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Toyota Bountiful
Bountiful, UT
1,543 Reviews
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January 09, 2016
These guys are why car dealers have a bad wrap I'm not the type of person to complain or write a negative review but after our experience at toyota bountiful I feel obligated to do so. I will NEVER I'm not the type of person to complain or write a negative review but after our experience at toyota bountiful I feel obligated to do so. I will NEVER buy here again. Me and my wife were new and inexperienced at the car buying process and we felt we were taken advantage of for that. I will share one thing that frustrated me. After picking the suv we wanted (a used one), we spent a lot of time going back and forth on a number (as you always do at dealership like this) and finally I said " if you replace the tires with new ones, we will buy today and you got a deal". The middleman who we were working with after going back and forth between us and the finance manager came back and said "you got a deal, we will throw the tires in if you buy today". Little did me and my wife know he was throwing the tires in alright but he was also adding 960 dollars to my loan and charged me for them. When we went back to sign papers by then we had been there 3 1/2 hours with a hungry baby and so we signed the papers where they pointed and trusted we were getting the deal we agreed upon (this is where our inexperience came into play). And later after getting home and looking closely over the contract I found they had taken an extra grand out on my loan for tires I could have bought for 600 anywhere else. It's so sad because, me and my wife love our car but we could have bought the same one without dealing with the Shadyness we felt we went through to get it. I tried calling and emailing them about the issue in hopes they would put the tires on for free as we were lead to believe or at least put tires on that were worth a grand rather then the non all terrain Junkers we got. All I got was a picture of my signature asking "is this not your signature and what you signed off on". Again, we won't ever be going back. More
by Jm
Employees Worked With
Aaron Nall, Richard Boone
January 05, 2016
very friendly and knowlegable i went in to have a repair on my 08 camary left buying rab 4 16 the people were very good to work with i b0ught the camry at this dealership i went in to have a repair on my 08 camary left buying rab 4 16 the people were very good to work with i b0ught the camry at this dealership also More
by marilynbuttars142
Employees Worked With
Weston Bird, Tim Taylor
January 04, 2016
After the sale, you mean nothing My dad bought his first car ever at this Toyota. My grandparents have bought every Toyota they have owned here at Bountiful, too. It made sense to com My dad bought his first car ever at this Toyota. My grandparents have bought every Toyota they have owned here at Bountiful, too. It made sense to come here to buy MY Toyota, right?? Ian, our sales person, was nice, but very pushy. We had test drove a Toyota corolla and found it to be right for us. We negotiated price before agreeing on the right amount. This was tedious and unnecessary. Both Kelly Blue Book and NADA put this car only $500 more then what we bought it for. We were buying this car in December, so the exterior of the car had dirt and road salt from other test drives. That is fine, 100% understandable to have a dirty car during winter months. We went and purchased the car relatively stress free. About 2-2.5 hour from start to finish. They washed the car for me and I drove home (1.5 hour north). Once home to show my family the car, I noticed a HUGE scratch and dent on the passenger rear door. I thought it was my mistake, but I found the car ad online and the scratch/dent was on the online pictures. I understand this is part my fault. I have an obligation to look over a car before I buy it, which I did, but because of the dirt and salt all over the car, it must have blended in. Either way, im part to blame. So I called the dealership, texted my salesperson, and left a message for the store manager, trying for 4 days trying to figure out a solution. I said this is part my fault, and part yours for not mentioning this, so lets meet half way. Just pay half the repair and ill pay half. After the exhausting arguments, the best they could do is buff it... horribly disappointed in a dealership my family has trusted for years. Would not recommend this dealership. EDITED: Just got calls back and it looks like there might be some help coming. Stay tuned. More
by JJ0012
Employees Worked With
Scott Roper, Ian Urry
January 02, 2016
Great experience thanks to Weston Bird! Most everyone knows how stressful buying a new car can be. Especially if it's your first time. Weston Bird made us feel very comfortable and was willi Most everyone knows how stressful buying a new car can be. Especially if it's your first time. Weston Bird made us feel very comfortable and was willing to take the time to make sure we understood every step. He was very friendly, knowledgable, and professional. I would defiantly recommend anyone to Bountiful Toyota! It was well worth the extra distance to have such an amazing experience. I now will always buy my future cars from Weston and Toyota Bountiful. Thank you! More
