Toyota 101

Everything with this purchase was very easy. I knew what I wanted and Omar worked with me to show me what options they had within my preferences. I wanted a 2011 Prius. When I went for the test drive I wa I wanted and Omar worked with me to show me what options they had within my preferences. I wanted a 2011 Prius. When I went for the test drive I was a little nervous about the differences between operating a regular car vs a hybrid. There were several different buttons on the display that definitely didn't look like something I had seen before. I am not that great with new "gadgets" and it looked overwhelming, however Omar was able to explain everything in a way that was easy to understand. Honestly, usually when I am explained the different buttons to operate a new gadget- like my iphone or new remote controls I just figure I will learn eventually with trial and error. In any case, I don't think I will have to do that with this car! I felt no pressure to rush my decision, and Omar helped me feel comfortable asking any questions I had. This is my 7th car that I have owned (with my husband). Four of these cars have been purchased at dealerships. This was the best experience I have had so far! More

I had a pleasure to work with Igor Kapustin. Igor took very good care of me. I still didn't buy my new Sienna but the handling,  care, professorialism  and  courtesy that Igor showed me is amazing. I woul very good care of me. I still didn't buy my new Sienna but the handling,  care, professorialism  and  courtesy that Igor showed me is amazing. I would like to recommend  any potential buyers to work with Igor and believe me you're in good hands. Hope everything work out and i will buy my new Sienna. Oran More

Best service ever. I wasn't even going to buy a new car and omar came uo with a better deal on new car over the used model I was looking at. They worked with my credit issues to make things work out perfec and omar came uo with a better deal on new car over the used model I was looking at. They worked with my credit issues to make things work out perfectly! I would send any family memeber or friend there with out question. More

I went to this place shopping for a 2007 Prius. I’d done a lot of research beforehand, but still was very put-off by the condescending attitude of the salesperson I had to deal with. Maybe that should done a lot of research beforehand, but still was very put-off by the condescending attitude of the salesperson I had to deal with. Maybe that should have been a warning sign, but omens be damned, I wanted that Prius, even if it meant putting up with a jerk in a tie and short sleeves for a few hours. After some quite tedious back and forth over the price, we did finally settled on a price that was agreeable. Or so I thought. When it was time to deal with the finance manager and sign the contract, I was incensed to find that they were trying to sneak in a much higher interest rate than the one they’d already promised. Look, I get how this sort of thing works. If you’re not paying attention, unscrupulous salespeople will milk that for all its worth. I suppose what I found most infuriating was the self-righteous tone they took when I called them on it. The sleazy general manager began shouting at me, and arguing that I was the one at fault! I really don’t know how else to characterize the people I had to deal with, other than as unprofessional, and downright immoral. I hope that if you do decide to shop here, you’ll be very, very careful, and that you have a thick-skin when it comes to people generally insulting your intelligence with games and low-balling tactics. In general, I like to give people the benefit of the doubt, and don’t want to leave bad reviews over every little minor annoyance. But in this instance, I really feel morally obligated to share my very poor experience with everyone else. If I hadn’t been paying attention the entire time, the general manager of this dealership would have happily jobbed me out of a few extra thousand bucks. In short, if you want to be treated like an idiot and don’t mind being ripped off, by all means, give this place a shot. Otherwise, I would strongly recommend Fremont Toyota, where there was a refreshing lack of sleaziness and I was able to get a better deal in half the time I wasted at this place. More

Salesman Al Lazo of Toyota 101 in Redwood City is a Magician: Quoted me on a Camry XLE for $100 over invoice less $750 "rebate". My first impression on this was Invoice + $100 + tax, fees, and license Magician: Quoted me on a Camry XLE for $100 over invoice less $750 "rebate". My first impression on this was Invoice + $100 + tax, fees, and license LESS $750 rebate. Actual Amount paid: Invoice + $100 + $750 + Tax/License Fees - $750. Translation: Toyota 101 (thanks Christina Cortez, the finance manager) said they have the $750 rebate. But they have to add it to the original price first before deducting it after tax/license. As a result, there really is no discount/rebate. It's like paying the orig Price + Rebate amount less Rebate Amount. That MEANS NO REBATE. The manager told me they do that with all the customers. This means they can also do this to you. So STAY AWAY FROM THIS DEALERSHIP. If you ever consider buying here, get a quote or the "out the door price" in writing first. Better yet, check with other dealers first. I learned a very difficult lesson with this dealership.. Also, Christina Cortez tried to sell me a 5year extended warranty. Does anyone ever needed an extended warranty on a Toyota? I don't get it. The name itself is the guarantee that the car will last a long time. More

Bought a new Sienna August 2004. Very easy to deal with via email. Got a very competitive and firm price- vehicle in stock. Entire transaction was 1.5 hours. Finance guy tried to sell me a bunch of over via email. Got a very competitive and firm price- vehicle in stock. Entire transaction was 1.5 hours. Finance guy tried to sell me a bunch of overpriced extras, but was pleasant and not pushy when I declined. More