Toyota 101

I recently used USAA to find a used car and went to the dealership today. I went to Toyota 101 on 525 E Bayshore Redwood City, CA 94062. I called at 1030 for an appointment to see the vehicle, providing t dealership today. I went to Toyota 101 on 525 E Bayshore Redwood City, CA 94062. I called at 1030 for an appointment to see the vehicle, providing the description and VIN of the vehicle. The salesperson, Justin, informed me that he would have the keys ready for me. I replied that I would be there within the hour. I arrived at 1115 for the vehicle/test drive. Justin had taken another client, missing our appointment, then I was informed by another associate, Arnel, that the vehicle was sold. After leaving the dealership, I recieved another call from another salesperson who confused me with a different client, asked if my father was going to buy one of the cars I was shown. When I stated I think they have the wrong person, I was abruptly hung up on. My experience with this dealership has been tumultuous and the professional etiquette all but non-existant. I believe this was a bait and switch on their part and I complain here to warn others of their poor practice. More

As consumers in the era of e-commerce we experience both "price-war" style competition among corporations while blissfully maintaining the expectation we automatically will receive A-1 products and services "price-war" style competition among corporations while blissfully maintaining the expectation we automatically will receive A-1 products and services. Genuine customer service is also taken for granted- a sad realization. Honorable and admirable customer service is devolving from what I've observed in my vast 30 year career. No matter where I find myself spending my earnings, I've adapted to accept the cookie cutter pleasantries offered by those in the sales industry. Over the course of the past 7 or 8 months I've spent several hours reading the criticisms published by customers after the acquisition of a vehicle. I don't want to generalize or make any hasty accusations, however, there is a term for what these people feel when they write these naive, frivolous and careless comments. It's called buyer's remorse. The posts on Yelp.Com or any other similar forum have the potential to be devastating to the career and even the livelihood of whom you criticize. I think that if harsh reviews, negative feedback-and the like-were written in a private letter to whom you are upset with, then the anger you feel is far more likely to be neutralized. Indeed, there are circumstances and situations in which I understand, and even encourage, a person to warn other potential buyers of such issues as ineffective problem resolution or devious and malicious sales tactics. My salesperson, Jonny at Toyota 101, was absolutely refreshing. Easy going, efficient and direct. I went to 2 other local dealerships and almost immediately I was offered evasive answers and bizarre hypothetical scenarios. I have since reasoned that the gentlemen were trying to gauge how "serious" I was. Jonny was light-hearted but able to be serious and sincere when appropriate. I recommend visiting Jonny to anyone shopping for a Toyota and would be interested if others posted reviews about their interactions with the young man. Ciao! More

This whole place sucks.. including the manager. Talked This whole place sucks.. including the manager. Talked with one internet sales person .. For every price feature you ask they are so generous to sa This whole place sucks.. including the manager. Talked with one internet sales person .. For every price feature you ask they are so generous to sa YES.. htis is just a way to get you into thier office. YOU go in.. The person whom you talked with will not be available and there will be another hero..who will will satrt the price price all over again. They also do not treat you well when you do not buy from them.. You go to talk to maanger to complain... he is another rotten xxx... worthlesss place to go and sit and talk. They do not respect the customers and definitly the owner should consider giving the entire employee some traning of how to treat the customer.. More

After reading a review about Toyota 101 and sales person Omar Godinez on May 6th 2011,I then call and spoke with Omar and told him what I was looking for,he not only listen to my needs but also suggested ot Omar Godinez on May 6th 2011,I then call and spoke with Omar and told him what I was looking for,he not only listen to my needs but also suggested other vehicles that we could look at after setting up an appointment for Saturday afternoon and meeting with Omar who is very patience and knows her product we leased a 2011 Camry that same day way to go Omar and Toyota. More

Everything with this purchase was very easy. I knew what I wanted and Omar worked with me to show me what options they had within my preferences. I wanted a 2011 Prius. When I went for the test drive I wa I wanted and Omar worked with me to show me what options they had within my preferences. I wanted a 2011 Prius. When I went for the test drive I was a little nervous about the differences between operating a regular car vs a hybrid. There were several different buttons on the display that definitely didn't look like something I had seen before. I am not that great with new "gadgets" and it looked overwhelming, however Omar was able to explain everything in a way that was easy to understand. Honestly, usually when I am explained the different buttons to operate a new gadget- like my iphone or new remote controls I just figure I will learn eventually with trial and error. In any case, I don't think I will have to do that with this car! I felt no pressure to rush my decision, and Omar helped me feel comfortable asking any questions I had. This is my 7th car that I have owned (with my husband). Four of these cars have been purchased at dealerships. This was the best experience I have had so far! More