by erow157
Employees Worked With
Weston Bird
December 28, 2015
Best Car Buying Experience Jesse took care of us from the very beginning. Wasn't pushy at all and was extremely accommodating with exactly what we wanted. He was very personable Jesse took care of us from the very beginning. Wasn't pushy at all and was extremely accommodating with exactly what we wanted. He was very personable and extremely friendly. My wife and I thought he was totally on our side in helping us (more like an agent rather than a salesman). Jesse was an excellent salesman and made us feel so comfortable throughout the buying process. When we buy our next car, I'll be calling Jesse first. More
by jsads9
Employees Worked With
Weston Bird, Jesse Stott
December 28, 2015
Great experience at Boutiful Toyota! First, let me thank the dealership as a whole! I had a great experience at Bountiful Toyota. From my salesman, Jacob, to the finance representative, W First, let me thank the dealership as a whole! I had a great experience at Bountiful Toyota. From my salesman, Jacob, to the finance representative, Weston, everything went smooth. From the moment I arrived to the time I left, I felt no pressure from anyone, besides myself, to buy a car. I tried a couple other dealerships, and the no hassle buying is the way to go for me. They were up front with me and I liked that. I will definitely go back! My salesman, Jacob, was new to the dealership, but he knew where to go for the answers to my questions. He did a great job. I have not bought a new car for many years, and Jacob listened to what I was asking for and led me in the right direction. My finance rep was extremely knowledgeable and pursued all avenues to help me get the car I wanted in the payment range I needed. I ended up getting a great car for the price! I feel that I will be very happy with my car buying decision. More
by ipenavs
Employees Worked With
Sales: Jacob (new from St George), Josh Brinkerhoff, Weston Bird
December 25, 2015
Stellar group to work with Such a wonderful car buying experience. No pressure. No hype. Customer service driven. My daughter leased a car here so when it came time to get a car Such a wonderful car buying experience. No pressure. No hype. Customer service driven. My daughter leased a car here so when it came time to get a car for me it was a no brainer! Thanks guys!! More
by rybens
Employees Worked With
Weston Bird, Hunter Sowell
December 23, 2015
VERY DISAPPOINTED... Purchased a 2012 Camry several years back with Toyota Bountiful. Great experience. However we went to trade the Camry in a few weeks back. Worst car Purchased a 2012 Camry several years back with Toyota Bountiful. Great experience. However we went to trade the Camry in a few weeks back. Worst car buying experience ever. I have never been so insulted by someone in the retail business. Auggie was extremely rude, arrogant, and totally ruined any chance of repeat or future business from us. We left and went to Larry H Miller and got the exact deal in 30min that we had spent over 2 hrs trying to get from Bountiful. Never going back. Someone should explain to Auggie how to treat people, ESPECIALLY in the customer service industry. Jeff and Ian were exceptional, and worked diligently in trying to make a deal work. More
by ehay1507
Employees Worked With
Auggie Wasmund, Jeff Christison, Ian Urry
December 19, 2015
Surprisingly Gratifying Experience Overall very pleasant experience in leasing my very first vehicle. Very knowledgeable friendly staff, especially Weston. Well taken care of and my ha Overall very pleasant experience in leasing my very first vehicle. Very knowledgeable friendly staff, especially Weston. Well taken care of and my happiness came first:). More
by A&JTundra
Employees Worked With
Josh Brinkerhoff, Weston Bird, Brad Gillespie, Tim Taylor
December 06, 2015
Amazing Customer Service My husband, 4 kids and I went to this dealership really not knowing what the heck we were getting ourselves into. We have never been treated so well b My husband, 4 kids and I went to this dealership really not knowing what the heck we were getting ourselves into. We have never been treated so well before. Even welcomed into the dealership, absolutely amazing. The guys cared about helping us with our 4 kids and were so patient and wanted to make us comfortable. They knew what they were talking about and the service was quick even with a million other people in the dealership. They were busy! If anyone is looking for a vehicle I suggest this dealership over any others! You definitely won't be disappointed. The 3 guys working with us (Lil' Dave, Kyden and Weston) went above and beyond! I recommend asking for these 3 amazing guys! Thanks again for helping us get into a vehicle that fits our family and a vehicle we totally love! Thank you for being so patient with us and our kids! You all were so great, welcoming and made us so comfortable! Your the best guys! I can't even say enough about how awesome this dealership was and how amazing (once again) Lil' Dave, Kyden and Weston are/were! You'll be taken care of for sure here! More
by C6familia
Employees Worked With
Lil' Dave ( Of course I would recommend him as well!), Weston Bird, Kyden Cutler
