Toyota 101

Great service with easy drop off and check in Toyota 101 provides great service and communication. The text messaging option is a great way to communicate especially when interacting quietly at yo Toyota 101 provides great service and communication. The text messaging option is a great way to communicate especially when interacting quietly at your own time. Our car was serviced and everything works fine. More

great service I was there for my 50,000 mile service. arrived around 10:05 and was told that the wait would be 4 hours, around 2pm. had to wait in the waiting roo I was there for my 50,000 mile service. arrived around 10:05 and was told that the wait would be 4 hours, around 2pm. had to wait in the waiting room since i lived a little far for convenient shuttle service, but at 12:30 my car was ready and was washed so beautifully. if there is a problem they usually come in to talk to you and explain what's going on and what the vehicle needs and the pricing and i appreciate all they do. More

very good customer relation no prresure . The sale when easy and with no pressure at all John was very efficiency on explaining the details of the sale will recommend to friends The sale when easy and with no pressure at all John was very efficiency on explaining the details of the sale will recommend to friends More

I like the vibe, down to earth folks there I will keep going back to Toyota 101. I like how fast they get me in and out. They do a great job and good work. I will keep going back to Toyota 101. I like how fast they get me in and out. They do a great job and good work. More

Outstanding!! Our intent was to acquire a vehicle for my wife to use. The vehicle would replace her aging minivan and she wished to leave the minivan world for some Our intent was to acquire a vehicle for my wife to use. The vehicle would replace her aging minivan and she wished to leave the minivan world for something a little different now that our children are older. We wanted something safe, reliable, and equipped with the comfort features we like. Toyota101 is certainly not the fanciest dealership in the Bay Area, but the our salesperson (John) was very knowledgeably, listened to our requirements, and found the perfect vehicle for our needs. We did not have to do a lot of negotiations to get a great price, and we were not pressured to buy a lot of unwanted extras. All of the questions we had were answered, most very quickly and in a couple of cases where the person didn’t know, they went and got the real answer rather than blow us off or make something up. I was pleased that they presented us with both used and new options as choices for our consideration. We ended up with a 2018 Toyota Highlander Limited Platinum. We expect to get many years of enjoyment and reliable service. More

Misleading and not timely service Originally quoted 252.40 for my 35k service. Sounded fair. Dropped my car off at 10AM and was on my way. I was given an estimated time of completion o Originally quoted 252.40 for my 35k service. Sounded fair. Dropped my car off at 10AM and was on my way. I was given an estimated time of completion of 5 hours later (3PM). I did not receive any update at 3PM and 6 hours later (4:14PM), I was texted that my car was almost done, BUT the tech said that my care NEEDS new brake fluid and the fuel injector and throttle body cleaned and I needed to let them know if they could proceed SOON. I was quoted 169.90 for the brake fluid and 269.95 for the EFI and throttle body service. Since the tech said that my car NEEDED the service, I consented. I was then told my car "WOULD BE READY AT 5:30". I didn't hear anything at 5:30 regarding an update on my car so I caught an uber and arrived at 5:45 to see if my car was done. Since the service center was closing soon after I came to pick up my car I paid my service fee and was on my way. I am thankful that I arrived when I did because I finally received a text at 5:53 (7 minutes before closing) that my car was finally ready for pickup and it could be picked up anytime before 6PM. I was given a 7 minute warning to find my way back to come pick up my car. The text also said I should come see the tech before I picked up my vehicle to review the multi-point inspection. I had already left by the time I received that text and the service center was closed by the time I got home to ask about the items on my invoice. When I got home to take a look at the invoice, I was shocked to see that the labor for the added jobs was 80% of the total cost of those services. Labor for about 1 hour of work (4:19 to 5:30) was $355.54! (215.54 for Fuel Service and 140 for brake fluid exchange) I cannot wrap my head around how labor to do that work was itemized since those figures seemed insane. The parts for those added on services only amounted to about $85 and the HOUR to perform those services was $355. If I had known the breakdown ahead of time, I would never have consented to this. I have been a loyal customer for years coming back for every service on my car. I will not be coming back here and cannot in good faith ever recommending anyone to get their car serviced here. More

Service This was my first service for my new CHR I was very happy that it was a painless experience. Everyone was very helpful and very happy . My car was fin This was my first service for my new CHR I was very happy that it was a painless experience. Everyone was very helpful and very happy . My car was finished on time and my next appt is already on the calendar . More

Great Very good service and fast I don’t have to stay long and the técnico was really nice person he spleens everything to me thanks Very good service and fast I don’t have to stay long and the técnico was really nice person he spleens everything to me thanks More

Excellent service Toyota 101 is a very honest place for car services. They always wash my car before I pick it up. Very professional and friendly staff there. Toyota 101 is a very honest place for car services. They always wash my car before I pick it up. Very professional and friendly staff there. More

Always great service We have always had our Toyota vehicles serviced here since 1992 so that should be your first clue. Eric Rule is about as nice as they come. We have always had our Toyota vehicles serviced here since 1992 so that should be your first clue. Eric Rule is about as nice as they come. More