and taking it home that night without any further considerations. I felt I was being strong armed to purchase a vehicle, even when I stated to Fred that the price was too high, my trade-in they low balled, the vehicle they priced for me had accessories I didn't want or need, they wanted me to buy and take in possession a vehicle I could not see since it was too dark to view, it was about 10:30PM at this point, nor did I test drive this vehicle, and Fred would not back down and take a "No" I'm not purchasing a vehicle tonight nor placing a deposit on a vehicle that I might not want. The evening ended poorly, I did not enjoy being in this dealership, would not trust the employees at this dealership, and I thank the Lord I found out this before I purchased a vehicle at Towne Hyundai and if I had a problem or issue, that I would be rudely ignored and would have to solve my problem on my own. When I finally began to leave, and after reminding Fred over a dozen times regarding the gift card, Fred stated he did not have one to give me. I phoned to follow-up regarding when I could receive my gift card since I complied to the rules on the brochure, Fred could care less about the gift card and continued to harrass me about purchasing a vehicle from him. I would just say stay away from Fred Onorato, and be careful if you ever do business with this company, since I caught them in many lies, refused to take my phone calls, and caused me duress when all I wanted was to get my $10.00 gift card I was promised from when I first test drove a vehicle from this dealership. More

Sent out Internet requests to all the north jersey Hyundai dealerships for a 2011 Sonata LTD. Towne's Internet Sales Mgr, Hector Colon, was very responsive and came back with a fair price, that even Hyundai dealerships for a 2011 Sonata LTD. Towne's Internet Sales Mgr, Hector Colon, was very responsive and came back with a fair price, that even included all the so called hidden fees other dealerships fail to reveal in most requests. We went to the dealership and worked with their salesperson Lee Frucci. He was great to work with, very knowledgeable and helpful. Could not have had a better experience. Would highly recommend dealing with them and especially Lee. More

GREAT EXPERIENCE! GREAT PRICE! NO HIGH PRESSURE SALES/ VERY HAPPY WITH OUR PURCHASE AND THE EMPLOYEES WERE FRIENDLY AND HELPFUL! I travelled 2 hours to purchase this car as there was no dealership in my n VERY HAPPY WITH OUR PURCHASE AND THE EMPLOYEES WERE FRIENDLY AND HELPFUL! I travelled 2 hours to purchase this car as there was no dealership in my neighborhood that offered all the rebates and incentives that were offered at TOWNE! More