I had a pleasure to work with Igor Kapustin. Igor took very good care of me. I still didn't buy my new Sienna but the handling,  care, professorialism  and  courtesy that Igor showed me is amazing. I woul very good care of me. I still didn't buy my new Sienna but the handling,  care, professorialism  and  courtesy that Igor showed me is amazing. I would like to recommend  any potential buyers to work with Igor and believe me you're in good hands. Hope everything work out and i will buy my new Sienna. Oran More

Best service ever. I wasn't even going to buy a new car and omar came uo with a better deal on new car over the used model I was looking at. They worked with my credit issues to make things work out perfec and omar came uo with a better deal on new car over the used model I was looking at. They worked with my credit issues to make things work out perfectly! I would send any family memeber or friend there with out question. More

I went to this place shopping for a 2007 Prius. I’d done a lot of research beforehand, but still was very put-off by the condescending attitude of the salesperson I had to deal with. Maybe that should done a lot of research beforehand, but still was very put-off by the condescending attitude of the salesperson I had to deal with. Maybe that should have been a warning sign, but omens be damned, I wanted that Prius, even if it meant putting up with a jerk in a tie and short sleeves for a few hours. After some quite tedious back and forth over the price, we did finally settled on a price that was agreeable. Or so I thought. When it was time to deal with the finance manager and sign the contract, I was incensed to find that they were trying to sneak in a much higher interest rate than the one they’d already promised. Look, I get how this sort of thing works. If you’re not paying attention, unscrupulous salespeople will milk that for all its worth. I suppose what I found most infuriating was the self-righteous tone they took when I called them on it. The sleazy general manager began shouting at me, and arguing that I was the one at fault! I really don’t know how else to characterize the people I had to deal with, other than as unprofessional, and downright immoral. I hope that if you do decide to shop here, you’ll be very, very careful, and that you have a thick-skin when it comes to people generally insulting your intelligence with games and low-balling tactics. In general, I like to give people the benefit of the doubt, and don’t want to leave bad reviews over every little minor annoyance. But in this instance, I really feel morally obligated to share my very poor experience with everyone else. If I hadn’t been paying attention the entire time, the general manager of this dealership would have happily jobbed me out of a few extra thousand bucks. In short, if you want to be treated like an idiot and don’t mind being ripped off, by all means, give this place a shot. Otherwise, I would strongly recommend Fremont Toyota, where there was a refreshing lack of sleaziness and I was able to get a better deal in half the time I wasted at this place. More

Salesman Al Lazo of Toyota 101 in Redwood City is a Magician: Quoted me on a Camry XLE for $100 over invoice less $750 "rebate". My first impression on this was Invoice + $100 + tax, fees, and license Magician: Quoted me on a Camry XLE for $100 over invoice less $750 "rebate". My first impression on this was Invoice + $100 + tax, fees, and license LESS $750 rebate. Actual Amount paid: Invoice + $100 + $750 + Tax/License Fees - $750. Translation: Toyota 101 (thanks Christina Cortez, the finance manager) said they have the $750 rebate. But they have to add it to the original price first before deducting it after tax/license. As a result, there really is no discount/rebate. It's like paying the orig Price + Rebate amount less Rebate Amount. That MEANS NO REBATE. The manager told me they do that with all the customers. This means they can also do this to you. So STAY AWAY FROM THIS DEALERSHIP. If you ever consider buying here, get a quote or the "out the door price" in writing first. Better yet, check with other dealers first. I learned a very difficult lesson with this dealership.. Also, Christina Cortez tried to sell me a 5year extended warranty. Does anyone ever needed an extended warranty on a Toyota? I don't get it. The name itself is the guarantee that the car will last a long time. More

Bought a new Sienna August 2004. Very easy to deal with via email. Got a very competitive and firm price- vehicle in stock. Entire transaction was 1.5 hours. Finance guy tried to sell me a bunch of over via email. Got a very competitive and firm price- vehicle in stock. Entire transaction was 1.5 hours. Finance guy tried to sell me a bunch of overpriced extras, but was pleasant and not pushy when I declined. More