Towne Hyundai

This is my fifth lease from Towne Hyundai, and sadly it will be my last. I worked with the same salesman, Sonny, and trusted him — which turned out to be a serious mistake. After returning my Santa Fe w will be my last. I worked with the same salesman, Sonny, and trusted him — which turned out to be a serious mistake. After returning my Santa Fe with over-limit mileage, Sonny offered me a Tucson lease for $600/month with $4,000 down (4 years). He promised, ‘Don’t worry, I’ll get you out of this lease in a year with a better, cheaper deal.’ On that promise, I agreed. Now, a year and a half later, he says there’s nothing he can do. Every option he offered me was worse than the last: first he told me to buy the Tucson I’m leasing for over $50K; then he suggested moving me into a “cheaper” Elantra lease, which still added up to over $50K; finally, he said he could put me in a used car — same overpriced situation. No real solution, just more ways for me to lose money. The Tucson itself costs about $25K new, yet I’ll pay over $32K in lease payments — and if I buy it at the end, they want another $20K, meaning I’d pay $50K+ for a $25K car. This feels deceptive and predatory. Do not rely on verbal promises here — get everything in writing. I was a loyal customer for years, and I was taken advantage of. Towne Hyundai has lost all my trust. Avoid this place. More

Sales is great as you would expect. Based on multiple experiences, service is a nightmare to get an appointment when you actually need it. The business process within their service depa Based on multiple experiences, service is a nightmare to get an appointment when you actually need it. The business process within their service department is broken. I had loyalty towards them but not anymore after 3 attempts at different points in time to get an appointment, when I needed it most. I'd rather go to a more consistent and reliable local garage. The service department itself is good once you are the lucky recipient of the coveted appointment. More

My wife and I have purchased or leased several cars here now. The process has been a pleasure. We recently leased a car for our daughters and worked with Hunter. He was accommodating, personable and prof now. The process has been a pleasure. We recently leased a car for our daughters and worked with Hunter. He was accommodating, personable and professional. I hope to work with him again in the future. Wonderful experience! More

A huge Thank you to Joe Ippolito and his team! They are amazing and go above and beyond. I leased my 4th Sonata today and they made the whole process stress-free. They are so kind and give top not They are amazing and go above and beyond. I leased my 4th Sonata today and they made the whole process stress-free. They are so kind and give top notch Customer Service. More

Avoid this place and buying a Hyundai at all costs due to the class action lawsuit for their engine failing. One of the most unethical service departments out there. My car has been consuming ALL THE ENG the class action lawsuit for their engine failing. One of the most unethical service departments out there. My car has been consuming ALL THE ENGINE OIL ONLY after 700 miles so I brought it in for oil consumption tests. First they overcharged me twice for services but thankfully I had my calls recorded and they contained to ignore my calls and texts. Then Terry refuses services for the car repairs and process to say "Keeping like this or you can take the car elsewhere for service". This was reported to the dealership manager. But then I brought it my car for the second oil consumption test and they refused to top off the oil and the service manager Erine goes on to say "I don't want to speak with him, he is just playing games" the proceeds to assault me by putting his hands on me and pushes me out the door while refusing service. Then they refuse to issue the check for the refund and stating to never come back to this dealership given I have reports them to Corporate for their 4 instances of unethical practices and negligence. More

Dealership and service department are incompetent. Bought a brand new Tucson 25 a couple weeks ago and there’s is a clicking above my head. They attempted to fix it 2 times now and no success. It is s Bought a brand new Tucson 25 a couple weeks ago and there’s is a clicking above my head. They attempted to fix it 2 times now and no success. It is still clicking! They act like the problem is no big deal. It’s a brand new car there should be nothing wrong with it. They have had the car longer than I have. AVOID THIS DEALERSHIP! More

I worked with Jose and he was so nice and took care of everything very well. He showed me everything about the Hyundai Elantra I was interested in and answered every single one of my questions. He is such everything very well. He showed me everything about the Hyundai Elantra I was interested in and answered every single one of my questions. He is such a genuine guy who really values his customers. I just took my new car home yesterday and I love it so much. The whole staff there was kind and friendly. I highly recommend this dealership and especially Jose! More

I stopped in because I had a problem with my GPS system, I spoke with Hunter and not only was he very friendly, professional and personable, he took the time to correct the problem I was having. We moved h I spoke with Hunter and not only was he very friendly, professional and personable, he took the time to correct the problem I was having. We moved here from Florida with a leased vehicle. My lease will be up June and I will be back to this dealership to work with Hunter on either a purchase or a new lease. He is, in my opinion, an exceptional young man More

We just purchased a Hyundai Elantra from this dealership for our children. We had an extremely pleasant experience dealing with Steve Sanabria and Danny. Danny was new, and we were his first sale. Steve and for our children. We had an extremely pleasant experience dealing with Steve Sanabria and Danny. Danny was new, and we were his first sale. Steve and Danny worked as a team, and they went above and beyond for us. Danny did an outstanding job, and I would wholeheartedly recommend him and this dealership. The only negative was dealing with the financing guy. He was a bit gruff and grilled us on why we didn't want to purchase the extra plans they sold. Other than that, we thoroughly enjoyed everyone we met and interacted with. I would give them my business again, and I hope we can buy another car from Danny in the future. More

Great experience working with Chad Sanders. He was very straight forward and made leasing my Santa Fe simple. Would recommend Chad to anyone needing a vehicle. Thank you. He was very straight forward and made leasing my Santa Fe simple. Would recommend Chad to anyone needing a vehicle. Thank you. More