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Toyota Bountiful

Bountiful, UT

Overview
Reviews
4.1
1,539 Reviews
Call Dealership (801) 823-1018
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2380 South Highway 89

Bountiful, UT

84010

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Showing 1,539 reviews

December 10, 2021

Great service! They were super busy so it took about 2 hours for an oil change and tire rotation. That was frustrating but it’s good they are busy and will continue to use them! More

by tinytim1358
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jadin
Report | Print
Dec 13, 2021 -

Toyota Bountiful responded

It can be frustrating to wait long when having service done on your vehicle and we would like to thank you for being so patient with us, TinyTim1358. Could you contact Crystal, our guest relations manager, so that we could try to make this up to you? She can be reached by phone at (801)980-7956, or by email at csturgeon@toyotabountiful.com. We look forward to hearing from you!

December 10, 2021

Service department is great, brody is very helpful and nice he has always been great don't care much for the salesman at this dealership More

by Taylorkelly1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brody
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Dec 13, 2021 -

Toyota Bountiful responded

Taylorkelly1960, thanks so much for the review! We are glad that you had a great experience with our service department, and Brody specifically. We would like to hear more about the salesperson you had contact with and what issues you may have, however, we are unable to find you in our system. Could you please contact Crystal, our guest relations manager? She can be reached by phone at (801)980-7956, or by email at csturgeon@toyotabountiful.com.

December 10, 2021

As usual, Andrew did a great job getting me scheduled for an oil change and the service tech also did a great job. More

by jcsee14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Slade
Report | Print
Dec 13, 2021 -

Toyota Bountiful responded

Thanks for the review, Jcsee14!

December 08, 2021

My toyota was serviced promptly and work was completed when promised and he cost was as quoted. More

by pluto311
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Judkins
Report | Print
Dec 09, 2021 -

Toyota Bountiful responded

Thank you so much for taking time out of your day to leave us a review, Pluto311!

December 06, 2021

Despite their assurances that we would be taken care of, we were not. They claim to “listen” to their customers and all I got from the used car manager was unsolicited advice about what to do and even what More

by mowikee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leontra, Abraham, Mike
Report | Print
Dec 15, 2021 -

Toyota Bountiful responded

Mowikee, thank you so much for reaching out to us. We are currently working with you toward a solution for these issues and we appreciate your patience. If there is anything extra we could do to make your life better, or if you have any additional questions, please don't hesitate to reach out to our guest relations manager, Crystal. She can be reached by phone at (801)980-7956, or by email at csturgeon@toyotabountiful.com.

Dec 22, 2021 -

mowikee responded

First, I wouldn’t exactly call sending us a couple of fast food gift cards and offering to buy back my car or still charge us to fix the issue a “solution”. I was the one who was mistreated and yet I have not received a phone call or email to resolve the issue. Again, I have to question whether you are really listening. Yes, it was frustrating that something wasn’t functioning properly in the vehicle we just purchased, However, what prompted this review was the lack of ethical behavior by your sales staff as well as the fact that I did not feel heard. If you really want to resolve those issues, then let me know what you are doing to fix it on your end, not mine. And please don’t assume that anything needs to be done to “make my life better.”

December 05, 2021

Very detailed video with all explanations from Eric,technician with 10 years of experience in this business. More

by GrigAyr
Recommend Dealer
Yes
Employees Worked With
Nelson, Eric Singleton
Report | Print
Dec 09, 2021 -

Toyota Bountiful responded

Our customers love those videos! They get to see what exactly is happening with their vehicle and that is reassuring. Thanks for the review, GrigAyr!

December 01, 2021

Always fast, friendly and efficient. I will always go there and recommend them to others. More

by Ibarson49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Wells, Brayden Bell, David Atkinson, Tyler Honsvick
Report | Print
Dec 09, 2021 -

Toyota Bountiful responded

Thank you for taking the time to leave us a review, Ibarson49!

December 01, 2021

Great thorough service but I was there for Two hours for oil change, tire alignment and tire rotation. I had a scheduled appointment. Was charged full price for services even though I waited two hours. More

by Ross.fulton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Judkins
Report | Print
Dec 09, 2021 -

Toyota Bountiful responded

Ross, we would like to personally thank you for being our customer. This is the biggest compliment you could give us. Two hours for an alignment is fairly typical, yet we do not want any customer to wait any longer than they would like. We would love to get in touch with you to remedy your concerns. Could you contact Crystal, our guest relations manager, please? She can be reached by phone at (801)980-7956, or by email at csturgeon@toyotabountiful.com. Thank you for the review!

November 25, 2021

I showed up to my appointment early, I was told that the oil change and tire rotation would take 1 1/2 hours for my Tacoma. My total wait time was 2 1/2 hours. I did receive a video MPI the technician had 1 More

by janellelawrence84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zak Kennard
Report | Print
Dec 06, 2021 -

Toyota Bountiful responded

Hello JaneeleLawrence84! We try to give every customer top service. We love that you had great service but not that you waited longer than quoted for your service and we would like to make this up to you somehow. Please contact Crystal, our guest relations manager, as we are unable to look you up in our system. She can be reached by phone at (801)980-7956, or by email at csturgeon@toyotabountiful.com. Thank you for the review and we hope to hear from you soon!

November 24, 2021

JARED PUSEY is the best!! He did everything he could to make us happy. We got the car we wanted. We were satisfied with his customer service. We can’t thank him enough for the time, effort and service he p More

by She101075
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Pusey
Report | Print
Dec 16, 2021 -

Toyota Bountiful responded

We are thrilled you were able to work with Jared to find the car you wanted and we hope you will continue to enjoy it for years to come, She101075. Thanks for stopping by!

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