Towne Hyundai

Very simple, friendly, stress free experience! This is my second lease from Towne Hyundai. Everyone there is friendly and attentive. When I left I fully understood my vehicle and knew that I could This is my second lease from Towne Hyundai. Everyone there is friendly and attentive. When I left I fully understood my vehicle and knew that I could call them at any time if I needed help. A truly pleasurable experience. I love my Santa Fe! More

Doesn't get better than Towne Hyundai .. Joe Ippolito & Crew Great dealership. Amazing staff! Joe I., Bobbie and Mo in finance made it all happen. You won't find better! Recommend them ten times over! Great dealership. Amazing staff! Joe I., Bobbie and Mo in finance made it all happen. You won't find better! Recommend them ten times over! More

Horrible Manager I had a horrible experience at Towne Hyundai. I brought my car in because the TPMS light came on Dec. 23. The service team looked at the car, and th I had a horrible experience at Towne Hyundai. I brought my car in because the TPMS light came on Dec. 23. The service team looked at the car, and the light went out. I figured everything was fine. Then on Dec. 24 the light came on again. I brought in the car before 12 PM, but I was told that the Service Dept. was closed. Someone put some air in one of my tires, which looked low. I was told that I could not be given a loaner car because the Service Dept. was closed. The light went off for a little while, but in an hour or so, it was on again. I took the car to Mavis Discount Tire. They confirmed that my back tire had gone down to 12 pounds of pressure and that one of my tired sensors was bad. However, they could not help me because I had not been given a wheel lock. I would have to break the lock on the tires in order for them to check the tires. When I called Town Hyundai, someone answered who said everyone else had left and there was nothing he could do. He told me to call Roadside Assistance. Roadside Assistance told me that all they could do was have my car towed to the Hyundai dealer, which would have left me stranded because the dealer could not give me a loaner. I ended up driving my car home and borrowing a relative's car to travel for Christmas. When I went out on Dec. 26 in order to take the car back to the dealer for service, the back tire was completely flat, and the car had to be towed to the Hyundai dealer. To make matters worse, this is a certified car that I purchased on Dec. 16. I am very disappointed by the lack of care with which my service was performed on Dec. 23. In addition, the manager Jeff Angulo was very rude to me. I called my salesperson, Jose Matos, an hour and a half before I arrived at the dealer on Dec. 26 to let him know that I wanted to get a smaller, new car due to the trouble I had with this vehicle. Mr. Matos was one of the only positive aspects of this experience, by the way. He was sympathetic and said he would speak to the manager regarding my request. In addition to the problem on Dec. 23 - 26, I also had to bring it for service on Dec. 20. Mr. Angulo let me wait until he finished working with another customer when I arrived at the dealership. When I expressed my frustration, he said that getting another car was not possible. He was very nasty. He said that I could not speak to anyone else besides him because Hyundai is a corporation. If I wanted to speak to someone, I could look up the name of the dealer's owner on the Internet. He said he would drive the car to my house if I left it there. If I called the police for him trespassing on my property, he would leave the car in front of the house, which I am assuming would mean that he would park it in the street. At this point, I never want to deal with Mr. Angulo or the Hyundai service team again. More

Thanks, Joe & Towne Hyundai Just purchased our 3rd Hyundai from Joe Ippolito. Each experience has been a good one. We will definitely go back when it's time to purchase the nex Just purchased our 3rd Hyundai from Joe Ippolito. Each experience has been a good one. We will definitely go back when it's time to purchase the next one and will recommend Towne Hyundai and Joe to everyone who asks. Thanks Joe! Absolutely loving my new ride. More

"Towne Hyundai and Tom Kubatz are the best !!" We were Tom's first clients in 2011. We leased a 2012 Sonata. He was fantastic; very caring and very sincere. We felt very comfortable working with hi We were Tom's first clients in 2011. We leased a 2012 Sonata. He was fantastic; very caring and very sincere. We felt very comfortable working with him. Recently, with Tom's help, we leased a new 2015 Sonata and a new 2014 Santa Fe Sport. We recommended our daughter to Tom who worked with her and put her in a new 2014 Santa Fe. We are a Hyundai family thanks to Tom. He is the best. More

Best car buying experience I want to say thank you to Tom Kubatz for making this the best car buying experience. I felt welcomed and felt that Tom was looking out for my best in I want to say thank you to Tom Kubatz for making this the best car buying experience. I felt welcomed and felt that Tom was looking out for my best interest. I will be back for my next vehicle and will be recommending Tom and Towne Hyundai to many. More

Excellent communication and commitment to offered pricing Our car buying experience at Towne Hyundai was excellent, as there was no change in the committed price. Sean understood our situation very well and d Our car buying experience at Towne Hyundai was excellent, as there was no change in the committed price. Sean understood our situation very well and dealt with us patiently. Also it was good that we had to deal with only one person from start to end. Overall it was a good car buying experience. More

Routine service Happy with my decision to leave Hackettstown service dept & have my car serviced in Denville. more professional, seemed open to answering any question Happy with my decision to leave Hackettstown service dept & have my car serviced in Denville. more professional, seemed open to answering any questions I had, & took pride in their work on my car. Refreshing change, never going to Hackettstown again! More