Toyota Bountiful

UPDATE: K.C. the GM had my refund check issued the day he was made aware of the issues I had experience. I appreciate his quick response to getting this issue resolved and I love the car! BUYERS BE he was made aware of the issues I had experience. I appreciate his quick response to getting this issue resolved and I love the car! BUYERS BE WARE! I purchased a 2021 Venza on 3/6/21. The car was not yet on the lot but they insisted it was delivered and waiting for the truck to deliver it to the sales lot. They also pushed that we finance the deal that day to make sure I could get the car because there weren't many available. 7-10 days later I was informed the car had arrived and they just needed to changed out the cross bars and remove a safe in the console we didn't want and then to tint the windows. I finally called the dealership on 3/15 to inquire about picking up the car and was told they still needed to get the windows tinted. As I spoke to the associate handling this, he said they would need to keep the car a full day in the event the tint didn't go right, because they tint company didn't have a template for a venza because they were so new. This made me feel a bit nervous so I decided to call around and price tinting out somewhere else and then called them back and said I just wanted to pick up the car and that I didn't want the tint done now. The day we picked up the car, we had also decided to cancel the extended warranties we purchased when we signed the papers. When our daughter purchased her toyota rav4 a week later they offered her a warranty through Toyota. The warranty through toyota had a better warranty that offered more years and more miles and had more coverage for WAY less money than we were offered through a third party when we purchased our venza. We signed paper work to cancel the warranties and asked about the tint that we decided not to have done. The finance person that helped us with signing the cancelation papers said the dealership would issue the tint refund. Our salesman said he informed Ben (in accessories) that we needed to be refunded for the tint and it was now in his hands. I called Ben, and he acted like he had heard nothing about it, said he would check into it and call me back in 30-45 minutes. After not hearing back from him after 2 days I called him again. He informed me he would take care of it. Another 5-6 days go by, no check in the mail. Called him again and he said he looked it up in the computer and it showed it had been approved for refund and that if I didn't have a check by April 10th to give him a call back. Guess what? April 12 I call Ben, he isn't in the office until the 14th. I ask to speak to someone else, so they refer me to Brandon (finance person). He calls the accounting department (it is 3:45 in the afternoon) in hopes that someone might still be in the office. He tells me he was told they could cut me a check and I could come and get it or they could put it in the mail the next day. I had been there to buy the car, pick up the car, pick up the license plates already in the course of a few weeks and I live 30 minutes away. Last Friday, I had still not received the refund check in the mail. I call again and ask for Ben this time, he isn't in the office until later, I then ask to speak to Brandon the finance person. I tell him I still have not received the refund check. He proceeds to tell me that Ben has been trying to reach me and that he will have Ben call me when he gets in the office. I ask him why he can't handle the refund, after all he was the finance person. He tells me he can't sign off on the check. I ask to speak to the Finance Manager and he tells me he is the manager. I asked him why the other Finance Manager that we spoke to the day we picked up the car would tell me the dealership would issue the tint refund. He gives me Ben's personal cell number and I call Ben. He gives this story that he thought I was totally a different lady that had issues with side view mirrors or some thing like that and that my refund had been sent to her, and yet, in the same sentence he tells me they now can't issue me a refund but can give me an accessory credit to use. When the Finance Manager that helped us the day we picked up our car he explained that the warranty refund would just be credited to my auto loan and the tint refund would be issued from the dealership. Don't these people in these upper management positions know the company policies regarding such issues?!? I then explain to Ben why I canceled the tint because I was informed they would need to keep my car a bit longer in the event the tint didn't go right because of some template issue for the venza. Ben now decides that he didn't realize all this had made me change my mind about them doing my tint. He offers to go to talk to his general manager about making an exception and issue me a cash refund, but I will have to wait until Wednesday the 21st because the GM is out of the office for a few days. He said if I didn't hear back from him by 5:00 today, to call him or send him a text. Guess what? At 7:00 pm tonight, I send a text to Ben to ask him if he spoke the general manager and he tells me he was already gone when he arrived at work today and he would do it tomorrow. Are you freaking kidding me?!? What kind of business are you people running? My next step will be to call the BBB tomorrow, because I am so done playing your game! The only somewhat decent offer of help was from the service guy that said they had sent me to the wrong department and forwarded me to the correct department. More

Service dept is quick, efficient, courteous and helpful. Grady and Brad (parts) went above and beyond to get me the help I needed while saving me money. Grady and Brad (parts) went above and beyond to get me the help I needed while saving me money. More

Bought a 2017 Dodge Caravan a few weeks back. Had the delight of going through details regarding the van and sales process with Leontra on site. Leontra was a nice gentleman to speak with. He took the ti delight of going through details regarding the van and sales process with Leontra on site. Leontra was a nice gentleman to speak with. He took the time to both converse about his family as well as inquire about our own. There was no pressure or coercion from him to purchase the van or any other vehicle. He was very encouraging and made the process unfold smoothly. Toyota of Bountiful definitely has a very fitting sales associate to be the face of the dealership. We really appreciate it. Thanks Leontra! More

Toyota Boutiful took the time to do all my service updates . Which was great, considering I called in and was asked to come in for them to start.in 30 minutes. And I added emissions and registration updates . Which was great, considering I called in and was asked to come in for them to start.in 30 minutes. And I added emissions and registration ! It all worked out well ! More

Nearly 2 hours for an oil change. 😡 I made an appointment and was not told the wait would be that long. Upon arrival I was told 1.5 which is ridiculous. It ended up being 2. appointment and was not told the wait would be that long. Upon arrival I was told 1.5 which is ridiculous. It ended up being 2. More

The service received from Grady was excellent, the time used to do this service was really good so I would recommend Toyota Bountiful to every body. used to do this service was really good so I would recommend Toyota Bountiful to every body. More

Service takes long enough that I need to leave my vehicle there for the day. It would be nice to wait for 30 minutes or so, when an appointment is made. there for the day. It would be nice to wait for 30 minutes or so, when an appointment is made. More

Did not have a good experience. From the first conversation with sales to final delivery of the truck it was a poor experience. Number games, non-transparent, and poor communication. Always amazed conversation with sales to final delivery of the truck it was a poor experience. Number games, non-transparent, and poor communication. Always amazed that nothing has changed in 50 years with the way dealerships in general do business. Disappointing. More

Everyone at this dealer was respectful, friendly, and helpful. I particularly appreciated Anthony in sales who let me take my time and who researched all of my questions. I felt like he cared about helpi helpful. I particularly appreciated Anthony in sales who let me take my time and who researched all of my questions. I felt like he cared about helping me well not pressuring me at all. More

My maintenance icon appeared and as I don’t live in Bountiful,Utah I went to Bountiful Toyota late in the afternoon. Grady understand right away and was helpful immediately. Couldn’t have asked for bet Bountiful,Utah I went to Bountiful Toyota late in the afternoon. Grady understand right away and was helpful immediately. Couldn’t have asked for better Sevices and professionalism. A quality dealership with quality personnel. More