
Toyota Bountiful
Bountiful, UT
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I was told 1.5 hrs, it was closer to 3 hrs for the service. I was told the car would be washed; it wasn’t. Not only did the service take too long but I had to wait another hour for the shuttle. service. I was told the car would be washed; it wasn’t. Not only did the service take too long but I had to wait another hour for the shuttle. More
Our sales experience was great, but bringing the car back for a recall and an oil change wasn't great. The service advisor promised my wife they would wash the car after they were finished working on it. But for a recall and an oil change wasn't great. The service advisor promised my wife they would wash the car after they were finished working on it. But the worst thing was that the service advisor called the wrong person when the car was finished and left a message. So my wife waited three extra hours to find out her car was finished because of an idiot service writer. When she did go pick up the car and mentioned it to the person, they make it sound like no big deal. Maybe this happens all the time. More
Service was outstanding from beginning to end. Adviser was thorough & professional! The video summary of service was a real value-added feature. Service is a real differential! was thorough & professional! The video summary of service was a real value-added feature. Service is a real differential! More
Fabulous!!!!These guys have taken care of my cars for Fabulous!!!! These guys have taken care of my cars for years, I appreciate their attentiveness and responsive attitude in getting the job done right. Fabulous!!!! These guys have taken care of my cars for years, I appreciate their attentiveness and responsive attitude in getting the job done right. Would highly recommend them to anyone in need of service. More
I have been using this dealership for several years and the service department is always so helpful. I will continue to use this dealership and recommended them. the service department is always so helpful. I will continue to use this dealership and recommended them. More
Awesome service. Very professional. Received quality service in a timely manner. They did the service as scheduled. No added charges or unexpected expense. Was given a video on the service performed. service in a timely manner. They did the service as scheduled. No added charges or unexpected expense. Was given a video on the service performed. More
Work was done improperly and my air bag light is one with the same code can’t get any return phone calls and my car had damage that was not there when I dropped it off and I was never able to speak to a serv the same code can’t get any return phone calls and my car had damage that was not there when I dropped it off and I was never able to speak to a service manager he avoided me More
Customer Service after the sale. I would give their incompetence five stars. Horrid, from six weeks after I purchased my Camry 20 months ago (salesperson was honest. The only one I tr I would give their incompetence five stars. Horrid, from six weeks after I purchased my Camry 20 months ago (salesperson was honest. The only one I trust surprisedly), to today. It has been one failed issue after the next. From the contract disputes, to consistent minor things, to the current recall problem with the fuel pump. They need some training in customer service. I utterly regret purchasing the Camry here. Love the Camry.. I do not trust Toyota Bountiful in the least. I am not impressed Run away. More