Toyota Carlsbad Parts & Service

Friendly and quick. The waiting room was spacious and clean. Received a free car wash/vacuum The waiting room was spacious and clean. Received a free car wash/vacuum More

Kim Robinson made sure I was taken care of. Her communication was excellent. I told her my concerns and she made sure to make me aware of what was happening with my vehicle. Her communication was excellent. I told her my concerns and she made sure to make me aware of what was happening with my vehicle. More

I came in to have a bed extender installed - this was part of my Tacoma purchase in June. When I made the appointment I was quoted 2 hours. Instead I sat in the waiting room for more than 5 hours! This s part of my Tacoma purchase in June. When I made the appointment I was quoted 2 hours. Instead I sat in the waiting room for more than 5 hours! This should’ve been a simple install - in hindsight I should’ve just asked for the part and installed it myself. Instead I wasted most of my work day, adding additional stress to my life. After 3 hours my service advisor informed me that the technician was behind and hadn’t gotten to my vehicle yet. The whole purpose of appointments/reservations is so both sides can schedule and organize the day. I expect that if I have an 8:20 appt that you booked for me, that you have someone scheduled to begin working on my vehicle at 8:20. It’s clear that you are overbooking - not good customer service. My advisor was pleasant. But I won’t be bringing my vehicle back for servicing to this location. More

Great service, efficient and pleasant. The free car wash voucher is a very nice touch. I will return to this dealership for subsequent services The free car wash voucher is a very nice touch. I will return to this dealership for subsequent services More

Really attentive, quick turn around service on the day, responsive to all questions, very happy responsive to all questions, very happy More

Amazing! They were kind and efficient! I will be coming back due to the great service I received. 10/10 They were kind and efficient! I will be coming back due to the great service I received. 10/10 More

Always a pleasure doing business with you. Fast & efficient. I like the videos explaining work. Fast & efficient. I like the videos explaining work. More

You guys did a awesome job I’m satisfied to say I’ll come back again back again More

Outstanding service 👏 great service as alway aaaaaaaaaaaaaaddddd shake it mama mire bounce to the ounce aaaaaaaaaaaaaaddddd shake it mama mire bounce to the ounce More

I have been customer of " Toyota Carlsbad Parts and Srrvice Depsrtment " for about ten years and I have always been satisfied. Srrvice Depsrtment " for about ten years and I have always been satisfied. More