Toyota Bountiful

General manager doesn't honor agreements Nine months ago, I went back to this dealership to return an old lease and was considering taking on a new one. As part of the agreement to take over Nine months ago, I went back to this dealership to return an old lease and was considering taking on a new one. As part of the agreement to take over a new lease I was promised by the sales manager that they would take care of a cracked bumper on the old car (I was hit in a parking lot). I was told that once the car passed an inspection with toyota I would receive a bill in the mail. All I had to do was give them the bill (which i did) and they would take care of it. The deadline came and they hadn't made the payment. They then told me it would be best if I made the payment and that they would cut me a check soon after. I did as instructed. After 7 months of constant calls and visits, I learned that the sales manager had been fired and the GENERAL manager was not going to honor my agreement with the previous sales manager, even though the salesman and account that initially helped me backed me up. I went back to this dealership because I had a great experience almost 4 years ago when I got my first leased car. But I'm sad to say that their customer service has gone to the dogs. Stay away from this place. The sales people are kind but their general management does NOT know how to treat loyal, returning customers. Very disappointing. More

I love Toyota Bountiful and Craig Vierig!! I just purchased a 2015 RAV4 from Toyota Bountiful. Craig was very helpful and his artwork is astounding!! I also greatly appreciated the fact that t I just purchased a 2015 RAV4 from Toyota Bountiful. Craig was very helpful and his artwork is astounding!! I also greatly appreciated the fact that there was lunch provided to feed my hangry sister while we waited. More

great dealership, great cars Jeff Christison spent a lot of time with us making sure we got the best trade in deal as well as the best prices for the 2 new cars we left with! He m Jeff Christison spent a lot of time with us making sure we got the best trade in deal as well as the best prices for the 2 new cars we left with! He made sure we were totally happy with what we got even before we left the dealership. He really knows his cars! More

Best experience!!!! Mike Fear & Weston Bird know how to get things done! I have never had fun buying a car, till today! I would recommend anyone interested in buying a ve Mike Fear & Weston Bird know how to get things done! I have never had fun buying a car, till today! I would recommend anyone interested in buying a vehicle to come ask for Mike Fear & Weston Bird! More

Very pleasant experience I was looking for a new 4Runner. I knew exactly what options I did want and more importantly what I didn't want. This was going to require ordering t I was looking for a new 4Runner. I knew exactly what options I did want and more importantly what I didn't want. This was going to require ordering the car directly from the factory in Japan. I openly own the fact that I am a picky demanding customer. I was negotiating with another Toyota dealership and when I counter offered the price they gave me, the floor manager threatened my physical safety. Needless to say I immediately left that dealership never to return. I had heard good things about Bountiful Toyota and due to the horrible experience I had with the previous dealership, I decided to make an internet inquiry. Daniel Sanchez IMd me back promptly, we discussed what I wanted in the car. He said it could be done if I was willing to wait for the car to come from the factory. We began to negotiate the final price of the car on the phone. Daniel was very patient with me and because I made him a very stingy offer for the car he escalated me up to his manager. I think his name was Brad. Brad and I negotiated the final price which was actually 50.00 below my stingy offer. I was so impressed. We made arrangements for me to sign the paperwork to order the car in person. At no point did I ever feel pressured or threatened like my previous experience. Daniel told me they were a pet friendly dealership and I could bring my pet along when I came up. I told him I had very unusual pets. I have rats. He said no problem, bring them up. When we came to the dealership everyone was so friendly and interested to meet our rats. We laughed and joked while taking care of the paperwork. My kids really appreciated the snack bar. Jake Reck the finance manager was also very professional and made me laugh when I made the down payment. So four weeks later Daniel called me to say my car was ready to be picked up. My kids, my rats and I went up to get the car. Again, everything was stress free, Daniel and Jake were the utmost professionals throughout the entire process of dealing with a picky demanding customer. The only pain that will result from this entire experience is when the check I wrote to buy the car clears the bank. My husband is going to be looking for a new truck in the next couple of years and this dealership will be our first stop for sure. Well done gentlemen. More

Excellent I came in for an oil change and left with a new car. It was my second vehicle purchase from Toyota Bountiul and will not be my last. I’ve had the plea I came in for an oil change and left with a new car. It was my second vehicle purchase from Toyota Bountiul and will not be my last. I’ve had the pleasure of working with Weston Bird on both occasions and he’s made the purchase process enjoyable and easy. I highly recommend him and look forward to working with him in the future. Toyota Bountiful is a great dealership and they have an excellent service department. I’d also like to mention my sales associate Daniel Sanchez, he was patient and spent the entire day showing me cars. Top notch all around. More

Great Experience Bought my 2009 GMC with Weston's help and I wouldn't have had it any other way. Very personable and professional. I would highly recommend buying from Bought my 2009 GMC with Weston's help and I wouldn't have had it any other way. Very personable and professional. I would highly recommend buying from Toyota Bountiful abd working with Weston. More

Epic Eclipse Experience The day of the solar eclipse found me car shopping for the first time in 15 years. I was a little nervous. I had some very specific requirements as m The day of the solar eclipse found me car shopping for the first time in 15 years. I was a little nervous. I had some very specific requirements as my mother is elderly and uses a walker that we need to make sure we could fit. Mitch found the perfect car for us on the second try. Weston Bird helped us get it in within the budget we had and both men were a pleasure to work with. Mitch showed me a Toyota Matrix which I had never heard of before but it was exactly what we needed. Jake in the finance department was friendly. The entire experience was a delight. More

We Love Our 2017 Tacoma I would like to give a huge shout out to Toyota Bountiful they got the best customer service friendly environment out there also i would like to give I would like to give a huge shout out to Toyota Bountiful they got the best customer service friendly environment out there also i would like to give thanks to Gerry T. & Weston Bird for helping us out with our purchase of a new 2017 tacoma thank you well be sure to go back in the future for our next vehicle. More