Toyota Bountiful

Review update: pretty much don’t trust sales people. After being sold a “complete warranty” during our vehicle purchase (cost $3300) and being told “it covers EVERYTHING” except maintenance items, we’ve After being sold a “complete warranty” during our vehicle purchase (cost $3300) and being told “it covers EVERYTHING” except maintenance items, we’ve discovered that was a big, fat sales tactic and lie. It wasn’t our first sales person, Lorenzo, but the guy who helped us sign all the papers. We’ve had our windshield wiper fluid leaking and even with a scheduled appt it still took 4.5 hours and $80 later (not covered by the warranty that “covers everything”) just for them to tell me that they fixed a hole in the line and that it was good to go. Even when I drove around with the mechanic and tested it and said “oh good it works!” He didn’t even say anything. Then a month later we discover the fluid still leaking and I call and complain and they said I only paid for them to diagnosis it and they didn’t actually fix it. ALSO, we had our regular mechanic checkout why our oil has started leaking (they didn’t even charge anything to diagnose the issue) and there’s a $300 part that needs replaced and I was also told that it’s NOT covered by our $3300 warranty that we were told “covers everything” except maintenance. DON’T waste your money on an extended warranty if they tell you it covers everything. They’re just out for your money. And to make you sit for 4.5 hours even WITH a service appt to just diagnose something and not tell you they didn’t fix it. So I give a big thumbs down for Toyota bountiful. The only decent person there is Lorenzo who didn’t pressure us into anything and didn’t give us false information. ORIGINAL REVIEW - I give our sales guys, Lorenzo, 5 stars! He was great to work with, had great communication, and not pushy at all. I left a star off for Toyota because as I drove our new vehicle home the “check tire pressure monitoring system” message popped on right as I got on the freeway. It’s been beeping at me since and the service department is still trying to figure out if our warranty we paid lots of money for covers it. And I noticed one of the headlight bulbs was out as we drove home. I guess I could blame myself for not checking the headlights before buying it. But I would’ve thought a big car dealership would have checked and fixed those things before selling a car haha but really, my husband and I thought Lorenzo was so great and he really went out of his way to try and help us get the van we want. Thanks! More

It was great until after I bought it. I lived out of state and had it shipped home. It was a big hassle to get Performance to work with my credit union to complete the sale. I could never I lived out of state and had it shipped home. It was a big hassle to get Performance to work with my credit union to complete the sale. I could never get the finance guy to return my calls or emails. It was obvious when it arrived that it never went through their full point inspection or paint protection they charged for. They then messed up my registration paperwork and it’s now been two months and still no plates. Go elsewhere. More

The lady I worked with was great. She talked to me so I could understand what is going on with my vehicle. She got me in and out. So appreciated. She talked to me so I could understand what is going on with my vehicle. She got me in and out. So appreciated. More

I bought my first RAV4 there August 2016. For the next 4, maybe 5 years, I could pull in to have it serviced and see nearly all the same faces every time. But for the last 2, maybe 3 years, t For the next 4, maybe 5 years, I could pull in to have it serviced and see nearly all the same faces every time. But for the last 2, maybe 3 years, that is not the case. The faces are nearly all different every time . To me, that is not a good sign. I sold that RAV4 to my son when I bought my new 2022 RAV4 last year. They refused to honor the fact that I had bought the tires there and give him the free rotation. He’d asked to have an oil change done because the maintenance light had come on and they didn’t bother to tell him he had another 5,000 miles before he needed it. Just went ahead and did it. They had all the info on the screen in front of them. I call that not being honest. They also told him he needed a wheel alignment which he told them to go ahead and do. When they were done with everything, they mentioned he should get new tires because there was a very tiny leak in the sidewall of one of the tires that could not be repaired. Mind you, they did the alignment and charged him instead of giving him the option of replacing the tires first. They did sell him on the “package” of oil changes, but I’m truly doubting they’ll ever see him after h uses those. After that first experience, he believes they are just another corrupt dealership. I chose to buy my 2022 there only because I’d been treated so well with the purchase and serving of my 2016. I’m sure hoping I’m not going to regret that decision. More

Fast, professional, and very polite. Clean environment in the service area as well as the lobby. Clean environment in the service area as well as the lobby. More

Good customer service and I enjoyed the video that was sent by the technician to show me what was going on. sent by the technician to show me what was going on. More

From Corey helping us after hours when we showed up with a breakdown to John being extremely responsive while our car was being fixed, this was by far the best experience I’ve ever had at a dealership servi a breakdown to John being extremely responsive while our car was being fixed, this was by far the best experience I’ve ever had at a dealership service department. More

Good service. Very considerate service writers, both Jennifer and Randy. Only objection was the excessive wait, nearly 3 hr once and about 2 hr the next day. Very considerate service writers, both Jennifer and Randy. Only objection was the excessive wait, nearly 3 hr once and about 2 hr the next day. More

Good coupons and deals. Easy drop-off and pick-up. Love Toyota vehicles and their reliability. They used to vacuum and clean your car, with an oil change service. Unfortun Easy drop-off and pick-up. Love Toyota vehicles and their reliability. They used to vacuum and clean your car, with an oil change service. Unfortunately they don’t do that anymore. I used to enjoy that part of the service. Otherwise, I enjoy Toyota Bountiful. More

Got help quickly and then got good patient help. Until all my questions were answered Until all my questions were answered More