Toyota Bountiful

Don't buy a vehicle here! I will tell you why To whoever reads this review- I will try and be as fair and factual as possible in this review. Here are the facts: A few weeks ago my young stepson To whoever reads this review- I will try and be as fair and factual as possible in this review. Here are the facts: A few weeks ago my young stepson (20 yrs old) was buying his first newer car after driving an older 4Runner for a few years. He went into Toyota Bountiful one evening about an hour or so before they closed. He looked at a few cars and eventually drove a new Tacoma, which he loved. Toyota made him an offer, he said he wanted to think about it and come back another day. However, the salesperson took his 4Runner in on trade, gave him the keys to the Tacoma and an incomplete contract without a definite interest rate or payment terms and eventually convinced him to take the truck that night. My stepson said he wanted to finance the truck thru his credit union, however the salesperson said NO! Toyota will finance you. However, turns out they never verified his income, never even asked for a check stub, and sent him on his way. He showed up at our house extremely nervous, shaking and clearly under duress. He didn't even realize what he had done it all happened so fast. A few weeks later he called the dealer back and asked if they had paid off the loan on his 4Runner, because he got a late notice from his credit union. Then the fun began. The sales manager told my stepson that the finance manager had screwed up and Toyota couldn't finance him based on the info he had provided. However, my stepson would have been approved thru his credit union, but they had told him not to call them of course. So what did they do next? they told him he would have to bring the truck in a find something else. Long story short, my step son ended up with 3 different contracts, all with different interest rates and payment terms. They had no intention of paying off his 4Runner loan or even contacting him about it weeks after the sale! Not only, this dealer harassed my stepson so much that we eventually had to contact an attorney about the situation as this may end up in litigation. My step son eventually returned the Tacoma- even though he has a very well-paying job with very good credit- and Toyota Bountiful gave him his 4Runner back in filthy, used condition. The way they treated my stepson was completely unethical, unprofessional, unorganized and possibly illegal. KC Waterbury- the GM, Cam Bennee- the Gen Sales Manager, the finance manager and the sales person should all be ashamed of themselves for lying, deceiving and harassing my stepson until he caved in. Keep in mind there was already a valid contract signed by both parties! Even though he ended up with 3 of them, they were still valid as they had been signed by both parties. This experience has been completely mind-boggling. I am leaving reviews on every possible website including Google reviews and have filed a complaint with the BBB. As stated we are possible going to court, although that is the absolute last thing we wanted to do. It is unfortunate that dishonest people feel they have the right to run an incompetent business and then when THEY make the mistakes- harass their customers because of something they failed to do. Avoid this dealership at all costs- there are so many better ones out there. Andrew D. More

Great service!! Love dealing with these people. Always easy and fast! Enjoy a drink and popcorn while waiting is always easy! I bought my previous Toyota from Mark M Love dealing with these people. Always easy and fast! Enjoy a drink and popcorn while waiting is always easy! I bought my previous Toyota from Mark Miller downtown and will never go back after coming here! More

A quick awesome service Are service advisor Jaci Garza was on the spot, friendly, very organized. The place was spotless. The parts manager Brad was very helpful and courteou Are service advisor Jaci Garza was on the spot, friendly, very organized. The place was spotless. The parts manager Brad was very helpful and courteous. Very respectful. We love Them More

Just the facts Bought a new Highlander for a better deal than I could find on used highlanders elsewhere. The salesman cut through the crap and just flat gave me an Bought a new Highlander for a better deal than I could find on used highlanders elsewhere. The salesman cut through the crap and just flat gave me an offer I couldn’t deny as the best deal I’d seen. I built a data base of the top deals I could find on used vehicles and then I visited Toyota Bountiful. Craig priced a new vehicle better than the used vehicles in my database when I adjusted for miles. No brainer! More

Exceptional Customer Service The Entire Service Team consistently deliver great customer service on my 2011 Camry. Special kudo, s to Brian Pickett on his service recommendations. The Entire Service Team consistently deliver great customer service on my 2011 Camry. Special kudo, s to Brian Pickett on his service recommendations. THANK YOU TOYOTA BOUNTIFUL SERVICE TEAM!! More

Good experience, friendly people, and honest feedback. Promptness of getting in, estimated time to complete the maintenance was spot on and the maintenance representative was friendly and honest. Was able Promptness of getting in, estimated time to complete the maintenance was spot on and the maintenance representative was friendly and honest. Was able to watch video of some of the maintenance procedure More

Used car purchase They were very friendly and helpful. They made us feel at ease with no pressure to purchase. I like to deal with people that give information and let They were very friendly and helpful. They made us feel at ease with no pressure to purchase. I like to deal with people that give information and let you make the decision. More

Crushed Tundra Tailpipe I was traveling through SLC and had a back up accident hitting a low curb. Brian took me right in and got me on the road in 24 hours. Pretty great con I was traveling through SLC and had a back up accident hitting a low curb. Brian took me right in and got me on the road in 24 hours. Pretty great considering the parts were not in house when I showed up. The tem communicated with video and the wait area was very comfortable. Awesome dealership! More

35000 service Outstanding, courteous, and very professional. They were very efficient and thorough. The facility is very comfortable and accommodating. I will def Outstanding, courteous, and very professional. They were very efficient and thorough. The facility is very comfortable and accommodating. I will definitely continue to do buisness with them. More

Fantastic! Ivan got me hooked up with a new Tacoma quickly and efficiently, and was super friendly. Loved the experience and I really love my car! Ivan got me hooked up with a new Tacoma quickly and efficiently, and was super friendly. Loved the experience and I really love my car! More