Toyota Bountiful
Bountiful, UT
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UPDATE: After talking directly with Kirk Bengtzen we were able to find a way to make it work for everybody. I do appreciate very much that he and his team put the effort to work out a deal that will get us b able to find a way to make it work for everybody. I do appreciate very much that he and his team put the effort to work out a deal that will get us back to a working car without going bankrupt. It's very good to know that after all these hard times we will be taken care of. Thanks Bountiful Toyota! Short version: if you buy a used car from them take it straight to your mechanic and get it tuned up. Or you'll likely spend thousands of dollars. And don't buy the extended warranty. It is worthless no matter what they tell you. Long Version: Our experience buying the minivan was good. They worked very hard to find a way for us to get the minivan we wanted: a used Toyota Sienna. After a few hours we were off with a 2008 Toyota Sienna that seemed like it was a good deal. We even bought GAP insurance and an extended warranty to make sure we were protected if something went wrong with the minivan. Little did we know that barely two months after we bought the minivan we found ourselves on our way to Tacoma, WA on vacation when our car broke down. One of the spark plugs shot off and broke everything on its path. That's when all the problems came together: the local Toyota wanted to charges $4.4K to fix the car, the extended warranty did not cover spark plugs and Toyota Bountiful just wanted us to get the car fixed there in WA (no real help at all). I've contacted Toyota Bountiful several times. One time they left me holding for 45 minutes. Every time I spoke with their service manager he was more interested in me finding a solution somewhere else. In short, don't ever expect them to do the right thing after you're out of the lot. If you feel like you got a good deal run to the mechanic and make sure anything that can break gets fixed. You will regret it later if you don't. More
When I drove on the Toyota Bountiful lot to look for a truck I noticed a salesman approaching while I was exiting my vehicle. I immediately thought "oh no" here they come already before I even get a chanc truck I noticed a salesman approaching while I was exiting my vehicle. I immediately thought "oh no" here they come already before I even get a chance to look. Jeff Christensen introduced himself to me and my 10 year old daughter and offered to assist me with finding the perfect truck to fit my needs. It only took a few words from Jeff before I realized, wow I am fortunate to have such a genuine & caring salesman who actually listened to my wants & needs and who was willing to find the perfect vehicle for me and my family. Jeff found the perfect truck that fit my needs and budget and as a bonus it was my very favorite color. I quickly fell in love with this truck and dreaded the fact that it was time to will and deal. In my past experience dealing with the price game and financing was a total drain, but to my astonishment Jeff and Scott treated me with respect and fairness. I could tell they really cared about what was important to me and again my budget and we worked out a deal that was above and beyond any past car purchases from other dealers. Wow I thought, no games! No Gimmicks! No Tricks. I actually found that purchasing a car from Toyota Bountiful was for no better words "Stress Free". Jeff and Scott was very customer oriented down to the last detail. Scott helped me with the perfect financing that not only met my credit needs but also that would help me increase my future credit score and track record. I gave a perfect score in all areas because I truely believe that Toyota Bountiful far exceded what customers expect with a car purchase. I also want to thank the service department (Tony Randall) for their hard work and detailed care to make my new truck perfect and ready for me to hit the road! I hope these words of gratitude and thanks explains why I gave perfect 5's "GREAT" all the way accross the board for the service Toyota Bountiful provided me and my family. Thanks, David Holmes More
Purchasing a Prius V from Toyota Bountiful was the best car buying experience I have had. Jeff Christison handled the sale largely over the Internet. Since we live 3 hours from Bountiful, Jeff assured me car buying experience I have had. Jeff Christison handled the sale largely over the Internet. Since we live 3 hours from Bountiful, Jeff assured me all details would be taken care of as much as possible prior to our arrival. We settled on a good price, at least as compared to three other dealers I contacted, and Jeff followed through in every detail. We arrived at the dealership about an hour earlier than expected and departed in a new Prius about 2 1/2 hours later. Everyone else we worked with was professional, friendly and fast. Jeff showed us how to operate the Prius and has followed up via email and phone to make sure everything is satisfactory. As I said, the best car buying experience ever. Thanks, Jeff! More
When my wife and I first decided to go to a dealership to look at cars, we were dreading the almost inevitable likelihood of dealing with the stereo typical car salesman type. We especially weren't looking look at cars, we were dreading the almost inevitable likelihood of dealing with the stereo typical car salesman type. We especially weren't looking forward to the cat and mouse games that said salesmen stage between the customer and the sales desk (as if they aren't on the same team) or the general feeling of leeriness that you feel is necessary to exercise when shopping for a vehicle. We were hoping for a straight forward, no pressure situation where the facts could be candidly laid out in front of us so that we could focus on making a good, informed decision. With that hope in the back of our minds, it was a relief when we arrived at Toyota Bountiful and met up with Bill. He was very patient with us as we weighed out the different options and he laid out the facts of what he could and couldn't do for us very plainly. We really appreciated his patience, friendliness and candor. Our experience with Toyota Bountiful (and Bill particularly) exceeded our expectations. I am a big fan of Toyota vehicles generally and I'm glad to see that there is a dealership out there that allows the quality of their vehicles to drive their sales and not shady antics. More
Great bunch of people, i would buy again tomorrow from them if i could. The customer service wad great and the appearance of the dealership was awesome. I would recomend Toyota of bountiful to anybody. them if i could. The customer service wad great and the appearance of the dealership was awesome. I would recomend Toyota of bountiful to anybody. More
We appreciated very much the hard work that Chris put in to put a deal together for us. While we weren't able to finalize something, it wasn't due to any negative on his or the company's part. I would hig to put a deal together for us. While we weren't able to finalize something, it wasn't due to any negative on his or the company's part. I would highly recommend this dealership due to their honesty and integrity in all aspects. More
A rather challenging transaction with an older vehicle that could not be driven, but all went well and everyone worked hard to make for a successful transaction. Thanks to LT, Clay, Chris, Carol and Jeff! that could not be driven, but all went well and everyone worked hard to make for a successful transaction. Thanks to LT, Clay, Chris, Carol and Jeff! More
Everyone that I worked with was very friendly and professional. I was very impressed with the customer service and how well they respected and listened to my expectations. They cleaned/detailed my professional. I was very impressed with the customer service and how well they respected and listened to my expectations. They cleaned/detailed my car and kept in inside the dealership, so it was not out in the weather. I would highly recommend this dealership to my Family and Friends due to how well they conduct business. Thank you for a great experience! Scott More
Knowledgable,friendly, not 'pushy. Bill was fun to work with, great sense of humor. Good follow thru. Easy to relate to. Clay was also awesome to work with. Explained everything in terms I could underst with, great sense of humor. Good follow thru. Easy to relate to. Clay was also awesome to work with. Explained everything in terms I could understand, the pros and cons, and did not pressure to make a decision. These two men are assets to your company. Sandra Ziegenhorn More
This is our second Toyota in two years that we bought at Toyota Bountiful. In both cases, we started with requesting information and quotes from five local Toyota dealerships online, with subsequent visits Toyota Bountiful. In both cases, we started with requesting information and quotes from five local Toyota dealerships online, with subsequent visits to those two that were most responsive and had best prices. Then we settled on Toyota Bountiful because of the overall positive experience. Everything was very professional, with no hassle and gimmicks. We specifically want to thank Jeff Christison for working with us on both sales. More







